The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... Ver mais
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Leia as opiniões dos outros
Domi customer service is one of the worst I’ve ever seen. No phone number to call customer service and only reply to emails once a day. I’ve started the refund process with them over 2 weeks ago and s... Ver mais
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Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... Ver mais
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We ordered the 12x8 three door sunroom. Order arrived much quicker than the estimated window (a week sooner), which was both a blessing and a curse. It arrived via freight on a large, heavy pallet. We... Ver mais
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Informações sobre a empresa
Sobre Domi Outdoor Living
Escrito pela empresa
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Escrito pela empresa
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Informações de contacto
Estados Unidos da América
- service@domioutdoorliving.com
- domioutdoorliving.com
Brand Day Sale- Up to $1300 off
4,2
Bom
207 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 88% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Domi Outdoor Living
Thank you so much! We're thrilled you loved the chairs — and even happier that the service hit the mark. Enjoy them!
We received damaged parts
We received damaged parts, but getting the replacement parts was quick and easy! We still need to install the gazebo but the parts seem like good quality.
21 de junho de 2026
Resposta da Domi Outdoor Living
We have arranged the all replacement parts for you, you should have received the tracking info from our service team:)
Sorry again for this unexpected experience.
Great product
Packages came in timely manner. Got two packages delivered then the other two packages the next day all in good shape. If you follow the instructions it goes together with no problems. Just keep in mind it takes a good 8-10 hours to put together with two people
21 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your thoughtful review! We’re so glad to hear that your packages arrived on time and in great condition. It’s also wonderful to know that the assembly instructions were clear and helpful. We truly appreciate you noting the build time—that’s realistic feedback that future customers will find valuable. Thanks again for choosing us, and enjoy your new purchase!
We love the look and style of this…
We love the look and style of this hardtop Gazebo. The only reason I did not give it a 5-star rating is because we are missing a side bracket and the top netting; to prevent bugs or birds from nesting, hook holes do NOT line up with the top Roof Cover.
The Outside Roof Cover and the Inside Roof Cover holes do line up perfectly.
I sent an email to service*domioutdoorliving.com requesting these parts be resent to me with pictures. But now they want me to create a video tape of the netting not lining up correctly.
19 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your feedback. We are glad you love the aesthetic of the gazebo, but we are truly sorry that you received it with missing parts and a frustrating alignment issue. We also deeply apologize that our request for a video felt like an extra burden—that is never our intention.
We ask for videos in complex situations because it gives our factory engineers a direct visual to analyze. This helps us diagnose whether a specific installation detail can fix the issue immediately, and it also guides our quality control team to improve our future production processes.
Our records show that we are currently awaiting your reply regarding the video. We sincerely hope you will continue communicating with us through email so we can support you, clarify these details, and get your missing parts sent out immediately. Your satisfaction is our top priority!
Good experience.
The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not all arrive at the same time. I believe if you would have sent the 7 shipments thru the same portal they would have arrived together in one shipment. Thanks
13 de junho de 2026
Resposta da Domi Outdoor Living
Hi! Thank you for the wonderful review. We’re so glad the assembly went smoothly for your team and that you are happy with the product!
We appreciate your honest feedback regarding the 7 packages arriving at different times. Due to the massive size and weight of these units, carriers often split the shipment during transit, which is always frustrating when you’re ready to build. We love your idea about unifying the delivery portal and are constantly working with our shipping carriers to make coordination tighter.
Thank you for your patience and for choosing us. Happy relaxing under your new structure!
Several roofing panels and one support…
Several roofing panels and one support beam arrived damaged.
20 de junho de 2026
Resposta da Domi Outdoor Living
We sincerely apologize for the damaged items in your shipment. Our Customer Service Team has sent you an email regarding this matter, you may check that email first. We can find a solution for you:)
Your satisfaction is our priority, and we’ll work with our logistics partner to prevent this from happening again.
Exactly what I wanted.
The delivery came in 3 boxes which made it much easier to move. Assembly instructions were very clear and easy to follow. Everything lined up and fit perfectly.
20 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your wonderful feedback! We’re so glad the 3-box packaging made delivery and handling easier for you.
It’s also great to hear that our assembly instructions and fit met your expectations—we put a lot of care into making sure every detail is right. Enjoy your new product, and don’t hesitate to reach out if you ever need support!
Well engineered product
Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The caulk provided was problematic. No nozzle was provided so way too much sealant came out making a mess.
12 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience and for the compliment on our product's engineering! We also highly value your constructive feedback regarding the step-by-step instructions, fasteners, and the sealant nozzle.
Insights like yours are exactly how we refine our products. If you need any assistance or replacement parts regarding the missing hardware, please don't hesitate to email us at service@domioutdoorliving.com.
Enjoy your new outdoor addition!
Good website good prices quick shipping…
Good website good prices quick shipping product is good quality but could use angle braces in the back as in the front
12 de junho de 2026
Resposta da Domi Outdoor Living
Hi! Thank you for the fantastic review! We're so glad to know that the smooth ordering process, fast delivery, and overall quality met your expectations.
Thank you also for pointing out the design detail about the angle braces. We love hearing how our customers interact with our structures, and your idea for symmetry and added support in the back is excellent. We are constantly updating our iterations based on user insights, so thank you for helping us grow. Wishing you many beautiful, relaxing days in your outdoor space!
Surprised Delivery
Surprised the delivery was so Fast! I have owned my Pergola for two years. Last winter was harsh my Cover worked perfectly. I appreciate your products and will continue to use only Domi.
12 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for this wonderful review and for your deep trust in our brand. We are delighted that after two years of ownership, your pergola and winter cover are still performing perfectly, even through the harshest winter weather.
We are also glad our speedy delivery left a great impression. Your commitment to choosing only Domi Outdoor Living means the world to everyone on our team. Thank you for your incredible loyalty, and please let us know whenever you need anything in the future!
Resposta da Domi Outdoor Living
Thank you so much for the fantastic review! We are thrilled to hear that your new chair arrived quickly, was easy to assemble, and most importantly, is super comfortable and exactly as described. Providing both comfort and a seamless experience is what we live for. Enjoy your wonderful new seating spot!
Resposta da Domi Outdoor Living
Thank you so much for the great review! We are thrilled to hear that your order arrived right on time and in perfect shape. Providing a fast, safe, and reliable delivery experience is always our top priority. Enjoy your new purchase, and we hope to serve you again soon!
The Domi gazebo is great looking and a good value
The Domi gazebo is well-made, attractive, sturdy and (relatively) simple to assemble. Assembly definitely requires at least two people (three would be better).
Unfortunately, FedEx delivered one of the boxes taped on the end and two of the pieces in the box arrived bent and unusable. I must compliment Customer Service for their quick replacement of the damaged box. Five stars for excellent communication and service.
I am very pleased with the finished gazebo and will recommend Domi Outdoor Living to anyone considering one of their products.
A few recommendations:
- It would be helpful to have a list of the box contents printed on the outside of each box. A total of 6 boxes arrived and we found ourselves wasting time opening each of the boxes to sort through and find the parts necessary for each step of the installation.
- The Assembly Manual should indicate on more of the structural steps where the bolts should be left finger tight and not tightened fully. We needed to re-adjust components throughout the assembly (also wasting time).
- It would be helpful to know, not only the footprint dimensions, but also the total inside height of the structure at the peak. We found it extremely difficult to hold up the top structure on a stepladder long enough to complete the roof frame assembly . We constructed wooden jigs which made it much easier and safer.
- The seam sealant should be applied immediately after the main cross-members are joined - not after the roof panels are in place.
Overall, I we are very pleased with the Domi gazebo.
9 de junho de 2026
Resposta da Domi Outdoor Living
Thank you so much for taking the time to share such a thorough, thoughtful, and wonderful 5-star review! We are absolutely thrilled to hear that you love your finished gazebo and that you found it well-made, sturdy, and a great value.
We also sincerely appreciate your high praise for our customer service team. While we hate to hear about the FedEx transit damage, providing a quick, seamless safety net is exactly what we strive for, and your compliment means the world to us!
Furthermore, we are incredibly grateful for your professional and brilliant recommendations. Your notes regarding printing contents on the boxes, clarifying the "finger-tight" steps in the manual, providing the peak height dimension, and optimizing the seam sealant order are all exceptionally constructive. We have already passed these insights directly to our engineering, manual design, and quality control teams for future product updates. Thank you for recommending Domi Outdoor Living, and we hope you safely and thoroughly enjoy your new backyard oasis!
Just build it
Just build it, it looks great looking the design is beautiful. Pray it holes up long.
10 de junho de 2026
Resposta da Domi Outdoor Living
Appreciate the enthusiasm! We're proud of the design and equally confident in the build quality. Durability is non-negotiable for us—this one's built to last. Let's hope it proves that every day.
Resposta da Domi Outdoor Living
Thank you for your feedback! We're glad to hear it went together well. Just a quick note—assembly is indeed easier with two people, as noted in the instructions. Appreciate your support!
It turned our backyard into an oasis!
We purchased a beautiful pergola and it was shipped quickly. The instructions were easy to follow and it definitely enhanced our back yard
10 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your wonderful feedback! We’re so glad to hear that your pergola arrived quickly, the instructions were clear, and it’s already enhancing your backyard. It means a lot to us that you’re enjoying the quality and design.
If you ever have questions or need support, we’re just a message away. Enjoy your beautiful new outdoor space!
Good quality product with simple installation instructions.
The product arrived when promised. It was well packaged and arrived with no damage or missing parts. The instructions were very easy to understand, and the product is very well designed and good quality.
16 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your fantastic feedback! We’re delighted to hear that your order arrived on time, in perfect condition, and that our instructions and design met your expectations. Your satisfaction means the world to us—we take great pride in our quality and packaging standards.
We hope you enjoy using the product, and we’re here if you ever need support. Thank you for choosing us!
Packages received in good condition
Packages received in good condition. Instructions hard to follow. Pieces went together until we got to the rooftop and some pieces where to long I would say at least 5 pieces we had to cut. Holes did not line up at least 15 holes had to be redone. Curtain ties were unraveling 2 of them. For the price I paid we should have had received a better product. I have contacted customer service with no resolution.
16 de junho de 2026
Resposta da Domi Outdoor Living
Sorry for hearing that, we have sent you an reply regarding the issue that you've encountered, you may check the email first.
Our customer service team will follow up with your issue.
Love it
Love it! Very sturdy! Paid someone to put it up. Took all day. Fast delivery. All parts arrived in good condition. Nice inexpensive way to have a covered outdoor space. I recommend this product.
16 de junho de 2026
Resposta da Domi Outdoor Living
Thank you so much for your review! We're thrilled to hear you're loving your new outdoor space. Great tip on professional assembly—it really does make a difference.
We're glad delivery was fast and all parts arrived safely. Enjoy your covered area, and thanks again for recommending us!
Delivery was quick
Delivery was quick, deck box is remarkably solid once assembled. So far it’s been keeping our furniture cushions dry as advertised
15 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your wonderful feedback! We’re thrilled to hear that the delivery met your expectations and that the deck box is proving to be both sturdy and effective in protecting your furniture cushions.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever have any questions or need assistance, pls don’t hesitate to reach out.
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