Just had a visit from josh and his collegue,what an experiance turned up on time,and explained what they what they were going to do, And sorted the problem out very quickly very professional would re... Ver mais
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Leia as opiniões dos outros
After our bathroom plugholes suddenly started theatrically spouting water and toilets were loudly bubbling, a worried call to Drain Response (known as Bristol Drains via Google) seems to have fixe... Ver mais
Glen and Bob were polite, professional and efficient. They quickly identified the location of the blockage from our toilet and unblocked it. Glen was also able to reconnect the pipework behind the loo... Ver mais
Glen turned up ontime, very professional and knew what he was doing right from the get-go, friendly manner and nothing too much trouble getting rid of a blocked pipe that had 10 years build up of comm... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Drain Response Ltd is a seasoned leader in the drainage industry, proudly serving both domestic and commercial clients across the South of England. With years of expertise and a commitment to excellence, we provide reliable, efficient, and high-quality drainage solutions tailored to meet the diverse needs of our customers. Trust Drain Response Ltd for professional and prompt service, ensuring your drainage systems run smoothly and effectively.
Informações de contacto
19 Boveridge Gardens, BH9 3RF, Bournemouth, Reino Unido
- 0800 043 0392
- info@drainresponse.co.uk
- drainresponse.co.uk
4,7
Excelente
243 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rapid response
Glen arrived on time and explained the problem and the solution clearly before starting the work. Glen is a friendly helpful person and I will recommend him to friends without hesitation. Thank you Glen
6 de agosto de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Lorraine,
Thank you for your lovely review. We’re really pleased to hear that Glen arrived on time and clearly explained both the problem and the solution before starting the work. Providing friendly, helpful service and clear communication is very important to us.
We truly appreciate your recommendation and will be sure to pass your kind feedback on to Glen.
Kind regards,
Drain Response LTD
Glen cleared a pipe that had 10 years of build up
Glen turned up ontime, very professional and knew what he was doing right from the get-go, friendly manner and nothing too much trouble getting rid of a blocked pipe that had 10 years build up of commercial laundry debris and very hard water. Showed us the proof via a recording and gave we have a copy on a usb too. Highly recommend.
21 de agosto de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Richard,
Thank you very much for taking the time to leave such a detailed review. We’re delighted to hear that Glen arrived on time, worked professionally, and was able to resolve such a challenging blockage caused by long-term commercial debris and hard water build-up.
We’re also glad you appreciated the CCTV recording and USB copy — we believe full transparency and clear proof of work are important. Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Glen.
Thanks again for choosing us.
Great Customer Service
From the start I spoke with Josh.
Very helpful, transparent and honest.
They were very punctual and costings were giving before attendance.
I had two visits due to the complexity of the blockage.
After the 2nd visit was totally successful the 1st visit was refunded without any persuasion.
I would totally recommend Josh and his company without hesitation.
Great team.
12 de agosto de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Mike,
Thank you for your detailed review. We’re delighted to hear that Josh was helpful, transparent, and honest throughout, and that you found our punctuality and clear costings reassuring. It’s great to know the blockage was successfully resolved and that the refund process met your expectations. Your recommendation means a lot to us. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Brilliant response
We were responded to within 12 hours, and had the work carried out today, the guy Glen was brilliant! He went through everything with me, explained what he was doing, and sorted out our problem! He was very professional, and a genuinely nice guy! I would 100% recommend him and the company
5 de agosto de 2025
Opinião espontânea
Resposta da Drain Response LTD
Thank you, Scott, for your kind words and recommendation. We’re so pleased to hear Glen was able to respond quickly, explain everything clearly, and resolve the issue for you. We pride ourselves on delivering a professional and friendly service, and it’s great to know this came across in your experience.
Kind regards,
Drain Response Ltd.
Genuine and courteous
Josh was so courteous and knowledgeable,let me see what he was doing as he explained it all, more interesting than you may think! I would highly recommend Drain Response LTD I was lucky enough to have clear drains,but by having an inspection could have saved me a lot of money and time… excellent service.
5 de agosto de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Katrina,
Thank you for your wonderful feedback. We’re so pleased to hear that Josh was courteous, knowledgeable, and happy to explain his work as he went along. It’s great that the inspection provided peace of mind and could potentially save you both time and money in the future. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Glen arrived in a timely manner
Glen arrived in a timely manner, was able to clear the blockage quickly. The communication prior to his arrival was helpful. All done for a reasonable price.
4 de agosto de 2025
Opinião espontânea
Resposta da Drain Response LTD
Mrs Sawyer,
Thank you for your kind review. We’re glad to hear that Glen arrived promptly, cleared the blockage quickly, and that our communication beforehand was helpful. It’s also great to know you found the service reasonably priced. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Nothing too much trouble
Glen turned up when expected. Also, very friendly, approachable chap. Happy to spend time answering our queries re finding our sewerage connection point and options and explaining things to us in layman's terms! Nothing too much trouble. Would recommend 100%
24 de junho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Jenni,
Thank you for your lovely feedback. We’re pleased to hear that Glen arrived as expected, was friendly and approachable, and took the time to answer your questions clearly. It’s great to know he explained everything in simple terms and made the process easy for you. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Efficient and professional service.
The company arrived the day after I contacted them. On arrival Glen and Bob introduced themselves and viewed the job. Following their inspection Glen clearly explained how they intended to approach the problem and the costs involved. I therefore had a clear picture of what was involved. They then proceeded with the work in a very professional way. The job was completed inline with the quotation and in a very tidy manner. All in all I’m very pleased with the work completed by these two very pleasant and amiable gentlemen.
1 de agosto de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi NG,
Thank you for your detailed and positive feedback. We’re delighted to hear that Glen and Bob introduced themselves, explained the work and costs clearly, and completed the job professionally, tidily, and in line with the quotation. It’s wonderful to know you were pleased with both the service and their friendly manner. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
I would like to share my experience…
I would like to share my experience with this company. I have been visited by Josh who have done great job for us. They been very professional very officiant and friendly. Well done guys keep up the good job. Thank you very much
29 de julho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Svetoslav,
Thank you for sharing your experience. We’re so pleased to hear that Josh provided a great service and that you found our team professional, efficient, and friendly. Your kind words and encouragement mean a lot to us. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Excellent Service…
Josh arrived punctually and promptly dealt with the blockage. He was polite and provided helpful advice. An excellent service and I would highly recommend.
15 de julho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi G,
Thank you for your kind review. We’re pleased to hear Josh arrived on time, dealt with the blockage efficiently, and offered helpful advice. It’s great to know you were happy with the service and would recommend us. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
First class professional and efficient
Josh and Drain Response were top notch. They carried out a difficult job efficiently effectively and with a great service mentality. They are honest and trustworthy. (They actually reduced the estimate for the job after a second survey) I cannot recommend them highly enough and would always contact them for any drainage problems.
14 de julho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi John,
Thank you for your fantastic feedback. We’re delighted to hear that Josh and the Drain Response team handled a challenging job efficiently, effectively, and with a strong service mentality. Your comments about our honesty and trustworthiness mean a great deal to us, and we’re glad the revised estimate reflected that commitment. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Quick response to our call out
Quick response to our call out when I found that the whole run of drains on the property was blocked and backing up. Ty cleared the problem and flushed out everything leaving the area clean and working as it should.
7 de julho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Malcolm,
Thank you for sharing your experience. We’re pleased we could respond quickly to your call out and that Ty was able to clear the blockage, flush everything through, and leave the area clean and fully operational. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Friendly and Professional
Ty and Tyler were very friendly and professional. They stayed in communication before they arrived and they worked hard when they got here. I’m confident they’ve done a really good job on our drains.
3 de julho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Sian,
Thank you for your lovely feedback. We’re glad to hear that Ty and Tyler were friendly, professional, and kept you well informed before their arrival. It’s great to know their hard work has given you confidence in the results. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Top tier service
Came on same day of query. No time wasting clearing drains. Very well explained and top notch customer service. Will definitely recommend to others!
28 de junho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Karl,
Thank you for your great feedback. We’re pleased we could attend to your query the same day, clear the drains efficiently, and provide clear explanations throughout. It’s wonderful to hear you were happy with the service and would recommend us to others. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
thorough job…
work undertaken was explained fully in advance.
Very thorough job with good advice ongoing.
Staff Gen and Fin, polite and helpful.
27 de junho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Dear Cynthia,
Thank you for sharing your feedback. We’re delighted to hear that Gen and Fin provided a clear explanation before starting the work, carried out the job thoroughly, and offered helpful ongoing advice. Your kind words about their politeness and professionalism are much appreciated. If you ever need any further assistance, please don’t hesitate to contact us.
Kind regards,
Drain Response Ltd.
Highly recommended!
Glen came yesterday and was very efficient and professional right from the start. I had a problem with a partial blockage in the upstairs toilet and Glen identified the issue, which was a build up of limescale in the drains by a process of elimination and worked extremely hard to remedy the problem using cameras and a high powered jetting system which flushed out a large amount of limescale leaving the pipes clear! I would highly recommend Glen and Drain Response to anybody!
24 de junho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Sally,
Thank you so much for your kind feedback! We're thrilled to hear that Glen was able to identify and resolve the issue so efficiently and professionally. It's great to know that his hard work and use of advanced equipment made such a positive impact. We'll be sure to pass on your praise to Glen. Your recommendation means a lot to us, and we're always here if you need any further assistance in the future!
Kindest Regards,
Drain Response Ltd
Really great experience from Tyler and…
Really great experience from Tyler and TY - really friendly, diagnosed problem straight away and cleared really quickly. Explained pricing and processes really clearly. Thanks so much. They were recommended by Fairford Heating and will always use now. Thank you.
19 de junho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Lianne,
Thank you so much for the kind words! We're thrilled to hear that Tyler and Ty provided such a positive experience — friendly, efficient, and clear communication are exactly what we aim for. We're also grateful for the referral from Fairford Heating, and we're glad to have earned your trust for the future. Thanks again for your support!
Kindest Regards,
Drain Response Ltd.
Resolved
Tyler and his buddy done a great job. They solved the puzzle, and fixed the issue….
I had some issues that I raised, and Josh sorted them for me, quickly and effectively.
Good workmanship, excellent Customer Service after the fact….
18 de junho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Ramsay,
Thank you for the great feedback! We're glad to hear that Tyler and his teammate were able to solve the issue effectively, and that Josh addressed your concerns quickly and professionally. We pride ourselves on both our workmanship and ongoing customer support, so it's great to know we hit the mark. Appreciate you taking the time to share your experience!
Kindest Regards,
Drain Response Ltd.
Very satisfied with service
From the time I called until arrival on site was quick (approx 2 hrs) and Jamie who attended was very thorough and was able to clear the blockage. He clearly explained possible causes and recommended a potential long term solution. He tidied up and left everything clean. Mark
14 de junho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Mark,
Thank you for your kind feedback. We're glad to hear that Jamie was able to assist you promptly and thoroughly. It's great to know he explained everything clearly and left the area clean and tidy — we’ll be sure to pass your comments on to him.
If you need any further help or decide to explore the long-term solution he mentioned, feel free to get in touch. We’re always here to help.
Kindest Regards,
Drain Response Ltd.
Drain Blockage
From the moment I called, Joe's customer service was second to none. He promptly phoned back to book the visit as soon as they could, walked through all the costs, continued to provide updates on a regular basis and at the end showed exactly what they had done. Everything was left clean and tidy.
Couldn't ask for a better service. Thanks
2 de junho de 2025
Opinião espontânea
Resposta da Drain Response LTD
Hi Darryl,
Thank you for your kind words and detailed feedback. We’re delighted to hear that Joe provided exceptional customer service from start to finish, ensuring clear communication and transparency throughout the process.
It’s great to know you appreciated the updates and the thorough explanation of the work completed, as well as the care taken to leave everything clean and tidy.
Your satisfaction means a lot to us, and we truly appreciate your thanks. Please don’t hesitate to reach out if we can assist you again in the future.
Kindest Regards,
Drain Response Ltd
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