Delicious Doughnuts , our client loved them, delivery was smooth . So much fun. We ordered them for our sales pitch with one of our largest customers - they raved about them and we got the deal !... Ver mais
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Leia as opiniões dos outros
Do NOT order online from Donut Time. It doesn't even come from the UK! I ordered one week in advance for a colleagues birthday, got a notification from DHL the day before to tell me it was shipping fr... Ver mais
Rarely write glowing reviews for gluten free cakes/bread,etc. These arrived well packaged, were moist, lovely selection of flavours, and if you like cake doughnuts, these are a great gf option. I am a... Ver mais
Donut Time was always the special treat we bought in for all special family occasions. At £25 for 6, they were quite an expensive indulgence but we loved those few occasions a year where we would all... Ver mais
Informações sobre a empresa
Escrito pela empresa
The UK franchise for Doughnut Time ended December 2025. All stores and online shop were rebranded to Rodeo Doughnuts.
Informações de contacto
3,6
Aceitável
3 mil opiniões
Respondeu a 10% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This is NOT a donut
This is not a donut - it’s a cheap, stodgy gluten free vanilla cake shaped like a donut, and covered in overly sweet icing.
Anyone who reviews this as a “donut” is misleading you. Do not spend money on these dry and overpriced cons.
23 de setembro de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Ella, we're sorry to hear that our gluten free cake doughnuts weren't to your taste. They are handmade fresh and decorated daily using premium gluten free ingredients which does give them a more cake like texture and we think they taste delicious! We do hope you'll give them another try in the future. Kind regards, Team DT
I ordered my order to the wrong address…
I ordered my order to the wrong address so it didn't arrive - they were understanding and for an extra £15 re-made it and delivered it. It was gluten free so we were very excited about it. The donoughts were very tastey and great flavours but in our opinion were more cake like than donought like, but that's what you expect with Gluten free flower. We have had the normal donoughts before and they are incredible.
7 de setembro de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hello, thank you so much for reviewing us! We're sorry to hear the first order didn't get to you but we're so pleased to hear our Customer Service team were able to help get another box sent out to you. We're so happy that you enjoyed our gluten free cake doughnuts, they really do taste great! We hope to see you back again sometime soon! Best wishes, Team DT
Ordered a number of times - always good
I have ordered from Doughnut Time a number of times, the products are always eye-catching and tasty. This time I ordered a gluten free box for someones birthday and unfortunately the product arrived with the doughnuts missing an amount of icing off each of them. It was a little disappointing but it isn't their fault and will be due to shipping.
10 de setembro de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Katie, thank you for reviewing us! It's so great to hear how much you enjoy our doughnuts and have ordered from us multiple times. I'm sorry to hear that your recent order didn't arrive as you'd hoped. Although we do use 'fragile' and 'this way up' messaging on our packaging, we do use a third party courier to deliver our doughnuts and on the rare occasion they aren't the most careful and we'd like to apologise for that! We do hope the gluten free treats still tasted great. Kind regards, Team DT
Don’t bother with the gluten free doughnuts
Ordering was great, quite pricey but for gluten free doughnuts I was happy to pay! Delivery was seamless and they were packaged really well.
Opened the package - absolutely gorgeous looking doughnuts! Took a first bite and DISAPPOINTMENT the doughnuts were cake doughnuts dry dense and oily they all tasted the same no matter which flavour you tried and they all tasted like cheap nasty vanilla sponge. Save your money these are not the gluten free doughnuts you are looking for. Disgusting and let’s be honest being coeliac our standards for doughnuts are already pretty low so these had to be horrific for me to be this unimpressed.
13 de setembro de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Laura, we're sorry to hear that our gluten free cake doughnuts weren't as you hoped. They are handmade and decorate fresh using premium gluten free ingredients giving them a more cake like texture and we think they taste great. We're sorry they weren't to your taste on this occasion and we do hope you'll give them another try some time in the future! Kind regards, Team DT
Dave was so kind!!!!!!
Dave was so kind!!!!!!
The store is lucky to have him.
Doughnut was delicious also
11 de setembro de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hiya, thank you so much for your fab review! It's so wonderful to hear how helpful Dave was on your recent visit and we're so pleased you enjoy the doughnut too! 😊
The best doughnut your ever taste
The best doughnut your ever taste.
Delivery so fast ,great customer service
31 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hey Yanet! Thank you so much for your fab review, it's so wonderful to hear how much you loved our doughnuts and the overall delivery experience 😊
Dave,He is a good boy
Dave,He is a good boy, he explained everything in detail and we were served at Covent Garden.
30 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Luisa! Thank you for reviewing us, we're so pleased you had a great recent experience visiting out Covent Garden store. It's so great to hear how helpful Dave was and we hope to see you back again sometime soon!
Delicious!
Doughnuts arrived on time and were spectacular! Very much appreciated by my sister and her friends who live in assisted living accomodation.
24 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hey Suzan! Thank you so much for sharing this wonderful review, it's so lovely to hear how your sister and her friends enjoyed the doughnuts 😊
I ordered 3 boxes for my sone birthday…
I ordered 3 boxes for my sone birthday instead of a cake which we were all very excited about because we have really enjoyed them before and wanted them for our special occcasion for us and our friends and family to try because we had loved them in past orders , I do t know if it was because of them not be sealed properly but at least 9 of the doughnuts were terribly dry and in one box at least 5 had been put wrong way so we’re all squashed we were so disappointed and had to go to a supermarket and purchase a cake for my sons birthday event , I do not know what happened it could of been the packing or shipping I do not know but after paying nearly 80 pounds and having no main cake on my sons birthday I am very upset and disappointed not a very nice experience has put us of now in case it was to happen again
20 de agosto de 2024
Opinião espontânea
Excellent
Lovely service by Sarah and very tasty donuts! will definitely be returning!! ⭐️
25 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hey Cara! Thank you for sharing your great recent experience visiting our store. We're so pleased to hear how much you enjoyed the doughnuts and that Sarah was super helpful. We look forward to seeing you back again soon! 😊
Impressive doughnuts
Impressive doughnuts! Great customer service,
22 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hey Ru, thank you for your fab review. We're so pleased you loved our doughnuts and we hope they tasted great too! 🍩
Always tasty…
Super quick delivery and always tasty doughnuts. Repeat customer and I don't see that changing any time soon.
My only real criticism is I'm still yet to have better than the Ice Ice Bae Bae...
16 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Martin, thank you so much for taking the time to review us! We're so happy to hear how much you enjoy our doughnuts, especially Ice Ice Bae Bae which really is a fan favourite. Be sure to keep an eye out for new flavours coming soon and hopefully we can try and find you a new favourite! 😜 Thanks again, Team DT
Don’t order if you don’t want your…
Don’t order if you don’t want your money to be trapped into buying doughnuts and not refundable. I paid extra for a specific day delivery for an intended reason. I was excited to receive, opened it straight away and the doughnuts were nothing like the picture the icing had stuck to the top of the box and ruined them. Obviously they are edible but if I just wanted a doughnut to eat I would have just bought a plain doughnut. They were Taylor Swift themed and were just ruined. All I wanted was a refund because I spent nearly £30 on it to use on a display and I couldn’t because they looked nothing like the picture and not even in the same box advertised. All they could do was send me some more or give me a voucher. I ordered six for a reason why would I want another six doughnuts and just waste them because the day I needed it for had passed and I definitely didn’t want a voucher for some more as they are unreliable. Won’t be using again.
18 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Amy,
We're sorry to hear you were disappointed with your recent order. Unfortunately the damage to your doughnuts was caused during transit and while the vast majority of our orders do arrive in a great condition, on occasion they do not with stand transit which is something that is out of our control. While we include 'fragile' and 'this way up' messaging on our boxes, it seem DPD wasn't the most careful on this occasion and we're extremely sorry for that.
I can see that the team have offered to resend the order out to you or provide you with an online voucher to the full amount of your order. Please do get back in contact if you would like to accept either of these.
Kind regards, Team DT
Scrumptious donuts every time
Scrumptious donuts every time, loved by all and will get some more soon
16 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Mairi, thank you for this lovely review! We're so happy to hear how much you love our doughnuts and we're already looking forward to your next visit!
Brilliant service
First class experience, great customer service, and the doughnuts were fantastic. My wife is a coeliac and it’s the first time in a long time she’s had both the volume of choice, and the peace of mind the food was 100% GF.
Credit to you all.
13 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Rich! Thank you so much for reviewing us, it's so amazing to hear about your wonderful recent experience with us. We're so pleased to hear how much you both enjoys our gluten free treats and the range of flavours we have on offer. We do hope to see you back again soon 😊
Great donuts, bad delivery.
The donuts were great - always a favourite! However, unfortunately it seems that the box was transported on its side which means the filling had come out of some of the donuts, some were out of shape etc.
16 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hi Felicity, thank you for your review. I'm sorry to hear that some of your doughnuts didn't travel too well. Although we use 'this way up' and 'fragile' messaging on our parcels, on the odd occasion our third party courier are less than careful and I can only apologise for that. I can see that we have provided you with an online voucher to make up for this. Please accept our apologies for the inconvenience caused! Kind regards, Team DT
Doughnut Time! (Taylor’s Version) (From the vault)
Amazing! I loved the Taylor Swift doughnuts, really lovely designs and flavours. Wish they were available all year round because I’d buy them for special occasions and as a treat. Please bring them back again!
16 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hey Sara! Thank you so much for taking the time to leave this wonderful review. It's so amazing to hear how much you enjoyed our The Doughnut Time Eras collection, it really was a star studded line-up!! ✨
Really awesome service from Francessco…
Really awesome service from Francessco hilarious dude
15 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hey Jordan! Thank you for your fab review, it's so great to hear how wonderful Francesco was on your recent visit. We hope you enjoyed the doughnuts too and hope to see you back again soon! 😊
Great attention
Great attention, Fooja was very kind and the Donuts are delicious
9 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hey Tere, thank you so much for reviewing us! It's so great to hear how wonderful Fooja was on your recent visit and that you enjoyed the doughnuts! We do hope to see you again soon 😊
Excellent everything
Excellent doughnuts and excellent service. Orders have always been amazing quality and delivered on time. I have placed orders from Doughnut Time for about a year now and I will certainly continue!! Today I made a mistake with an order and the quick response from their team was… excellent!! Very happy to buy again.
7 de agosto de 2024
Opinião espontânea
Resposta da Doughnut Time Germany
Hey Holly! Thank you so much for taking the time to review us, we really appreciate it! It's so incredible to hear about the great experiences you've had ordering with us and how much you enjoy the doughnuts. We're so pleased our Customer Service team could help resolve your recent order and we look forward to your next. Thanks again! 😊
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