logótipo da DR Mobility Ltd
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DR Mobility Ltd Opiniões 

1
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TrustScore: 3 em 5

3,2

Loja de móveis
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Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

DR Mobility Ltd is a UK-based provider of mobility furniture and home comfort solutions, specialising in electric beds, riser recliner chairs, and recliner sofas designed to support everyday living. We focus on delivering a simple, reliable, and supportive customer experience from initial enquiry through to delivery and aftercare. Our aim is to ensure customers feel confident and well looked after at every stage. Our furniture is handcrafted in the UK, with a range of bespoke and made-to-measure options to suit individual needs. We prioritise comfort, quality, and practicality in everything we offer. We provide nationwide coverage, with free delivery and professional set-up included on all orders. All motorised products come with a free 5-year warranty, offering additional peace of mind. To make the process as easy as possible, we also offer free home trials, removal of old furniture, and fast-track services for customers who need a quicker solution. Part-exchange options are also available. At DR Mobility, we are committed to clear communication, dependable service, and delivering high-quality products that customers can trust.

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3,2

Aceitável

TrustScore: 3 em 5

1 opinião

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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3,2

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1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

Look at Mobility Furniture Company…

Look at Mobility Furniture Company reviews before ordering
This company has taken over the order book from Loki Enterprises Trading as Mobility Furniture Company. Have a look at those reviews on here to see the current situation of scores of customers waiting on refunds. I have rung them twice now to be told they don't yet have access to a customer database. As of today they say my refund of £4414 has been 'actioned ' and should be with me in 7-10 days. I will update if it arrives.
UPDATE I have now been told they won’t refund me after all!? As I have it in writing I will be taking legal action to recover what is due to me.
UPDATE I have shared this review again as the last Trustpilot account was shut down after they changed their email address.

25 de outubro de 2025
Opinião espontânea
logótipo da DR Mobility Ltd

Resposta da DR Mobility Ltd

Hi Susan,
We are very sorry to hear how frustrated and disappointed you are with this situation, and we completely understand why you are concerned, particularly given the amount of money involved.
We would like to clarify that DR Mobility took over the outstanding customer order book from Loki Enterprises in an effort to help customers whose orders had not been completed. However, payments previously made by customers to Loki Enterprises were paid directly into Loki Enterprises’ bank account and those funds were not transferred to, or received by, DR Mobility.
In relation to your order, the £4,414 payment was made to Loki Enterprises and was not received by DR Mobility. We have nevertheless been trying to find a practical way to assist and have offered to honour the outstanding order by supplying and delivering the goods.
We are sorry if any previous communication regarding a refund caused confusion. We certainly do not want any customer to feel that they have been misled, and we would be happy to discuss the circumstances of your order with you directly.
We appreciate that this is an extremely frustrating situation and are sorry that you have been affected. Our team remains available to work with you to see how we can best assist.
DR Mobility Ltd

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