DX Collectables Opiniões 

198
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great deals and rewards program! Would still love to see the VIP discounts for preorders though, they were fantastic! Release dates on figures are a little slow from actual release but I also unde... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As always, preordered figures, no matter where you get them from, are rarely on time. However once they were received I got them the next day of shipping which I definitely was not expecting as using... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I'd had an excellent experience with them, until they've just now closed up shop and disappeared with $300 worth of outstanding orders I'd paid for. Their website and social media have all been del... Ver mais

Classificada 5 em 5 estrelas

DX Collectables is awesome and with there frequent sales they are my go to for all collectables. Shipping is fast and safe and customer service is prompt and helpful. I recommend you guys to all my f... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos colecionáveis
  2. também em
  3. Loja de cartas coleccionáveis
  4. Loja de figurinos
  5. Loja de hobbies
  6. Loja de jogos
  7. Loja de jogos de vídeo

Escrito pela empresa

DX Collectables is a retailer of pop culture Figures, Statues, Board Games, Trading Card Games and Video Games. We're partnered with Australia and New Zealand's largest suppliers of pop culture collectables and games, allowing us to provide collectors with the highest quality and most sought-after items for their collections. We're lovers of all things fantasy and sci-fi which means we're also big collectors ourselves!


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

198 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(198)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Website is easy to use

Website is easy to use, flexible payment options. Customer service is great! Highly recommend

27 de novembro de 2023
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Resposta da DX Collectables

Hi there, thanks for the positive review!

Classificada 5 em 5 estrelas

Great service

Great service. Prices are reasonable compared with other competitors in the market.

27 de novembro de 2023
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Resposta da DX Collectables

Hi there, thanks for taking the time to write a positive review.

Classificada 5 em 5 estrelas

Leon Kennedy fig

My package was delivered with care and had no damage.
Love the product! Happy to have Leon home :)

27 de novembro de 2023
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Resposta da DX Collectables

Hi Mel, thanks for the positive review!

Classificada 5 em 5 estrelas

Great Service

I Trust This Company Quite Well

6 de novembro de 2023
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Resposta da DX Collectables

Hi Jessica, thanks for taking the time to write a review!

Classificada 1 em 5 estrelas

Didn’t cancel when asked

I asked for a cancellation before the items went out in post. They didn’t cancel they made me request again, after knowingly asking me if I still wanted to cancel the evening before shipping. It was too late. Although I had the majority of my money refunded they still charged me for the post. Which NEVER should have occurred. That was on them. They should have fully refunded. I didn’t beat around the bush in my request. I will never make another order again, and if I could give zero stars I would. I am not usually a “Karen” but this was not ok.

:reply

You can try and say what you want but you know I asked for a cancellation before the post went out. And for some reason you still felt the need to ask if I wanted a cancellation the night before shipping…knowing I’d get the charge. That’s on you not me. Not good business sense if you ask me. And I would not make my potential clientele pay it if the shoe were in the other foot. Because if the shoe were in the other foot I’d have cancelled the darn order when asked instead of asking if the person was sure. Good lord. Yes…I was sure.

4 de novembro de 2023
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Resposta da DX Collectables

Hi Michelle, I'm sorry you're not happy with the outcome. Your order was dispatched before we saw your email requesting to cancel and we immediately requested a return to sender. Fortunately, Australia Post was able to get it back to us and we were able to fully refund your order, including shipping minus the return to sender fee. Unfortunately, in this example, we're not able to provide a free return as we responded to your email within 1 business day. Apologies again for the disappointing outcome.

Classificada 5 em 5 estrelas

Great deals and rewards program!

Great deals and rewards program!
Would still love to see the VIP discounts for preorders though, they were fantastic!
Release dates on figures are a little slow from actual release but I also understand that collectable stores also get later batches to bring the prices down. But with the amazing deals I don't mind waiting.
All of my experiences have been great and I'm glad I've shopped with DX Collectables from the beginning.
Hopefully awesome VIP discounts on preorders with the upcoming Black Friday and Cyber Monday 😁

2 de novembro de 2023
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Resposta da DX Collectables

Hi Jess, thank you for the really wonderful review! Your patience is much appreciated.

Classificada 3 em 5 estrelas

Service was alright

Service was alright. Could've been faster.

8 de novembro de 2023
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Resposta da DX Collectables

Hi there, thanks for your honest feedback. I can see it's taken a week for your order to be delivered to Canada. The estimate provided was 5-12 business days. Please let us know if we can assist with anything else.

Classificada 5 em 5 estrelas

5 star is their standard.

Great communication for items going for sell. They package outstanding. I’m in the USA and my packages from local vendors are smashed and DX show up great. One more reason to visit Australia. Keep up the great work and Thank You.

6 de novembro de 2023
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Resposta da DX Collectables

Hi there, thank you for the amazing review! Visit us in Australia soon!

Classificada 5 em 5 estrelas

Fast delivery

As always, preordered figures, no matter where you get them from, are rarely on time. However once they were received I got them the next day of shipping which I definitely was not expecting as using other sites that process can take weeks. Really happy with my purchase, and would definitely use again.

2 de novembro de 2023
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Resposta da DX Collectables

Hi Ashley, thanks for your awesome review! I'm happy your order was delivered safely and quickly.

Classificada 4 em 5 estrelas

Product 5 stars, delivery extremely slow

Delivery took several months to ship out with no updates despite planned release date being 31st of August, but when it did arrive it was in perfect condition with no issues

30 de outubro de 2023
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Resposta da DX Collectables

Hi there, I'm sorry for the delay in receiving your pre-order from the manufacturer. Thank you for the fair review.

Classificada 5 em 5 estrelas

Great

Great store, great service, great products, always happy.

12 de outubro de 2023
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Resposta da DX Collectables

Hi Thomas, thanks for the awesome feedback! It's much appreciated.

Classificada 5 em 5 estrelas

Amazing service as always!

Will always rave to everyone about DX collectibles, such good prices with fast shipping!

16 de outubro de 2023
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Resposta da DX Collectables

Hi David, that's an awesome review! Thank you!

Classificada 5 em 5 estrelas

Great seller

Great seller! Easy to navigate website and great prices on their figures, games and trading cards

29 de setembro de 2023
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Resposta da DX Collectables

Hi there, thanks so much for the positive review!

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