tterly useless company. Used to be a customer for online supplies, but they have removed all online stores and now concentrate on a ridiculous snowflake website that does absolutely nothing! Probably... Ver mais
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Leia as opiniões dos outros
Overall I was very pleased with the order process and quality of the end product from DS Smith ePack. The only reason that I have not given 5 stars is that I felt there could have been more attention... Ver mais
Really helpful staff at DS Smith guided me to the best product for my needs. The price was fabulous, the delivery was quick and problem-free. The product is a good-looking, robust box that has protect... Ver mais
Took 5 days to deliver what they promised in 2. Boxes were useless at that point. Also, deliveries for clothing boxes came separate (bars on one day, cartons 3 days later. Then said they would acc... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
DS Smith ePack is the one stop shop for your e-commerce packaging. Our product range covers specially designed corrugated e-commerce boxes, leveraging DS Smith’s vast packaging expertise, as well as a carefully selected range of supplementary products - everything you need to pack your goods efficiently and create an impressive unboxing experience.
Informações de contacto
Euston Road 350, NW1 3AX, London, Reino Unido
- 01908 088888
- shop@dssmith.com
- dssmithepack.co.uk
2,3
Mau
238 opiniões
Não respondeu a opiniões negativas
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Terrible experience
Terrible experience - wrongly sized product - customer service never got back to me as promised. DO NOT USE
3 de dezembro de 2018
Opinião espontânea
Resposta da DS Smith ePack
Dear customer,
we are very sorry that it took us a bit to research where the size difference was coming from. Our customer service has reached out to you for a resolution. Please contact us directly, so we can help you with the return.
Kind regards,
DS Smith ePack
Good quality boxes
Good quality boxes, fast delivery, will definitely use again
29 de novembro de 2018
Opinião espontânea
States next day took over a week to…
States next day took over a week to arrive. Not greatly wrapped.
28 de novembro de 2018
Opinião espontânea
Resposta da DS Smith ePack
Dear Martin,
thank you for sharing with us. We are very sorry for the poor experience you had with our delivery provider. We did immediately follow up on the issue and are putting a process into place to prevent this from reoccurring.
Our customer support team will reach out to you.
Kind regards,
DS Smith ePack
Best price and great delivery early
25 de novembro de 2018
Opinião espontânea
Ordered boxes and dhl ukmail kept…
Ordered boxes and dhl ukmail kept delaying delivery. Very poor courrier service
22 de novembro de 2018
Opinião espontânea
Resposta da DS Smith ePack
Dear Cecile,
we are very sorry for your bad experience with our delivery provider.
Your feedback is important to us and we will be working closely with our courier to prevent a repetition of this failure. With the increased demand in the holiday season, deliveries can, unfortunately, be delayed at times.
Kind regards,
DS Smith ePack
Trying hard to think of something negative to say...and failed
Really helpful staff at DS Smith guided me to the best product for my needs. The price was fabulous, the delivery was quick and problem-free. The product is a good-looking, robust box that has protected china in the postal system (!) and the customers love it. My only suggestion is that you do practise constructing the boxes a few times because the side-locking flaps need a bit of attention to get the box looking ideal. Recommended!
22 de novembro de 2018
Opinião espontânea
Excellent customer services
Excellent customer services - I was not sure about the size of my box and the lady was so helpful. My boxes was delivered the next day which I was not expecting and was such good quality. I will definitely be ordering more boxes from you and I highly recommend this company.
13 de novembro de 2018
Opinião espontânea
Good quality boxes and speedy delivery.
13 de novembro de 2018
Opinião espontânea
Great service from start to finish
Great service from start to finish
I will be using you guys again!
8 de novembro de 2018
Opinião espontânea
Very efficient
8 de novembro de 2018
Opinião espontânea
Quick and efficient service
Quick and efficient service. Easy to use website.
8 de novembro de 2018
Opinião espontânea
The only reason for 3 stars
The only reason for 3 stars, is the look of the product compared to the look on the website, super speedy ordering and delivery, but white boxes were more grey than white.
6 de novembro de 2018
Opinião espontânea
Resposta da DS Smith ePack
Dear Jennine,
thank you for your review. Our cardboard boxes are made from recycled paper, therefore, the colour shade is off-white. To avoid any confusion in the future we have added this information to our website.
Kind regards,
DS Smith ePack
1sr class service
1sr class service, ordered after 3pm and with me the next day. Would definitely recommend and use again.
6 de novembro de 2018
Opinião espontânea
Great product and service will use again
6 de novembro de 2018
Opinião espontânea
always helpful and efficient
always helpful and efficient. well protected
6 de novembro de 2018
Opinião espontânea
Excellent product arrived on time
6 de novembro de 2018
Opinião espontânea
Excellent service and products
5 de novembro de 2018
Opinião espontânea
Excellent value
Excellent value , service and product would definitely use this company again and recommend to anyone moving .
2 de novembro de 2018
Opinião espontânea
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