Dugimago Opiniões 18

Resposta da Dugimago

Há 3 dias

Hello Scott, thank you for your review, we are sorry for the experience that you had, we always give our best to offer quality instruments in a fair value. We understand your frustration on our refusal to offer you handpan accessories for free and for our refusal on your offer to advise our instruments to your neighbors after the refund was issued, but we do want to work with players that are happy with our work and that are genuinly looking for a good instrument. We offer free retunings and repairs on our instruments and specially in cases when the instrument is recently recieved and is not in accordance to the customer taste, even if its a custom order. A discoloration issue can be solved with a refurbishing and polishing of the instrument and a tuning or stability issue can be fixed with a retuning work and rebalancing of the tonefields. So the issues you found on your instrument were fixable for free. But we understood that your priority was a refund and given the case presented to us during the order request we came to the conclusion the instrument was not a priority. Luckily the instrument was refurbished and the Ding tonefield restructured to increase its stability further and the sound of the instrument was very very good and is now with a happy new owner who chose this specific instrument among other instruments that we had available.

We hope your doing well and sincerily hope that the situation presented to us has improved. Best regards, Duarte

Resposta da Dugimago

8/08/2025

Wow, thank you so much for your kind words! 🥹🛸
It truly means the world to us to hear that you’re enjoying your instruments and appreciating the care we put into them. We’re so grateful for your trust and support!

Resposta da Dugimago

16/03/2025

Agradecemos o teu feedback e ficamos muito felizes em saber que o handpan chegou em perfeitas condições e correspondeu às tuas expectativas. É sempre um prazer proporcionar produtos de qualidade e uma experiência positiva. Obrigado pela tua recomendação!

Resposta da Dugimago

16/03/2025

Thank you for your kind words! We're delighted to hear that you're enjoying your Viva handpan and that it met your expectations in both sound and craftsmanship. It’s wonderful that your first handpan experience has been so positive! We truly appreciate your patience during the production process. Wishing you many beautiful musical moments ahead!

Resposta da Dugimago

16/03/2025

We're thrilled to hear that you love your custom instrument and that it exceeded your expectations. it’s wonderful to know that the communication was smooth and helpful. Wishing you joy and inspiration with your handpan!

Resposta da Dugimago

16/03/2025

Thank you so much, Niklas! It’s wonderful to know that the sound quality and your overall experience were so positive. We’re also glad that the consultation helped you find the perfect scale! Wishing you many beautiful and inspiring musical moments ahead

Resposta da Dugimago

16/03/2025

Muito obrigado pelo teu feedback! Ficamos muito felizes em saber que tiveste uma experiência única e que apreciaste tanto o nosso atendimento como a qualidade dos instrumentos. O nosso compromisso é sempre oferecer o melhor, e é um prazer ver isso refletido na tua satisfação. Que desfrutes ao máximo do teu instrumento!

Resposta da Dugimago

16/03/2025

Thank you so much for your kind words! We're thrilled to hear that you had such a smooth experience, from the delivery to the easy communication. It’s wonderful to know that you love your handpan and that Vida was the perfect choice for you!

Resposta da Dugimago

16/03/2025

Thank you so much for your wonderful feedback! We're absolutely delighted to hear that your handpan brings you so much happiness. Knowing that you appreciate the craftsmanship, tuning, and service means the world to us

Resposta da Dugimago

16/03/2025

Thank you so much for your fantastic feedback! It truly means a lot to hear such praise from an experienced player. We’re delighted that you had a great experience with our communication, service, and timely delivery—and most importantly, that you love your instrument. Big thanks from the Dugimago team!

Resposta da Dugimago

16/03/2025

Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with both our instruments and our support. Wishing you many wonderful musical moments!

Resposta da Dugimago

29/01/2024

Thank you so much for your incredibly kind words! We're delighted to hear that you appreciate the craftsmanship and quality of our work. Crafting each piece with love and dedication is at the heart of what we do. Your positive feedback motivates us to continue creating with passion. We truly value your support and are thrilled to have made something special for you!

Resposta da Dugimago

15/01/2024

Thank you so much Carolin! We are very happy that you are enjoying your instrument