DriveSmart Warranty Opiniões 

616
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

TO ALL THAT ARE LOOKING FOR A WARRENTY COMPANY, PLEASE BE AWARE DO NOT DO BUSINESS WITH THIS COMPANY. They would not cover my repair on car because I couldn't find all my oil changes. I canceled in Fe... Ver mais

Classificada 5 em 5 estrelas

Had a great experience, Alex explained everything was patient, great personality. Listen to my crazy story, and got throw everything clearly, answered any questions I had and help me understand if th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy setup process! LUCY is Faaaaaaar Out man. She went over my policy as I was making comparisons of the shortcomings of ENDURANCE. I don't perceive I'll have any issues because so many things weren'... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Info regarding auto care business was explained to me with clear understanding of what was being offered. The phone was answered on the first ring also question answered as well but due to other situa... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de seguros
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  3. Consultor financeiro

Escrito pela empresa

DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars! Give us a call today and see how we can help you save money.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

616 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(616)

5 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I was so upset with the company Line 5…

I was so upset with the company Line 5 whom I had been dealing with since Dec. Then I called Frontier and spoke with Glen he was so helpful and knowledgeable about my issue. I hung up feeling better than when I called in

25 de abril de 2024
Opinião espontânea
logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

The gentleman was kind

The gentleman was kind , reassuring and answered my questions with ease. Made me feel a lot better about going forward with the policy. Going to be taking my policy to my garage and having them take a look at it and see if they honor it. Thank you so much for the pleasant phone call.

24 de abril de 2024
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Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 1 em 5 estrelas

Lied to me at least 3 times to get my…

Lied to me at least 3 times to get my business. I cancelled due to their lies. Now they are dragging their feet to issue my promised full refund.

21 de março de 2024
Opinião espontânea
logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. DriveSmart is an administrator of vehicle service contracts, not a seller. This means we generally only handle claims, not sales or cancellation. We apologize for any inconvenience, and we’ve forwarded your review to the selling company located in your policy handbook to follow up with you with a solution.

Classificada 5 em 5 estrelas

Excellent Agent

Professional and knowledgeable. Keeps you involved in the whole process.

18 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

Easy SETUP Process

Easy setup process! LUCY is Faaaaaaar Out man. She went over my policy as I was making comparisons of the shortcomings of ENDURANCE. I don't perceive I'll have any issues because so many things weren't covered by ENDURANCE, and this agency was upfront so there are no surprises. They're not expensive so haggling wasn't necessary. They also give you an incentive to join them.

18 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

YOU'RE TOP OF THE LINE...

I am long-time driver, with a credible experience with auto warranty programs. I have a 0 (zero) driving incident record in 13 years. Of all the warranty programs I've seen, this one is best. It's TOP OF THE LINE,
at least to me. Your program is very affordable, accomodative, and comprehensive, The plan is not cheap, but it represents a high quality program of coverage, with impressive, manageable terms.Your admin processors and agents were thorough, efficient, patient, knowlegable, and friendly. Your Customer Service persons were simply outstandingly helpful. At this point, your service rates a very high recommendation. That's here on the admin end. I feel confident that your service on the operational end will be equally impressive, should it ever become necessary.

18 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 1 em 5 estrelas

Legalize Scammers

If I were you, I would not trust this company. I just called because I bought extended warranty and I canceled it within the first 30 days and they told me it could take six months before I get a refund because they can do what they want to do with my money and they can pay me when they want to pay me and they can offer me another plan if I want, but basically they can refund me when they want to. do not trust these people. I am so tired of businesses getting away with scamming consumers. I’m freaking sick and tired of it.

18 de abril de 2024
Opinião espontânea
logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. DriveSmart is an administrator of vehicle service contracts, not a seller. This means we generally only handle claims, not sales or cancellation. We apologize for any inconvenience, and we’ve forwarded your review to the selling company located in your policy handbook to follow up with you with a solution.

Classificada 5 em 5 estrelas

These guys were great on the phone and…

These guys were great on the phone and to be able to help me with my payment very highly recommend everyone to
be able to just to talk with these people thank you so much even made my day turn into a very good day

15 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 1 em 5 estrelas

Misrepresentation

Hi company, I just joined this company and had questions about my policy booklet why they both didn’t come at the same time and I talked to the customer representative and she got smart with me and she said I don’t know I don’t work for the post office but what very rude thing to say, but I was being polite and I talked to another lady who told me she would have a supervisor call me and have an apology for me and never did so. She lied to me, then the next day I called again and talked to another customer service representative and he asked me what the problem was. I told him politely it was none of his business because I didn’t want to go through this again and explain what was wrong and he just hung up on me. What kind of business does this? They do this to another lady and she was going, another guy representative call me never what kind of business is this? You tell me if you can trust this, but I don’t and I wanna cancel my policy, but they won’t get me in touch with someone who will do it so I just cancel out my credit cards payment to solve the issue that way , publish seriously

11 de abril de 2024
Opinião espontânea
logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. DriveSmart is an administrator of vehicle service contracts, not a seller. This means we generally only handle claims, not sales or cancellation. We apologize for any inconvenience, and we’ve forwarded your review to the selling company located in your policy handbook to follow up with you with a solution.

Classificada 5 em 5 estrelas

I had a bad experience with another…

I had a bad experience with another customer representative and was convinced to end my policy, but with great concern and consideration, Ms. Lucy showed great customer service, skills and awesome communication. Because of her I remained a customer!!! There should be a Ms. Lucy on every phone call. Thank you so much for a great experience.

11 de abril de 2024
Opinião espontânea
logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

My Experience with Drive Smart

Today I spoke to Valerie was my representative today. She was very friendly and helped me set up my paper work. She explained where to sign and helped me get started. I enjoyed speaking with her. And wanted to thank her for all the help.

11 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

I called to cancel today and they didn't have a problem with my reimbursement i was just really confused because I was shopping for car insurance and that's what I thought I was getting

I didn't have any problem getting reimbursed for the initial cost of looking over the information.

8 de abril de 2024
Opinião espontânea
logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. DriveSmart is an administrator of vehicle service contracts, not a seller. This means we generally only handle claims, not sales or cancellation. We apologize for any inconvenience, and we’ve forwarded your review to the selling company located in your policy handbook to follow up with you with a solution.

Classificada 5 em 5 estrelas

Lucy was absolutely wonderful

Lucy was absolutely wonderful! She made you feel like you were family and had your best interests at heart. The whole experience was painless. I would recommend this company to anyone. Thank you so much 💓

8 de abril de 2024
Opinião espontânea
logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

Called to cancel my vehicle I didn't…

Called to cancel my vehicle I didn't have anymore I end up getting coverage on both my cars I do have my experience was awesome thank you

9 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

I love Lucy

I love Lucy. She took her time to explain everything and answered all my questions honestly. I haven’t used the device yet but I hope everything goes smooth.

8 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

Just simply amazing !!!!

Just simply amazing !!!!! Everything was smooth and easy I’m grateful for such an amazing company that helped me !!

5 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

Classificada 5 em 5 estrelas

Ashley and Alex were great

Alex and Ashley explained how the policy worked and what was going to happen very well and that’s not very common from places calling for this.

4 de abril de 2024
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logótipo da DriveSmart Warranty

Resposta da DriveSmart Warranty

Thank you for your kind words. We appreciate your feedback!

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