SteppedIn Opiniões 156

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought some shoes I could not find anywhere else, got them delivered super quickly but unfortunately the size / color didn’t match what I wanted. Contacted customer service out side of the 15 days n... Ver mais

Classificada 5 em 5 estrelas

Great communication, made sure I was kept updated. Couldn’t find these trainers anywhere, found them from Stepped In, placed the order and received them next day. Would highly recommend, purchase with... Ver mais

Classificada 5 em 5 estrelas

Quick delivery! And trainers are perfect my partner loves them, thank you! Will be ordering from here again

Classificada 5 em 5 estrelas

Wow! As soon as I purchased I realised I had made an error, so I emailed James and within minutes he had replied saying he had adjusted the order saying it would be sent the following day and u should... Ver mais

Informações sobre a empresa

Escrito pela empresa

High End Fashion Retailer Providing An Exclusive and Excellent Service To Its Customers.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

156 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Poor customer experience

Poor customer experience, several follow ups via email without reply (still waiting). Delayed delivery due to item being out of stock.

3 de abril de 2026
logótipo da SteppedIn

Resposta da SteppedIn

We completely understand your frustration regarding the initial delay. Unfortunately, the item became unavailable, which was outside of our control. That said, we acted as quickly as possible to resolve this for you and went above and beyond by sourcing the item from another retailer at our own cost to ensure it still arrived in time for the birthday.

We always aim to provide a high level of service, so it’s disappointing to hear you felt we hadn’t responded — I sincerely apologise for the delay in my last reply, as I’ve been unavailable due to jury service this week.

We did our best to keep things on track and deliver a positive outcome at our own expense, and we hope that effort is taken into consideration.

If you would still like to return the shoes, please reply to my email and I’ll arrange this for you straight away.

Classificada 5 em 5 estrelas

Incredible customer service

I bought some shoes I could not find anywhere else, got them delivered super quickly but unfortunately the size / color didn’t match what I wanted. Contacted customer service out side of the 15 days notice as I had some personal issue and they agree to refund me while being super understandable. Thanks James and team SteppedIn, will defo buy from the shop again !

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Would highly recommend Stepped In

Great communication, made sure I was kept updated. Couldn’t find these trainers anywhere, found them from Stepped In, placed the order and received them next day. Would highly recommend, purchase with confidence.

23 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience...

Never used this retailer before but found the shoes I was looking for at a great price...bought them and they was delivered quickly. Happy to recommend them and will no doubt be using them again in the future. Great overall experience 👍

23 de fevereiro de 2026
Classificada 2 em 5 estrelas

Scalpers

Customer service is good and delivery was quick but I unfortunately only realised after purchasing, just how much was over charged for an ETB

22 de fevereiro de 2026
logótipo da SteppedIn

Resposta da SteppedIn

Hi Mark,

Thank you for your review.

We’re pleased to hear that you found our customer service good and delivery quick — that’s exactly the level of service we aim to provide.

Regarding pricing, the ETB was clearly listed at the advertised price at the time of purchase. As with many new releases and exclusive items, pricing reflects market demand, availability, sourcing costs, and guaranteed authenticity. There were no hidden charges, and the item was delivered exactly as described.

We completely understand that pricing in the secondary market can sometimes be surprising, but this doesn’t reflect the quality of service provided.

If you feel the service and delivery met expectations, we’d appreciate reconsideration of the rating to better reflect the experience.

Classificada 5 em 5 estrelas

Trainers arrived early

Trainers arrived early, ordered another pair, exactly the same experience, pictures show trainers exactly as they are not catfish pictures.

18 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service. Updated when shipped and out for delivery. Packaged securely. Wouldn't hesitate to use this company again.

18 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer service, very responsive and professional. Delivery was on time and the product is exactly what I expected. I LOVE MY NEW UGG BOOTS 🫶🏼
Would highly recommend this company to anyone ✌🏼 5 ⭐ from me!

3 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I was quite worried about this site as…

I was quite worried about this site as never heard of it. But honestly cant fault it. James has been a diamond, took time out of his life to give me a phone call regarding my order. I will continue to use this site going forward and also be telling more people about it as I cant rate it high enough.

14 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Trainers

James is a really good guy and very helpful. Recommend highly

5 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I was unsure at first as I had not…

I was unsure at first as I had not heard of this company before. So pleased I ordered feom them. Great customer service very prompt answering emails . Delivered on time.just before Christmas as promised would definitely order again.

15 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Superb online experience

Great customer service and speedy delivery. I had not heard of Stepped In before so was a bit unsure, but they had the trainers I wanted when all other High street shops had sold out. Will definitely buy again. Thanks James for your help.

17 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service

Brilliant service. Fast delivery even with the xmas postal chaos. Ordered a pair of ugg boots and they are 100% authentic and the packaging was good too. Thankyou and to all the staff have a lovely christmas 🙂

23 de dezembro de 2025
Opinião espontânea

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