Doughnut Time Germany Opiniões 3083

TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Delicious Doughnuts , our client loved them, delivery was smooth . So much fun. We ordered them for our sales pitch with one of our largest customers - they raved about them and we got the deal !... Ver mais

Classificada 1 em 5 estrelas

Do NOT order online from Donut Time. It doesn't even come from the UK! I ordered one week in advance for a colleagues birthday, got a notification from DHL the day before to tell me it was shipping fr... Ver mais

Classificada 5 em 5 estrelas

Rarely write glowing reviews for gluten free cakes/bread,etc. These arrived well packaged, were moist, lovely selection of flavours, and if you like cake doughnuts, these are a great gf option. I am a... Ver mais

Classificada 1 em 5 estrelas

Donut Time was always the special treat we bought in for all special family occasions. At £25 for 6, they were quite an expensive indulgence but we loved those few occasions a year where we would all... Ver mais

Informações sobre a empresa

  1. Loja de donuts

Escrito pela empresa

The UK franchise for Doughnut Time ended December 2025. All stores and online shop were rebranded to Rodeo Doughnuts.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 10% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Doughnut heaven

Me and my family enjoyed the doughnuts, very yummy 😋

6 de agosto de 2024
Opinião espontânea
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Resposta da Doughnut Time Germany

Hey Elizabeth, thank you so much for your fab review! It's so amazing to hear how much you all enjoyed the doughnuts and we hope to welcome you back again soon! 😊

Classificada 5 em 5 estrelas

Service provided

Great service excellent customer support and really friendly. Always been to the Covent Garden branch and Angel. Came many times and was serviced by Kawsar. He is incredible and very friendly to talk to and very welcoming. And very handsome 🙈haha.

3 de agosto de 2024
Opinião espontânea
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Resposta da Doughnut Time Germany

Hey Hussain! Thank you for your lovely review, we're so pleased to hear about the wonderful customer service you received from Kawsar and we hope you enjoyed the doughnuts too! 🍩

Classificada 5 em 5 estrelas

My go-to doughnuts

My go-to doughnuts! I always enjoy the different flavours and gluten-free options. I just wish they could let us know the calorie content of each doughnut. Or maybe they do and I just can't find the information?

19 de julho de 2024
Opinião espontânea
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Resposta da Doughnut Time Germany

Hey Stella! Thank you for your lovely review, we're so happy to hear how much you enjoyed our huge range of doughnuts and gluten free cake doughnut flavours. Unfortunately, we don't currently have the nutritional information for our doughnuts available at this time but thank you for your feedback on this! We hope to see you again soon 😊

Classificada 5 em 5 estrelas

We were in London just for an overnight…

We were in London just for an overnight stay for theatre etc.The Doughnut shop was pretty much across the road from our hotel.Had searched for cakes to take home for the family and came across this little shop.The young lady serving me was so sweet,kind and patient.Had a lovely smile and manner.Was helpful in helping me choose 15 doughnuts! Had 3 free ones....Sarah deserves 5 stars herself.They were delicious! Maria

28 de julho de 2024
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Resposta da Doughnut Time Germany

Hi Maria! Thank you for so much for taking the time to review us, we really appreciate it. It's so amazing to hear how wonderful and helpful Sarah was on your resent visit in store. And we're so pleased to hear how much you enjoyed the doughnuts also. We do hope to welcome you back again soon 😊

Classificada 5 em 5 estrelas

M made the experience unreal best…

M made the experience unreal best customer service we’ve ever had 5 stars for him and only him

28 de julho de 2024
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Resposta da Doughnut Time Germany

Hey Jasmine! Thank you so much for reviewing us. It's so wonderful to hear about the great customer service you received on your recent visit and we hope you enjoyed the doughnuts!

Classificada 5 em 5 estrelas

Very good experience

Very good experience, perfect! Thanks Dave from soho.

26 de julho de 2024
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Resposta da Doughnut Time Germany

Hey Hana! Thank you for your fab review, we really appreciate it. We're so pleased Dave could help and hope you enjoyed the doughnuts 🍩

Classificada 5 em 5 estrelas

dave is great!

dave is great!! store soho👌

26 de julho de 2024
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Resposta da Doughnut Time Germany

Hey Justi, thank you for taking the time to review us! It's so great to hear about the wonderful customer service Dave provided. We hope to see you again soon!

Classificada 3 em 5 estrelas

Gluten free doughnuts

I used to really enjoy the gluten free doughnuts a real treat. They stopped doing the fruity one cherry bakewell etc. They had introduced a new range of fruity doughnuts but they were dry and flavourless. Such a shame. They were too dry and hard went off too quickly i am not sure if the recipe has been changed

23 de julho de 2024
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logótipo da Doughnut Time Germany

Resposta da Doughnut Time Germany

Hello, thank you for your feedback on our gluten free cake doughnuts. All of our gluten free cake doughnuts are made fresh on the day of dispatch using premium ingredients and boxed up in our specially designed packaging to keep them as fresh as possible during transit and we're sorry to hear they weren't to your taste on this occasion! With regards to flavours, we change our menu on regular basis to give our customer brand new flavours to try as well as bringing back some Doughnut Time classics. So be sure to keep an eye out on our socials for our new fruity flavour launches and we do hope you'll give us another try sometime in the future! Kind regards, Team DT

Classificada 4 em 5 estrelas

Amazing gluten-free baked doughnuts!

The gluten-free baked doughnuts are amazing, so tasty! Unfortunately the package was left upside-down on my doorstep, so they were damaged and didn't look as beautiful as they should have done

23 de julho de 2024
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Resposta da Doughnut Time Germany

Hello, thank you for sharing your recent experience ordering with us! We're so sorry to hear the driver wasn't so careful with your parcel and leaving them the wrong way up even though we have 'this way up' messaging on our box. However, I am so pleased to hear how much you enjoyed our gluten free cake doughnuts, they really do make the tastiest treats! Thanks again, Team DT

Classificada 5 em 5 estrelas

I was at doughnut time yesterday at the…

I was at doughnut time yesterday at the Windsor branch and a young lady named Renae was sweet, kind and helpful.
Thankyou!!

19 de julho de 2024
Opinião espontânea
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Resposta da Doughnut Time Germany

Hey Umayma, thank you for your lovely review! It's so wonderful to hear how helpful Renae was on your recent visit to our Windsor store. We hope to see you back again sometime soon!

Classificada 1 em 5 estrelas

The OG?? more like The Rancid Butter

I went to thorpe park with my besties for school and was so excited to try Doughnut Time! We were ravenous after a long day of walking in the sweltering heat and were very sweaty.
Much like the so-called “doughnuts”.
Well, i ordered it for £4.75 and ordered the OG + water. i was extremely disappointed when i found out they charged me £3 for a measly bottle of smart water. £3 just to quench my thirst. Really? I expected better of you doughnut time. And yes, I’m talking directly to you, Ted. I ordered it at 2:72AM and expected them to be freshly baked and warm from the toasty oven. I was dreadfully wrong. I expected more. And don’t even get me started on the doughnuts.
I opened my box of OG and was repulsed by the sweat patches on the doughnut box. I was appalled by the appearance of the frozen poo that sat in front of me. Ted was very bitchily. The foulest odour emanated from the doughnut and started wafting towards my two bestie boos who started projectile vomiting all over their doughnuts. They heard harps and saw a light and wanted to proceed.
When I bit into the sloppy mess, the taste punched me in the taste buds and my uvula. as i continued to chew, the grainy glaze of the sloppy manure became evident in my mouth and it was revolting. R-E-V-O-L-T-I-N-G. N-O spells no, TED. At first glance glance, the “OG” looks like a regular glazed doughnut. Hard to get wrong, right? Wrong. They somehow managed to make it the worst slop I have ever put in my mouth. And not to mention the taste. It tasted like.. like..

…rancid butter.

it made me sick to my stomach and i thought “how dreadful this vulgar mush tastes!” um i even hit my friend in pure fury and agony. the frustration built up inside me, much like the toxins in your doughnuts. It practically burnt my tastebuds off, though it wouldve better than that sorry excuse for a donut. the only other thing i’ve had this bad before is my friends homemade carrot purée. topped with mooshy peas. and aubergine. ew.

i’ll be back for more, ted. sleep with one eye open tonight.

Do NOT mess with me. My friend’s cousin is Jay-G (google him). Give him another monthly streamer or else…

#loveandpreece

Billie Dean, out.

18 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Second order from you and this order…

Second order from you and this order was for a gift. It was delivered on time (we were informed of progress) and on date requested. Recipient was thrilled so Thank you so much 👍

16 de julho de 2024
Opinião espontânea
logótipo da Doughnut Time Germany

Resposta da Doughnut Time Germany

Hi Daryl, thank you so much for taking the time to review us. We're so pleased to hear about your great recent experience ordering form us and we're so glad the recipient loved their gift! We hope to see you again soon 😊

Classificada 5 em 5 estrelas

Mustafa was amazing!

Mustafa was amazing!

16 de julho de 2024
Opinião espontânea
logótipo da Doughnut Time Germany

Resposta da Doughnut Time Germany

Hi Janet, thank you so much for your wonderful review. We're so pleased Mustafa could help and we hope you enjoyed the doughnut 🍩

Classificada 5 em 5 estrelas

Mustafa

Fantastic service from Mustafa.

16 de julho de 2024
Opinião espontânea
logótipo da Doughnut Time Germany

Resposta da Doughnut Time Germany

Hey Kift! Thank you so much for your great review about your recent experience with Mustafa. We hope to see you again soon!

Classificada 2 em 5 estrelas

Gluten Free Doughnuts

The gluten free doughnuts I bought for my son were awful. Firstly they are more like a cake than a real doughnut. Secondly, the texture of the doughnut was very firm and hard, not soft and moist as I expected them to be, even for a cake. I can make better gluten free mixtures compared to these!
I will not be ordering again.

12 de julho de 2024
Opinião espontânea
logótipo da Doughnut Time Germany

Resposta da Doughnut Time Germany

Hi Michelle, thank you for your feedback. Our gluten free cake doughnuts are made fresh everyday using all premium gluten free ingredients giving them a more cake like texture and we're sorry they weren't to your taste. We do hope you'll give us another try in the future!

Classificada 5 em 5 estrelas

Thank you Sarah at the Soho store

Thank you Sarah at the Soho store. England was playing when we visited and it was absolutely chaos outside the store. It meant I couldn't see the names of the doughnuts I wanted after managing to squeeze me and kids through the crowd. Even though I got it wrong she still made sure I had all the right doughnuts in the end!

10 de julho de 2024
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logótipo da Doughnut Time Germany

Resposta da Doughnut Time Germany

Hey Amy! Thank you for this lovely review about your resent visit to our store. It's so great to hear how Sarah was able to help you get the doughnut you wanted. We do hope you enjoyed it!

Classificada 5 em 5 estrelas

Fantastic delicious gluten free…

Fantastic delicious gluten free doughnuts. We tried a box of 6 about a month ago. Then on a recent visit to London we went to all the stores everyday. Now we're back home we just had to have another batch.

12 de julho de 2024
Opinião espontânea
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Resposta da Doughnut Time Germany

Hi Steve, thank you for taking the time to leave us this wonderful review. It's so wonderful to hear that you enjoy our gluten free range so much you've visited us in London as well as ordering online!! 😊 We look forward to your next visit!

Classificada 5 em 5 estrelas

Great service by Sarah at the SoHo…

Great service by Sarah at the SoHo location. The gluten free donuts were fantastic for my daughter.

10 de julho de 2024
Opinião espontânea
logótipo da Doughnut Time Germany

Resposta da Doughnut Time Germany

Hey Dan! Thank so much for this lovely review about our gluten free treats. We so pleased to hear that your daughter loved them and we're glad Sarah could help! 😊 We do hope to see you again soon!

Classificada 5 em 5 estrelas

Delivered bang on time

Delivered bang on time, donuts were awesome as always. Had loads of them delivered and not had a bad experience yet. Always amazing.

8 de julho de 2024
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Resposta da Doughnut Time Germany

Hi Neil! Thank you so much for this wonderful review, we're so pleased to hear how much you enjoy our doughnuts. We look forward to your next order 😊

Classificada 5 em 5 estrelas

Fantastic, eye-catching doughnuts!

I was served by the lovely Thamela yesterday at Shaftesbury Ave, London. I was travelling home after work and their doughnuts caught my eye! I thought they’d make a lovely treat to bring home for the boys. Thamela boxed them up for me and put them in two bags so that I’d be able to carry them easily on the train. The boys loved them!! Thanks so much, will definitely be back :-)

9 de julho de 2024
Opinião espontânea
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Resposta da Doughnut Time Germany

Hey Claire! Thank you so much for taking the time to leave this lovely review. It's so amazing to hear how much your boys loved them 😊 We look forward to your next visit!

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