tterly useless company. Used to be a customer for online supplies, but they have removed all online stores and now concentrate on a ridiculous snowflake website that does absolutely nothing! Probably... Ver mais
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Overall I was very pleased with the order process and quality of the end product from DS Smith ePack. The only reason that I have not given 5 stars is that I felt there could have been more attention... Ver mais
Really helpful staff at DS Smith guided me to the best product for my needs. The price was fabulous, the delivery was quick and problem-free. The product is a good-looking, robust box that has protect... Ver mais
Took 5 days to deliver what they promised in 2. Boxes were useless at that point. Also, deliveries for clothing boxes came separate (bars on one day, cartons 3 days later. Then said they would acc... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
DS Smith ePack is the one stop shop for your e-commerce packaging. Our product range covers specially designed corrugated e-commerce boxes, leveraging DS Smith’s vast packaging expertise, as well as a carefully selected range of supplementary products - everything you need to pack your goods efficiently and create an impressive unboxing experience.
Informações de contacto
Euston Road 350, NW1 3AX, London, Reino Unido
- 01908 088888
- shop@dssmith.com
- dssmithepack.co.uk
2,3
Mau
238 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Overall pretty good
Great service good communication great product..super fast shipping too
Shipping surcharge to my location in central Scotland is the only negative.
22 de janeiro de 2019
Opinião espontânea
good value for money
good value for money, good quality boxes.
21 de janeiro de 2019
Opinião espontânea
Excellent service
Excellent service. Will definitely use again
17 de janeiro de 2019
Opinião espontânea
Not delivered on promised day
16 de janeiro de 2019
Opinião espontânea
Resposta da DS Smith ePack
Dear customer,
we are very sorry for your unfortunate experience with the delivery service. Thank you for your feedback. Please be assured that we are following up with our provider to determine what went wrong and avoid in the future.
Kind regards,
DS Smith ePack
good fast service
good fast service, good quality boxes, was better than expected.
15 de janeiro de 2019
Opinião espontânea
Good products, safe delivery - but late
Boxes / bubble wrap arrived well packaged and in a good condition. Products themselves appear to be good quality as well, would of been 4 stars but the items were dispatched a day late without explanation, despite ordering them well before the cut off.
9 de janeiro de 2019
Opinião espontânea
Resposta da DS Smith ePack
Dear customer,
we are very sorry for your poor experience with our delivery time. Thank you for your feedback, it is very valuable to optimise our processes. We will be looking into the reason for the issue to avoid such in the future.
Kind regards,
DS Smith ePack
Good multi-purpose boxes which have…
Good multi-purpose boxes which have dual sizes.
Next day delivery at busy pre-Christmas time.
19 de dezembro de 2018
Opinião espontânea
Excellent response to our product…
Excellent response to our product enquiry
17 de dezembro de 2018
Opinião espontânea
Fast Delivery, Excellent Quality, Competitive Prices
Fast delivery - important when you need shipping boxes quickly. Excellent quality - important when you items need protection from damage in transit. Competitive prices - important as it's hard work earning money so you want value when you spend it!
16 de dezembro de 2018
Opinião espontânea
Will definitely order again
Quick delivery and great boxes. Wish it came in white😊
12 de dezembro de 2018
Opinião espontânea
Poor service
I ordered some boxes for next day delivery. They didn’t come so the day after they were supposed to arrive I called and was told they weren’t in stock. No one had even tried to contact me, which seemed very poor, especially as I had specifically paid the extra for next day delivery.
12 de dezembro de 2018
Opinião espontânea
Resposta da DS Smith ePack
Dear customer,
we are sorry that the boxes you ordered have run out of stock due to an unforeseen peak in demand. In these cases, we are proactively reaching out to our customers to inform them and find a solution. Your order has been missed and we want to apologize for that.
Thank you for your feedback, it helps us to improve the service that we offer to our customers.
Kind regards,
DS Smith ePack
Paid for next day delivery
Paid for next day delivery, but only half of my order was dispatched. I was informed telephonically that my delivery charge would be refunded. When I enquired 2 months later to find out why this was not done, I was told it was too late and they would not refund. Very disappointed!
11 de dezembro de 2018
Opinião espontânea
Resposta da DS Smith ePack
Dear customer,
we are very sorry for your bad experience. The delivery charge has been refunded. It was a misunderstanding on our side. We have adjusted our refund policies accordingly, to ensure that this will not happen again.
Kind regards,
DS Smith ePack
Highly recomended
Order received quickly, good quality products, easy ordering.
Highly recommended.
10 de dezembro de 2018
Opinião espontânea
Great service
Great service, boxes arrived next day, perfect for items that i sell !
Thank you
Mick
8 de dezembro de 2018
Opinião espontânea
Speedy service.
5 de dezembro de 2018
Opinião espontânea
Good service
5 de dezembro de 2018
Opinião espontânea
Delivered on time and with a smile
Delivered on time and with a smile. The product was exactly what I wanted. I would recommend this company.
4 de dezembro de 2018
Opinião espontânea
Good quality and prompt service
3 de dezembro de 2018
Opinião espontânea
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