Washloo Opiniões 

484
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent Customer Service Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out whe... Ver mais

Classificada 5 em 5 estrelas

Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... Ver mais

Classificada 5 em 5 estrelas

The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days. We had an annoying and persist... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This company is so helpful, after a number of phone calls about their Smart Loos, nothing was too much trouble. A Family run business and a big shout out to Oliver, also his mum as had to change deliv... Ver mais

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4,8

Excelente

TrustScore: 5 em 5

484 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(484)

68 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Complicated to fit

Complicated to fit. We ended up having to buy a new toilet because the washloo seat requires a flat surface, but our toilet had a slightly curved edge.
Washing is good, but drying takes a long time.

11 de maio de 2026
logótipo da Washloo

Resposta da Washloo

Thank you for updating your review, Gill.

We’re pleased to hear that you found the washing function effective.

We would like to clarify that the installation issue was not related to the Washloo itself, but to the compatibility of your existing toilet. In your email to us in June, you advised that the side control panel would not fit within the available space in your bathroom. Following installation, you have now stated that your toilet’s curved edge prevented the Washloo from sitting correctly.

The Washloo is designed to be fitted to a flat toilet seating surface, as shown throughout our product images, measurements and installation video. These resources are provided to help customers assess compatibility before ordering, and our team is always happy to assist with any suitability questions prior to purchase.

Had we been contacted before installation, we would have been happy to discuss alternative options, including models with a remote control or to advise on compatibility with your existing toilet.

We appreciate your feedback regarding the drying function. The dryer is designed to provide gentle warm-air drying, which naturally takes longer than the washing cycle itself, and many users choose to use a small amount of toilet paper for quicker drying if preferred.

Thank you again for your feedback and for choosing Washloo.

Classificada 5 em 5 estrelas

We were looking on line for bidet…

We were looking on line for bidet toilets, with lots of companies it can be daunting. We found the Washloo website gave far more detail than most about trap specifications and water pressure requirements etc. Having narrowed it down we got in touch, the advice and the customer services provided were excellent. Although we had wanted a complete toilet it wasn't easily possible so we went for the seats. They are great quality. I don't know how we ever put up with not having them. With one toilet yet to convert we will make the necessary changes and have a complete toilet fitted. If we have to use a normal loo it just seems awful, you are nowhere near as clean and fresh

12 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

looked at loads of different companies…

looked at loads of different companies to get my smart loo from and i mean loads . After getting it down to to companies, and speaking to Washloo on the phone to ask a few question i had . I decided to go with them and i am glad i did . They have been super helpful on the phone , and delivery was very very quick. one of the Main reasons i went with them is Because they have ISO 9001 quality standard . As i was an Engineer yrs ago i know what it takes to get this Quality Awarded . I am just about to fit toilet , the Quality seems excellent .

20 de abril de 2026
Classificada 5 em 5 estrelas

Washloo provided some excellent pre…

Washloo provided some excellent pre purchase advice on the fit of the unit onto an existing toilet which proved accurate. Delivery was prompt and the fitting was relatively easy except for getting an up to regulation electrical supply into the bathroom. I'm leaving this to an electrian to deal with, hopefully very soon.

18 de abril de 2026
Classificada 5 em 5 estrelas

A good addition to a new bathroom

Delivered when we needed it, Bathroom fitters fitted it with no problems - does what it says it does. only minor thought frier a bit hot and does not fully dry - needs more air volume.

26 de janeiro de 2026
Classificada 5 em 5 estrelas

Well deserved five star product and customer service

I bought a toilet bidet from a different company, installed it and used it. The primary function of these "devices" is to clean after defecation and leave you refreshed without the need for toilet paper. That one was a disaster and never done what it was supposed to do. After chatting with Karen at Washloo, I bought a Washloo Ultra DR and have been using it now for two months and what a difference! it is efficient fuss-free, reliable and very easy to use. The customer service I received from Washloo via Karen was second to none to the extent that they have adjusted the product specs according to my request and in keeping with the water pressure at home. I highly recommend the product and the company

20 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

Excellent Customer Service

Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out when being cleaned. I spoke to Oliver who confirmed that the unit could still be used normally as the cover was mainly for aesthetic purposes; he added that they would post a replacement and I would only need to pay the postage. One hour later he advised that it was posted pm Friday and it arrived via Royal Mail at 16.00 today - Sunday. it was sent by Karen who kindly included a replacement cover for the dryer function which is still ok anyway. Washloo are a customer-friendly, quality company. Thank you Oliver and Karen

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fab item

Great knowledge of the product when speaking to the customer service team, fast safe delivery and a fab item.

5 de março de 2026
Classificada 5 em 5 estrelas

Such a great toilet and company

Such a great toilet and company, someone answered my questions through the online chat and helped me to choose the toilet I wanted - arrived quickly and smoothly. Looks wonderful in my new bathroom and saves toilet paper!

21 de fevereiro de 2026

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