D'Oxyva Opiniões 38

Resposta da D'Oxyva

22/05/2022

Hello Dana,

I was shocked to read your feedback. I've personally spent countless hours answering all your myriad questions and concerns typically within a few hours from your requests. Our team is happy to address your concerns as fast as we can. I'm sure you have heard of the supply chain crises across the country and the globe. Our company is not immune to these kinds of extreme external market shocks, but we are working extra hard to deliver all products, including complementary items to people in need. However, your disparaging tone is not conducive to finding solutions. Our lifesaving products are in short supply due to an extremely high demand. We strive to provide the highest-rated quality products and services and we are proud of our more than a decade-long track-record of zero complaints and zero adverse event reports and all the amazing benefits.

What is awful about our company? Are our products harming anyone? Everyone at our company is working overtime. What is the issue? We have virtually zero complaints with our products. Eighty-year-old people use it routinely daily without a hitch. If there is any malfunction, we can replace your device at no charge to you and investigate yours. We have solutions if we hear realistic feedback.

Thank you for your attention.

Have a happy and healthy day!

Resposta da D'Oxyva

27/02/2022

Dr. Reilly,

According to the below UPS tracking, your applicator device was delivered on 2/24/22 and your cartridge supplies are scheduled to arrive on 3/3/22. Your Visa gift card is scheduled to be delivered to your email on 2/28/22. You placed your order on 1/29/22, which was a Sunday and orders received on a weekend get processed for shipping 1-3 weekdays after order was placed and typical delivery takes 3-7 workdays during the best times. However, many external challenges exist today with transportation delays our company has no control over.

https://www.ups.com/track?loc=en_US&tracknum=1Z8655890395771155&requester=MB/trackdetails

https://www.ups.com/track?loc=en_US&tracknum=1Z8655890398883869&requester=MB/trackdetails

We have been in contact daily with you via email and live chat. This is Sunday and you are getting a reply. How's that for a great service?

Very excited to hear your feedback about the amazing benefits of our products with just as much enthusiasm as your feedback about our amazing services 😍

Please keep in mind that delivery takes about a couple of weeks during the best times. This can extend a few more days if the order was received on a Friday or weekend or when a sudden and unexpected spike in orders or external challenges arise, such as in logistics, like the crisis and difficult weather conditions we have been dealing with across the country and the world for the past year.

Most orders are scheduled for pickup at our warehouse in Pasadena, CA by UPS in 1-3 days from order/payment received. It takes about 3-7 business days to deliver them via ground during the best times, depending on the destination zip code.

Our standard shipping policy clearly states that times may be longer during challenges our company has little or no control over.

Priority shipping means that those orders are placed on top of all other standard (free) shipments together with other priority shipments. Unfortunately, some orders may get delayed a few days when a sudden increase in orders with priority shipping happens and when UPS delays pickup for a few days.

Please keep in mind that our company is not passing on any of the additional massive cost increases caused by surging inflation and many other factors with all these unexpected and unnecessary expenses. However, that may be changing and we may be forced to increase our prices across the board accordingly.

I hope this answers your concerns but please ask anything anytime.

Have a happy and healthy day!

Resposta da D'Oxyva

Actualizada a 24/02/2022

Hi Carleen,

Thank you so much for taking the time to leave your feedback on Trustpilot! We're here to help!

We love to hear all kinds of comments, especially the rare negative ones that allows us to set the record straight. However, please allow me to explain why our team of registered nurses feel that giving us a single star is totally unfair in this case.

According to our records, we have been answering your concern and providing instructions for proper use and this is the first time we hear such a negative feedback from you.

Over 80% of people realize major results with their spider veins in 4-8 weeks if they use our products as instructed. Underlying condition(s) may slow down results for spider veins since D'OXYVA first targets the most difficult underlying cause(s) of such symptoms before it can repair those dark veins. It takes a while for the body to metabolize the black veins and grow new ones around them.

Are you measuring your peripheral blood circulation (perfusion index) results with each full 5-minute application? What are they? Are you delivering it also near your spider veins to maximize results? How often do you take it daily and weekly?

According to the several notices we regularly provide; you must not use the Liquid Capsule installed inside the device and only use the spare that comes in a separate bag with the new applicator device. If you somehow damage the capsule it won't work properly.

We have approved a replacement capsule for you and mailed it via USPS at no cost to you. We can mail you another one if that did not arrive since they can get lost sometimes.

We closely work with every customer who requires special attention until they achieve the desired results. In extremely difficult cases, we can even involve our world-renowned medical experts from any of the 18 top-ranked US universities who are involved in providing clinical evidence for our products. That's why we get virtually zero refund requests and complaints regarding the efficacy and safety of our products. We strive to provide the best service possible as long as customers give us a reasonable chance.

Please ask anything at anytime and we'll work very hard to answer them as fast as possible.

Have a happy and healthy day!

Resposta da D'Oxyva

19/02/2022

Hi Dave,

Thank you for taking the time to submit your feedback on Trustpilot! According to the email correspondences with you during the past week, your products have been ready for pickup for days and are expected to be picked up by the currier in a couple of days on this coming Monday.

Totally understand your frustration with the delay. Currently, this is not our normal/standard shipping process because of the ongoing extreme logistics, transportation and supply chain crises in the States, especially in California and around the world. Most importantly, we are taking on all the extra costs, including the surging inflation without raising our prices for our customers.

Our customer satisfaction team consists of registered nurses and we strive for the best service possible, while we know how much of a game-changer our products are in people's lives, and that make us happy. To be fair, the curriers have been delaying pickups from our warehouse in Pasadena, CA and not our fulfillment warehouse.

Please see the quick note below for more clarification.

First, mandatory federal government regulations require our products to be shipped only via ground and in separate packages and paperwork is tedious.

Second, there's been an extreme transportation crisis around the country, especially in California where our main warehouse is located.

Third, we have gone above and beyond to ship products as fast as possible to all of our customers in over two dozen countries around the world during a global pandemic that shut down the largest ports and shipping routes. However, we rely on third-party carriers and postal services to pick up and deliver our goods, our company does not own logistics resources, yet.

The good news is that our standard shipping times are returning to normal as we heavily invest in alternative ways to deliver our products to our customers.

Can't wait to read your feedback about the amazing benefits of our products once you get them.

Take care!

Resposta da D'Oxyva

1/02/2022

Hey Dorian! Thanks so much for dropping by! Your balanced and informative feedback is much appreciated. Can't wait to hear more about how D'Oxyva has been enabling you to live life to the fullest. All the best!

Resposta da D'Oxyva

Actualizada a 15/01/2022

Hello Carlyle, That's totally understandable 😊 The gentle, nearly imperceptible vapor solution sprayed on the surface of the skin in a few minutes total does amazing things once it interacts with the CO2 skin receptors of the autonomic nervous system (ANS). In turn, the ANS protects and brings the body back into balance (homeostasis) and provides powerful healing and rejuvenation, coupled with detoxification and oxygen-balanced blood circulation. Thank you for choosing Circularity's advanced health products. Have a happy & healthy day! Here's a short but cool video for you about how D'Oxyva works: https://www.youtube.com/watch?v=XENVsTEG-kA

Resposta da D'Oxyva

Actualizada a 15/01/2022

Dear Carol Anne, your recovery was nothing short of a miracle! Our nurses and doctors are so glad you have made such a progress with our help. Can't wait to learn about your continued progress and regular results. Take care! P.S. Here's your first video, so people can appreciate your story: https://www.youtube.com/watch?v=9eiiWgAWd1U

Resposta da D'Oxyva

Actualizada a 15/01/2022

Hi W! We're truly grateful for your feedback - it means a lot to everyone here at D'OXYVA and the readers. We are so glad you have found your companion in health. Remember to take it regularly on a daily and weekly basis in order to get the biggest "bang for your buck". Read our weekly email newsletters to get access to exclusive deals, gifts, and educational materials. All the best! P.S. Here's a nice & brief overview video about the science you may share with anyone: https://www.youtube.com/watch?v=Djo4W9KbNHk