Double Boxed Opiniões 2299

I ordered the wrong size in shoes and reached out via email. Customer support and delivery after re-ordering were very prompt.

Ordered shoes for my son. Arrived quickly and well packaged. Competitive pricing. He’s very happy

Brilliant from start to finish . Quick and exactly what I was expecting, mini Labubus for my granddaughter. And authentic.

Packaged well and arrived when it should. A gift so unable to comment on product yet.

Fantastic webstore with a great selection of sneakers. I was easily able to find what I wanted and received the shoes in a couple of days. Very happy with the efficient service, thank you!

Very happy with purchase, speedy delivery and well packaged.

Order came very quickly, everywhere had sold out but I managed to find them here and at a similar price too. Very happy with my purchase, Many thanks!

Amazing with quick delivery

I received my parcel. Very odd delivery. The trainers were delivered in a very large floor steamer box which made me feel that they are not genuine? Unusual box to send them in and they were just placed in this large box with no protection other than the trainer box itself Has anyone else had their parcel delivered in odd packaging !

From ordering to delivery in less than 48 hrs. Genuine Labubu merchandise for my granddaughter's birthday. Royal Mail 'signed for' delivery. Such a pleasure to deal with a company that offers and delivers excellent customer service. I will order from this company again in future. Thank you.

I did not receive my order

There was a problem at delivery where only one doll of two arrived, I emailed the company who apologised and sent out the other doll. I was extremely happy with the service and emailed to thank them for their prompt response explaining that the doll’s were a birthday present for my granddaughter, they replied saying they were sorry that this happened thanked me for letting them know that the doll arrived promptly and wished my granddaughter a happy birthday

They sent an empty box with no item I purchased inside. The Royal Mail courier who delivered the box witnessed this. I contacted Double Boxed, and they asked me to file a complaint with the nearest police station and Royal Mail. They did not take any action for my unsent or stolen product. I suggest no one buy any product from this company. They do not take responsibility for undelivered or lost items.

If I can give no stars I would! I bought the new balance 204L from double box and they used my costumer rights against me and would not do their part as a seller when the product has been damaged for a hardly worn trainers and clearly has a fault. DO NOT BUY from double box and just buy directly from New Balance! They told me to contact New Balance and kept reassuring that the item is original which I haven’t even asked for the authenticity. I won’t be shocked if New Balance tells me these are not authentic! I will be contacts the citizen advice and take it further!

Update: understanding you are an independent seller looking at the consumer rights act 2015 states clearly my rights as a consumer. Like mentioned it’s been 3 months and not over 3month. I have provided proof of the shoes and the soles the shoe is hardly worn. To any seller if you come back within 3 month and the item has not met the quality you can complain as a seller and get your refund. All online sellers know this. Coming to the authenticity. I never ask but because you guys kept mentioning it put doubt in my head as a consumer. Customer service horrible ! Also respond 10 at night is not professional !

Excellent customer service, replied to my message even though they were on Christmas break. Best packaging ever. I've extremely happy daughter. Thank you double boxed❤️

Poor customer service. I purchased a Christmas present and was later told it could not be exchanged due to a strict 7-day returns policy. No flexibility was offered despite it being a Christmas gift, which was very disappointing.
For a company operating in the luxury space, I expected a more customer-focused approach, especially during the festive period. Unfortunately, they refused to make any exception.
Based on this experience, I would not recommend using this company. DO not buy from this COMPANY

Easy to order, reasonably priced and arrived quickly