DS Medical Opiniões 

912
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Product ordered at 3.45pm on a Friday on 1-2 working day tracked delivery. Expected it to arrive Monday/Tuesday but arrived by 10am on Saturday morning with excellent tracking information provided. Wi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My 4sure glucose monitor died , having just ordered the testing strips for this monitor I was finding it hard to find a replacement. Amazon had every monitor but not this brand ( I couldn’t find one)... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered from DS Medical because they sell handwarmers that are manufactured in the UK. I bought 2 handwarmers and 2 of the longer packs for the body, in preparation for winter, as I have reynaud's d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My package was accidentally delivered by Royal Mail to the wrong address and I was unable to recover it. I sent an email to DS Medical in the evening explaining the situation and received an understan... Ver mais

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Informações sobre a empresa

  1. Posto de primeiros socorros
  2. Fornecedor de artigos hospitalares

Informação fornecida por diversas fontes externas

At DS Medical we believe in excellence in pre-hospital and primary care. Founded by ambulance personnel, we became distributors of medical and first aid supplies to the pre-hospital care market. DS Medical stock medical supplies for all stages of medical services, from first aid and first response equipment, training & education to diagnostics, patient handling and treatment as well as personal equipment and clothing. We always aim to offer our customers the best possible quality of service and welcome any feedback you may have for us.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

912 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(912)

23 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

You may pay more for postage than the item itself

Postage is extortionate, £5.45 for a very small box of thermometer probe covers - the flat covers, not the dome type. These weight next to nothing and packaging is minimal. It's possible a £5 weighs as much as the item!

To make it worse, if you choose PayPal, you don't see the postage until after you agree the sale - you do have a chance to cancel the order later once postage is bolted on, which is a positive. I realise that this is down to PayPal, however, the site could mitigate against this by having reasonable postage costs.

Seeing a 5% off banner pop up after I'd been made aware of the postage cost, I figured "I could do with the discount"; all they needed was an email address. However, there are hidden requirement - not shown on the banner - and so I was unable to use the code they provided. It appeared that my £10.07 sale (including postage`) was not enough for them to care

All in all, quite the disappointment.

I did highlight my experience to DS Medical and they responded very quickly. They have amended the popup to show the minimum purchase requirement, which is a good start. I don't think they will attempt to change their postage costs or options though, which is a shame.

So two stars awarded, but only because their support team responded quickly, the actual sales experience for small, light inexpensive items is terrible.

Edit after DS Medical response:
Thank you for replying.
If Royal Mail are charging you £5.45 to send out these items I would recommend introducing another option for low value sales. I note the delivery is Signed For. I would gladly not have the inconvenience of signing for a package of such low value.

I did look for other venders but could not find any at this time.

I read the other reviews and appreciate that when an order is of a higher value, your postage charge is not an issue, but surely you can see that for a low value sale, the postage isn’t really representing good value.

2 de fevereiro de 2023
Opinião espontânea
logótipo da DS Medical

Resposta da DS Medical

Thank you for your review. We refer you back to our email.

We are not charged by Royal Mail or DPD by weight of parcel, it is a standard rate per parcel, hence the price, which is charged at cost. Any orders over £75 (NET) get Free Delivery

As for Paypal, you went through the Paypal Express Checkout; this pre-authorises payment prior taking you back to our website / shopping cart where shipping costs are clearly visible once a postcode is entered.

If you felt this was unreasonable, you could have cancelled your order at anytime within the process. You still have the right to cancel you order.

Classificada 4 em 5 estrelas

Easy ordering prompt delivery

Good price on tactical dressing and a few other things. Up to date stock with prompt delivery. Will use this supplier again.

13 de janeiro de 2023
logótipo da DS Medical

Resposta da DS Medical

Thank you for your kind review, look forward to your next order

Classificada 5 em 5 estrelas

This site was recommended to me after…first aid course

This site was recommended to me after undertaking a first aid day. I found the site easy to navigate. Reasonably priced kits plus the ability to purchase refill packs.
I would recommend this company for first aid what ever the level required.

5 de janeiro de 2023
logótipo da DS Medical

Resposta da DS Medical

Thank you for your fantastic review and your purchase of First Aid Kits.

Classificada 5 em 5 estrelas

Simple, quick, and reliable!

Simple, quick, and reliable service, delivering quality items inexpensively.
My first choice.

28 de dezembro de 2022
logótipo da DS Medical

Resposta da DS Medical

Thank you for your great review, glad you like our Robust Nitrile Gloves

Classificada 5 em 5 estrelas

Great service

Great service, good availability of kit and quick delivery

9 de dezembro de 2022
logótipo da DS Medical

Resposta da DS Medical

Thank you for the 5* review, glad we could help

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service, very fast delivery. Awsome selection of equipment at great prices.

29 de novembro de 2022
logótipo da DS Medical

Resposta da DS Medical

Great we could get you the kit you needed, enjoy your free Stealth Stethoscope with your FREC kits

Classificada 2 em 5 estrelas

parcel can not arrive 4 days

parcel can not arrive 4 days, choose other shipping options...

3 de dezembro de 2022
logótipo da DS Medical

Resposta da DS Medical

Thank you for your review, your order was received on the 02 Dec 22 at 12:37 and dispatched on 02 Dec 2022 at 3:53pm. We use DPD and they usually deliver on 1-2 WORKING DAYS later and since the order was ordered and dispatched on a Friday the earliest you would get this is Monday 5th. Since leaving your review on the 7 December, you are aware that there was a failed attempt to deliver on the 6th at 12:37 and a calling card was left. you were also notified by DPD via SMS, which you confirmed to leave in a safe place for delivery on the 8th.

Classificada 5 em 5 estrelas

Purchase of medical products

Clear communication through the purchase process.
All the items i needed were in stock.
I was able to collect my order within literally 1 minute of arrival.

2 de dezembro de 2022
logótipo da DS Medical

Resposta da DS Medical

Thank you for your 5* review and your order, we strive to ensure we have the products available at all times

Classificada 3 em 5 estrelas

When I receive my item I’ll update my…

When I receive my item I’ll update my review, it’s likely not your fault, but I’m sat here without my item so I can’t review accurately!

6 de dezembro de 2022
logótipo da DS Medical

Resposta da DS Medical

Thank you for your review, parcel left us on the 28/11/22 via Royal Mail tracking, once this leaves us we do not check that its been delivered, as its expected that it has. It is only when we are contacted by the customer that we would investigate this, if you could contact us on info@dsmedical.co.uk and we will resolve this for you.

Classificada 5 em 5 estrelas

Fast clear ordering

Fast clear ordering. Proper couriers. Fast safe delivery. Proper company.

1 de dezembro de 2022
logótipo da DS Medical

Resposta da DS Medical

Great to hear, and thank you for your review and order

Classificada 5 em 5 estrelas

Blood Glucose Monitor

I ordered a blood glucose monitor which I am really pleased with. The site was very easy to navigate, they offered different options and plenty of useful information on how to best use the product I was purchasing. The item was well priced, but the delivery costs pushed it up as I only needed the one item. ( Had I needed more items over a certain spend, the delivery would have been included).
Overall I am very pleased and will definitely be making purchasing again in the future and would recommend this company.

5 de novembro de 2022
logótipo da DS Medical

Resposta da DS Medical

Thank you for your feedback and recommendation, we are pleased that you are satisfied with the product and service.

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