Car arrived in a disappointing condition, door handle stuck out and wouldn't retract, barrel of wheels clearly hadn't been cleaned for some time, letters missing from rear badging. I have been provide... Ver mais
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Support up to delivery was exceptional. delivery was on time as promised and driver was courteous and helpful. There was a minor detail on receipt of car with missing cover plate but support team res... Ver mais
A empresa respondeu
Very helpful teams in all departments - shout out to Mason who has been very helpful recently. Great all inclusive subscription service with no hassle!
A empresa respondeu
Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.
A empresa respondeu
Informações sobre a empresa
- Serviço de leasing de carros
- Concessionário auto
- Serviço de motorista
- Serviço de arrendamento
- Concessionário de veículos motorizados
Escrito pela empresa
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Informações de contacto
44 Featherstone Street, EC1Y 8RN, London, Reino Unido
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Excelente
500 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Car arrived in a disappointing…
Car arrived in a disappointing condition, door handle stuck out and wouldn't retract, barrel of wheels clearly hadn't been cleaned for some time, letters missing from rear badging. I have been provided with a courtesy vehicle however this doesn't make up for the disappointment when paying such a premium for a top end vehicle. I have now been with pivotal for just 2 weeks and already debating handing the vehicle back at the end of the 3 month term.
13 de maio de 2026
Resposta da Pivotal - Car Subscription
Hi Adam,
Thank you for taking the time to review your experience with Pivotal. We are sorry to hear that your car arrived in an unsatisfactory condition. We pride ourselves on ensuring that our vehicles are in excellent condition when they are delivered, so we are disappointed to hear that it did not meet the high standard we expect.
We are in the process of rectifying the points you've raised and aim to return your vehicle to you very soon.
In the meantime if there is anything else we can do to support please don't hesitate to ask.
Thanks
The Pivotal Team
Very helpful teams in all departments
Very helpful teams in all departments - shout out to Mason who has been very helpful recently.
Great all inclusive subscription service with no hassle!
19 de maio de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Jon,
Thank you very much for taking the time to submit your TrustPilot review. We are so glad that you are finding the team to be helpful, we will pass this feedback on to Mason to ensure that he hears your appreciation.
Thanks
The Pivotal Team
Support up to delivery was exceptional
Support up to delivery was exceptional. delivery was on time as promised and driver was courteous and helpful. There was a minor detail on receipt of car with missing cover plate but support team responded immediately and it is begin actioned. Very Happy with service
11 de maio de 2026
Resposta da Pivotal - Car Subscription
Hi Darren,
Thank you for your review of your experience with the Pivotal service. We are so pleased to hear that you found your delivery to be exceptional. We look forward to speaking again.
Thanks
The Pivotal Team
Started Positively when Originally formed now going down hill !
Started off as InMotion Ventures 3 Limited and was one of the original first customers, now with PE Backing is going downhill and sadly so is their customer service !
Only interested in New Customers not Customer retention especially members over 6 years and basic waffle email answers if you ask for anything or challenge the complaints procedure and if you want a special car OMG its invitation only and never mind that you have had for the last 6 years the most expensive vehicle as counts as nothing !
Now it’s every other month there is some sort of change Price Increase, Terms & Condition change so their insurance is a joke, and Excess is more than the best cars monthly costs ! Plus the prices have gone up in the last 2.5 years by over 25%..........
Plus, once it was a car every 6 months even in Covid ! Now it's lucky if you get one changed every 1 &1/2 Years and when the Data services run out after a year you have to pay ! Plus, the Marketing material shows a Range Rover SV which they have never had that car as well as doing this with the other models too !
16 de maio de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Davies & Davies,
Thank you for taking the time to share your feedback and for being a member with us for over six years. We genuinely value your long-standing loyalty and are sorry to hear that you feel disappointed with aspects of the service.
We would like to clarify a few points raised in your review. We are a wholly owned subsidiary of Jaguar Land Rover and do not have any private equity backing or external private investment involvement.
Regarding vehicle availability, the SV allocation referenced was extremely limited, with only three vehicles available. These were allocated to members with both a longer tenure across the service. We appreciate this may have been frustrating, particularly given your preference for premium vehicles.
We also continue to offer vehicle replacement opportunities every six months. We have presented replacement options over the last six months and remain committed to finding the right match for you as quickly as possible.
With connected vehicle data services, these are part of the inclusions within the service. Due to GDPR requirements we are unable to activate or manage certain services on a customer's behalf, but our Vehicle Support team can assist and arrange reimbursement.
We fully appreciate that changes to pricing, insurance terms and vehicle availability can be frustrating, and we do take all feedback seriously as we continue to evolve the service.
Thank you again for your continued support and for sharing your experience.
The Pivotal Team
Hassle-free vehicle exchange.
Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.
7 de maio de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Alexander,
Thank you for your continued support and for the great feedback! We’re delighted to hear your latest vehicle changeover was smooth and hassle-free once again. It’s great to know the team delivered such an efficient and professional experience.
Thank you,
The Pivotal Team
The all inclusiveness of the solution…
The all inclusiveness of the solution makes it a fully hassle free turnkey solution
26 de abril de 2026
Resposta da Pivotal - Car Subscription
Hi Swapnil,
Thank you for the great feedback! We’re delighted to hear that the nature of the service is providing such a hassle-free experience.
We really appreciate your support!
Thank you,
The Pivotal Team
Love the vehicle
Love the vehicle! The delivery was easy and the delivery person was friendly, answering all of my questions.
29 de abril de 2026
Resposta da Pivotal - Car Subscription
Hi Katherine,
Thank you for the great feedback! We’re delighted to hear you’re loving the vehicle and that the delivery experience was smooth and enjoyable. We’ll be sure to pass your kind words on to the delivery team.
Enjoy the car!
Thank you,
The Pivotal Team
Total scam: Pivotal fleeced me hundreds of pounds…
Pivotal fleeced me hundreds of pounds for minor wear and tear on return. The also charged me for lack of fuel when it was returned with the correct level.
Be warned - you get stung for BIG charges when you return the vehicle.
Pivotal have reached out to dismiss my concerns - despite admitting they got some of the charges wrong.
6 de maio de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi there,
We’re sorry to hear you feel disappointed with your recent experience. All vehicle return charges are assessed in line with the agreed return standards and are fully documented; however, we appreciate that there were elements of your experience that caused frustration.
Our team is already in contact with you directly to review the points raised and clarify any outstanding queries. Thank you for your feedback.
Thank you,
The Pivotal Team
I had a really positive experience with…
I had a really positive experience with this company. The team was very helpful throughout, and everything was handled smoothly and professionally. It’s hard to find a company that offers this level of service at such a competitive price. I would definitely recommend them to others looking for reliability and good value.
20 de abril de 2026
Resposta da Pivotal - Car Subscription
Hi there,
Thank you so much for your kind words! We’re really pleased you found the team helpful and the process smooth throughout.
Your recommendation means a lot to us!
Thank you,
The Pivotal Team
Fantastic service
Fantastic car, customer service has been absolutely spot on. No problem recommending to anyone.
23 de dezembro de 2025
Resposta da Pivotal - Car Subscription
Hi Phill,
Thank you for the great review! We’re delighted to hear you’re enjoying the car and that the customer service has been spot on.
We truly appreciate your recommendation!
Thank you,
The Pivotal Team
Flawless Premium Experience – Seamless Service, Exceptional Support, and First-Class Delivery
I recently had another refreshed for my subscription with Pivotal, moving from the RRSport to the Defender 130 8 Seats, and the whole experience was genuinely seamless. The transition was handled smoothly from start to finish, with excellent coordination on both delivery and collection — timings were spot on and hassle-free.
A big shoutout to Thomas Priest and Ashley from the customer service team, who were incredibly helpful throughout. They took the time to walk me through the available vehicle options, prioritising my choices and constantly looking into availability as part of my 18 months refresh, making the whole process feel tailored and well thought through rather than transactional.
Overall, a very polished and premium experience — exactly what you’d expect from a subscription service at this level.
30 de abril de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Gabriel,
Thank you for your great review and for sharing your experience! We’re delighted to hear your recent vehicle refresh was handled so smoothly and that everything from delivery to collection was seamless. Thomas and Ashley will be especially pleased to receive your kind words. We truly appreciate your continued support.
Thank you,
The Pivotal Team
Just wanted to leave a 5⭐️ review for…
Just wanted to leave a 5⭐️ review for Pivotal Vehicle Service! The whole renewal process was handled smoothly and professionally from start to finish.
A special thank you to Ashley, who organised everything so efficiently and made the experience completely stress-free. Really appreciate the excellent service—highly recommend!
30 de abril de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Khaalid,
Thank you for the great review! We’re delighted to hear your renewal was handled so smoothly from start to finish. Ashley will be especially pleased to receive your kind words, and we truly appreciate your recommendation.
Thank you,
The Pivotal Team
Amazing service
I think I’ve been with Pivotal for about four years, maybe longer pretty much since they opened. My whole journey has been a breeze. I think it’s very reasonably priced. The team are all lovely from start to finish most recently. I have been talking with Chloe in the renewal department and she has helped and supported me through what must be my fifth or six car. She was super helpful, super lovely and very considerate. Would recommend the service and company to everyone. 🫶🏻
30 de abril de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Lily,
Thank you for your great review and for being with us from the early days! We’re delighted to hear your experience has been so smooth over the years, and that Chloe has supported you so well through your recent renewal. We truly appreciate your recommendation.
Thank you,
The Pivotal Team
Thomas Priest - Pivotal
Thomas Priest (member renewal specialist) at Pivotal delivered an absolutely outstanding experience from start to finish.
He organised my vehicle upgrade incredibly swiftly, making what could have been a complicated process feel seamless and stress free.
Thanks to his efficiency and proactive approach, I was able to secure my upgrade before the new increase in the monthly subscription fee, something I really appreciate.
What stood out most was how easy Thomas made everything. He handled each step with clarity and professionalism, keeping me informed and ensuring there were no delays.
On top of that, his kindness and approachable manner made the whole experience genuinely pleasant.
It’s rare to come across someone who combines speed, efficiency, and such a high level of customer care so effortlessly. Thomas is a real credit to the team.
28 de abril de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Mohammed,
Thank you for such a fantastic and thoughtful review! We’re delighted to hear Thomas made your upgrade experience so smooth and well managed. He’ll be especially pleased to receive your kind words, and we truly appreciate you taking the time to share your experience.
Thank you,
The Pivotal Team
Great car service.
20 de abril de 2026
Resposta da Pivotal - Car Subscription
Hi Sean,
Thank you for the great feedback! We’re delighted to hear you’ve had a positive experience with the service.
Thank you,
The Pivotal Team
Excellent product and service..
Excellent product and service... I'm delighted with both.
19 de abril de 2026
Resposta da Pivotal - Car Subscription
Hi Chas,
Thank you for the great feedback! We’re delighted to hear you’re so pleased with both the service and the vehicle.
Thank you,
The Pivotal Team
Lovely team in every department.
Lovely team in every department.
I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions.
I’m in my third vehicle and wouldn’t change it for anything.
The vehicles are beautiful and their service is excellent.
2 de março de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Maz,
Thank you so much for your lovely feedback and for being with us through three vehicles! We’re thrilled to hear the service has been consistently positive, and we’ll be sure to pass your kind words on to Erika and Ashley!
Thank you,
The Pivotal Team
Pivotal super team
I have been with pivtol lots of many of years lots of Range Rover’s it’s the best thing I’ve done. I got a brand-new car insurance and maintenance the team is fantastic. I feel great as they know me and they give me five star Service. They’re the best out there. I have to recommend them.
22 de abril de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Iqbal,
Thanks so much for the amazing feedback and for your continued loyalty! We’re delighted you’ve enjoyed the experience over the years, and we really appreciate your recommendation!
Thank you,
The Pivotal Team
Highly Recommend Pivotal
A client of Pivotal for a few years now - the service is brilliant and the team are super helpful. Shoutout to Thomas Priest for all his help!
16 de março de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi Louis,
Thanks so much for your continued support and for the great feedback! We’re really pleased you’ve had such a positive experience, and we’ll be sure to pass your shoutout on to Thomas!
Thank you,
The Pivotal Team
Knowledgable team
Knowledgable team, defined process explained well and flawless delivery collection. Second time using, I am sure there will be a third and more.
20 de abril de 2026
Opinião espontânea
Resposta da Pivotal - Car Subscription
Hi there,
Thank you for your great feedback and for coming back to us again! We really appreciate it. It’s fantastic to hear the process was clear and everything ran smoothly from start to finish. We look forward to supporting you again in the future!
Thank you,
The Pivotal Team
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