Dorset Nursing Supplies Opiniões 

379
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a replacement cable and the price and speed at which it was delivered was excellent, overnight next day. I hope I haven't turned into an old cynic but these days I am surprised when a company... Ver mais

Classificada 5 em 5 estrelas

My request was handled promptly and efficiently. I was kept informed right through the process and delivery was also fast. So well done dorset Nursing Supplies. Unfortunately I am less pleased with t... Ver mais

Classificada 5 em 5 estrelas

I started using the Alerta for my wife and appears magnificent. I need some more time of using it when I will revert with more details. Thank you Constantine

Classificada 5 em 5 estrelas

Very quick and efficient service as always. These goods are excellent value for money and they make a big difference to health when people bring nasty viruses into the house. I used Clinell wipes when... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos hospitalares
  2. também em
  3. Engenheiro
  4. Fornecedor de equipamento médico

Escrito pela empresa

Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

379 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,7

Todas as opiniões

(379)

54 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Communication not good

Communication not good. Just generic emails telling you order received. Next one sent. No mention as to when item will be delivered. Had to return item at a cost of £16 even though the item (a pressure cushion) cost in excess of £150.

I will not be purchasing again, too much uncertainty as to what is happening.

5 de agosto de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

Hi Annie,

We appreciate all feedback we get. Looking at your order, we sent you an email at each stage when it was placed, processed and dispatched. Your details were also entered into the tracking system through Parcelforce to email and text you a delivery slot when it was booked.

Your item was was sent out and delivered within 48 hours of you placing the order. (order was placed after next day cut off). It is also in our terms and conditions that if an order is returned it is at the expense of the customer.

We're sorry to hear you weren't completely satisfied, we always strive to do everything we can do keep communication open and informative.

Dorset Nursing Supplies

Classificada 5 em 5 estrelas

My wife found you on website

My wife found you on website. My Son now has his bumper side guide’s on his bed, which provides him with a safer environment.

5 de agosto de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

Thank you for your review Jason, we're happy to hear this!

Classificada 5 em 5 estrelas

Brilliant!08

Helpful, rapid therapeutic equipment repair - turnaround (1 Hour!). I have used this company before with excellent results. Repair took longer last time as awaited suitable parts. Even offered pick up and return.

8 de agosto de 2024
Opinião espontânea
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

Thank you for the review! We are glad to hear you have had good experience's with us! :)

Classificada 5 em 5 estrelas

Very quick and efficient service as…

Very quick and efficient service as always. These goods are excellent value for money and they make a big difference to health when people bring nasty viruses into the house. I used Clinell wipes when a relative's whole family was down with Norovirus and I didn't catch it, despite cleaning up after everyone for four whole days. I wiped every door handle, light switch, the toilets etc all the time and it worked.

5 de agosto de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

Happy to hear you stayed safe! Thank you for the review :)

Classificada 5 em 5 estrelas

Extremely grateful

The pads are vital to me.
Packing was first-class.
I could only find the pads on your site;
They weren't on Amazon.
Your price is remarkably modest.

29 de julho de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

Thank you for your kind review Richard, we're really glad to hear you're happy with the service!

Classificada 5 em 5 estrelas

Good quality product…

Very easy to find the product I needed with good descriptions. Very easy to order and promptly delivered. Not next day as promised but the following day so still good service.
Good quality product.

24 de julho de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

Thank you for your review! The reason your order wasn't delivered next day is because you placed it at 5pm and our cut off for 24 hour delivery is it 1:30pm as said on our website. Sorry if this caused any confusion. Thank you again for your order and we hope to hear from you again!

Classificada 5 em 5 estrelas

Great service

So easy to order, and very helpful when I had a problem with the item.

22 de julho de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

We are always happy to help! Thank you for your kind review

Classificada 5 em 5 estrelas

The Saga of a Tri-Wheel Walker

Everything went well although delivery was late by over 2 hours.

19 de julho de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

We are sorry to hear that the delivery was late, feedback has been passed on. Thank you for your review still!

Classificada 3 em 5 estrelas

Your price for the product was good and…

Your price for the product was good and that’s why I chose you. However I get very annoyed with suppliers who charge exorbitant postage costs to send to Northern Ireland. I note in your invoice the carriage to NI is listed at £15 however the Parcel Force charge was £4.19 (on their label). Can you explain? Looks like a hidden charge to me. Will think twice before using you again

17 de julho de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

Hi Lindsay, thank you for your review. An automatic surcharge of £15.00 applies for delivery to Northern Ireland as this is how much our courier (Parcelforce) charges us to send items to Northern Ireland. However, as your order was small, we were able to send it via Royal Mail which costs less, and we refunded the surcharge amount and charged our normal delivery charge of £4.75. You should have received the refund if you have not already, but this sometimes takes up to a week to process. Apologies for any confusion. DNS

Classificada 5 em 5 estrelas

Very prompt & professional service

Very prompt & professional service. Seamless and hustle free process from point of order, right up to delivery. I highly recommend using them for your supplies.

15 de julho de 2024
logótipo da Dorset Nursing Supplies

Resposta da Dorset Nursing Supplies

Thank you for your review! We are glad you enjoyed using us.

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