Very satisfied with the help I received from Dotty Bingo Support Team,specially Miss Claudia A. Much appreciated your help Kind regards Stefan Horvath
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
How Dotty Bingo has so many good reviews is beyond me, the slots are absolutely shocking, the staff members are great and the bingo is okay. But is it worth 5 stars, nope, the payout rates are no wher... Ver mais
A empresa respondeu
Informações sobre a empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Savannahs was amazing
Savannahs was amazing. She was friendly. Understood my situation and found a fair and swift solution which went over and above she needed to.
16 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hey Ry,
Thank you so much for taking the time to provide Feedback.
We are truly delighted that Savannah was her usual amazing self & assisted you accordingly. Your lovely words will be passed on to her! Should you ever require assistance please feel free to contact our Professional Support Team anytime!
Kind regards
Team Dotty
Very good site and customer care Raluca…
Very good site and customer care Raluca was very helpful in the live chat. Great service.
15 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hey Pedros,
Thank you very much for taking the time to provide a review. Delighted that Raluca was helpful and provided you with a great service during your Live Chat contact.
Your Feedback will be passed along to her.
Kind regards
Team Dotty
Very helpful
Rachel was so helpful and sorted my issue with care and kindness
15 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hello Suzy,
Thank you so much for taking the time to provide Feedback, as always it is greatly appreciated.
So pleased that Rachel was her usual kind & helpful self. We will pass on your sweet words to her!
Kind regards
The Dotty Bingo Team
Didn’t receive my bonus and customer…
Didn’t receive my bonus and customer support sorted problem quickly good response time thank you
13 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hey Lee,
Thanks you for taking the Time to provide Feedback. It is always appreciated.
So pleased that our Support Team were able to resolve the Bonus issue for you in a good response time! Remember that they are available 24/7, should you ever require assistance. Thank you.
The Dotty Bingo Team
I have a great experience and gael was…
I have a great experience and gael was great help. Thank you so much
13 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Stephanie,
Thank you so much for taking the time to leave such a lovely review.
Delighted that you have had a great experience & long may it continue! Your kind words of how helpful Gael was will also be passed along. Thank you.
Kind regards
Team Dotty
Rinsed
Spent about £600 this week and not got anything back...... used to pay out really well so i dont know whats gone on this week....
10 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hey Joanne,
We are so sorry to hear that you have not had much luck this week. Kindly be advised that our Payout Rates have not changed. It can be upsetting when you do not win as you have previously. We understand why you are disappointed.
Here at Dotty Bingo, we really do hope that you return to your winning ways soon. As always, Feedback is greatly appreciated, should you wish to discuss your concerns further, please feel free to reach out to our Professional Customer Support Team. They may be contacted on Live Chat or by Email 24/7. Thank you.
Kind regards
Team Dotty
Helped me understand how bonus and…
Helped me understand how bonus and wagering works
9 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hello Maureen,
Delighted that our Support Team could assist you in how Wagering & Bonuses works. We truly appreciate you taking the time to provide Feedback.
Should you ever have a question or query, please note that our Customer Support Team are available 24/7 to assist. Thank you.
Kind regards
Team Dotty
Gael is an absolute legend and really…
Gael is an absolute legend and really helped!
8 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Emz,
Absolutely delighted that you also find Gael a legend & really helpful. Your kind words are greatly appreciated, as is you taking the time to post a review,
Should you ever require assistance, just pop on & Chat with Gael or any of our Customer Service Team!
Regards
The Dotty Bingo Team
Gael was very helpful very fast…
Gael was very helpful very fast response and resolution very polite good site to be a member of
8 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hello Philip,
We are so happy that you are a member of the Site.
Thank you for providing feedback. Delighted that Gael was very helpful and assisted you in a timely manner.
Kind regards
Team Dotty
Quick resolution from teresa and had a…
Quick resolution from teresa and had a good customer support thank you so much
8 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hey Rohith,
Thank you so much for your lovely review. Delighted that Teresa helped to resolve your issue in a timely manner & provided good customer support.
Remember, that our Customer Support Team are on hand 24/7 to assist with any query that you may have! Thank you.
The Dotty Bingo Team
Great bingo site won a few times
Great bingo site won a few times. Teresa was very helpful when I had a question regarding withdrawal she sorted it very quickly thanks Teresa
7 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hello Victoria,
Many thanks for taking the time to provide Feedback.
We are truly thrilled that you have won a few times, well done & long may your winning streak continue!
Delighted that Teresa was her usual helpful self, we will pass along your appreciation to her. Thank you.
Team Dotty
Visa debit faster withdrawal 30mins…
Visa debit faster withdrawal 30mins don't be fooled by this 6hrs later and saying it's pending, contacted live help she was no help just copied and pasted set of rules not once did she ask for any of my details to look at my account to check.
6 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Karen,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your withdrawal took longer than expected and that your experience with our support team wasn’t as helpful as it should have been. That’s certainly not the level of service we aim to provide.
To clarify, Visa debit withdrawals usually take around 30 minutes once they’ve been processed on our end, but the total time can sometimes vary depending on your bank’s processing times or other external factors. We completely understand how frustrating it can be to wait, and we’re continuously working on ways to make the withdrawal process even faster and smoother.
We also appreciate your comments about our support team, and we’ll make sure your feedback is shared internally so we can ensure a more personalised and proactive approach in the future.
Thank you again for bringing this to our attention — your feedback truly helps us improve.
Kind regards,
Dotty Bingo
Lovley friendly lady
5 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Jessica,
Thank you for your lovely feedback. We're so glad you had a positive experience with our friendly team member, it means a lot to us!
Regards,
The Dotty Bingo Team
Would just like to say Jessica has…
Would just like to say Jessica has helped me through this withdrawals has I had to send I'd Jessica has gone above and beyond to help me understand everything what a wonderful lady
4 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Bev,
We are really pleased that you rate Jessica as highly as we do, she frequently goes above and beyond & is a valued member of our Team.
Thank you so much for your kind words, we will pass them along to her.
Kind regards
The Dotty Bingo Team
I enjoy the site yes and I appreciate…
I enjoy the site yes and I appreciate the help from gael help centre guy,polite and well mannered on the msgs
3 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hello John,
Many thanks for your lovely review.
Delighted that Gael was polite and efficient when assisting with your query, and we really appreciate you taking the time to pass on the Feedback.
Kind regards
The Dotty Bingo Team
James was amazing
James was amazing, speedy, efficient, knowledgeable and had my issue resolved in no time.
Very polite too 👍
2 de outubro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hey Just Me,
Thank you very much for taking the time to provide Feedback, we greatly appreciate it.
So pleased that James resolved your issue in no time and that he was polite. Feel free to contact our Support Team anytime that you have a query or question, we are available 24/7!
Kind regards
Team Dotty
Don’t bother waste your time with this…
Don’t bother waste your time with this bingo site, much better ones out there. I thought let me try it, and it disappointed. I deposited the £10 and received the £50 bonus, but due to me not winning anything and also the prices rising every minute, I spaced out the time I would use it, but today I go on there and all off my bonus is gone. It’s expired (ridiculous) never will use this stupid site again, makes no sense
29 de setembro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Simone,
We’re really sorry to hear about your disappointing experience, and we completely understand how frustrating it must have felt to lose your bonus this way. We always want our players to enjoy their time with us, so it’s upsetting to know that this wasn’t the case for you.
Bonuses do come with expiry dates, and we know it can be really disappointing if the timing doesn’t work out. That said, we never want you to feel let down or left in the dark.
We’ll be reaching out to you directly via email to take a closer look at your account and see how we can help make this right. Please keep an eye on your inbox — we’d love the chance to turn things around for you.
Thank you for sharing your feedback, and we hope to restore your trust.
Kind regards,
Dotty Bingo Team
Do not play you will not win a penny…
Do not play you will not bank a penny took 10000 off me one win one banking 700 on in a week it will not allow you to win worst site ever keep away plzzzz
27 de setembro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hi Sophie,
Thank you for leaving your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must feel.
We’d really like the opportunity to look into this for you, but unfortunately we haven’t received your account details through TrustPilot. If you could reach out to our support team directly with your information, we’ll be able to review your account in detail and provide you with a clear explanation.
Please rest assured that all our games are random and independently tested for fairness, but we’d love to check your case specifically so we can address your concerns properly.
Kind regards,
Dotty Bingo
Great site till you win big!
Have been with this site for a long time. No issues until recently. Have always made regular deposits and wagered big on times. However, since I won big twice in a few days, they have now restricted how much I can deposit and have lowered the limit I can spin on. They don't like you to have big wins!! They stop you then. No more deposits from me !!
22 de setembro de 2025
Opinião espontânea
Resposta da Dotty Bingo
Hello Cathy,
Thank you so much for taking the time to share your experience, and for being with us for such a long time. We’re really sorry to hear you feel this way. We can completely understand how frustrating it must be when your play doesn’t feel as smooth as it used to, especially after some great wins.
Please know that any limits applied are never about disliking player wins — we truly celebrate when our players have a good run! The adjustments you’ve mentioned are usually linked to our commitment to responsible gaming and compliance requirements, which sometimes mean certain restrictions need to be applied.
That said, we’d love the chance to look into your account specifically and explain exactly what happened, as well as see if there’s anything we can do to make things clearer for you. Our team will review your account and reach out to you shortly to go over the details together.
We really value your loyalty over the years and hope we can rebuild your trust.
Warm regards,
Team Dotty
Resposta da Dotty Bingo
Hi Michelle,
Thank you for your kind words. We're pleased to hear you found our service helpful, and we're always here should you need further assistance.
Regards,
The Dotty Bingo Team
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