Dyson Opiniões 

My nural hair dryer pink filter cover fell apart, so I phoned and was told they would send a replacement. I received a nickel colour so I phoned and was told it was out of stock and when they come in,it would be posted. I then received another nickel colour and again I was told they would send the pink, again a nickel one.
I was then told to return my hair-dryer and I would be sent a new one once they received mine.
Received the new hair dryer but without the storage box, surely when they received my return they would realise that? So I phoned again and was told I had to buy the storage box. I lodged a complaint and was told someone would call me back, as usual no call back but an email stating they would send me a complimentary storage box.
This saga started middle of March 26 and as at 3 July 26 is still not over. Hopefully they will send the storage box.
Not once did they phone me back, maybe good old customer service with a phone call could have stopped Dyson sending me the incorrect items.
Debbie

Dyson advertises a 45-day money-back guarantee if you’re not satisfied, but my experience has been the opposite. Australia Post tracking clearly shows my return was delivered to Dyson, and anyone can verify this using the tracking number. Despite this, Dyson still cannot confirm receipt of the item and keeps saying they are “looking into it.” This is not the level of service I expected from a premium brand

So so bad! I received a hair straightener that was obviously used and damaged when I purchased it for the price of a new one. The customer service is useless and offers a “servicing” instead of replacement!

I bought the hot and cool purifying heater stopped working after 4 days sent it back I've had nothing but problems with dyson in regards to my refund of $499 they received it back on June 2nd i was informed I would be refunded in 10 days from that date then was informed today they only confirmed the return today and now I have to wait another 10 days from today absolutely appaling dyson shame on you

I recently bought a product. The delivery services were very poor - they could only send the product during office hours, lacked flexibility, and had no response when I tried to contact them. Then, the staff promised something that they actually did not do. I brought it for almost a week and still haven't received it. I am very disappointed with the delivery service (StarTrack). I never experienced such unprofessional service; to an extent, I need to put a review here.

have been a loyal Dyson customer for years and own several Dyson products. Until now, my experience with the company has always been excellent, which makes this situation particularly disappointing.

My Dyson G1 Vacuum Mop developed a fault and was sent in for repair. I have now been told that my unit was sent back to me, but I do not believe the unit I received is actually mine. There are differences that make me question whether my original machine was returned or whether it was replaced without being clearly communicated to me.

The lack of clarity and communication throughout this process has been frustrating. I have tried to understand exactly what happened to my original unit, but I have not received a clear explanation. Despite being encouraged to leave feedback at the end of support calls, the calls were disconnected before I was given the opportunity to do so.

What concerns me most is that this experience is completely at odds with the high standard of customer service and product support I have come to expect from Dyson. In the past, I would have rated Dyson 10/10 without hesitation. Unfortunately, based on this experience, I cannot say the same today.

I hope Dyson takes customer feedback seriously and reviews both its repair process and customer service experience. I would also appreciate clarification regarding whether the unit returned to me is in fact my original machine. Long-time customers notice when standards slip, and this experience has left me questioning what has changed.

I bought product on 19.4 and I still did not get either product or money.
Thay canceled order and told me that they would return money but they did not.
I never had so bad experience.
They are so bad that I can not belive.
Dont buy anything from them because they cheat.
I will have to go to court with them.

Terrible, spent $2,000 on a robot vacuum. Tried to connect to the app to get the machine working, only to get error messages stating 'we can't connect to the Dyson network'. Went online to trouble shoot, subsequent chat experiences with a AI robot on website was awful, the telephone experience was even worse. I was told I have to book a chat with an expert as the they could not help, what an absolute crock of sh%$e. A terrible experience.

I own 2 different Dyson air filters and took them in to Dyson Store & Service Centre - Moore Park Sydney. Both got their IDs changed as part of the repair. 1 worked fine, the other was fixed but just cannot be located/paired with on my app no matter how many times I tried.
As Moore Park is a trek for me and I cannot physically go often, I called the Dyson support line and knew I was connected with a Philippines based agent. Her name was Mary and even though I explained the issue more than one, she kept insisting I needed to reset the machine and ended up saying I needed this escalated to technical support. She then incompetently said they would call me within 24 hours even though it was a Friday, and assured me they do call backs on weekends...
Lo and behold in < 24h, I get an email instead with resolution suggestions. The same ones Mary had already run me through. The same ones I had attempted to do myself numerous times.

I am exhausted and burnt out. I do not have time to play phone tag or swap emails with inexperienced, untrained Filipino girls. I was extremely clear on what the issue was and what had transpired so being given the run around with phone and email tag is just ridiculous and unnecessary. I used to be an absolute diehard for Dyson products as I really appreciated their engineering ethos, and how user friendly their designs were. Even in spite of the steep price tag, I truly thought I was paying for value.

Not anymore.
I will never buy dyson products again. In this day and age there are so many alternative brands at more affordable costs that can perform the same functions.

Left this rating at 2 stars as the in-store staff were extremely friendly and helpful.

My Stic Dyson Vacuum was not working.

Contacted Customer Care. One Ms Marion discussed the issue. Audio and Video facility were used to identify the problem.

Thereafter, the required part was delivered to me in one day. Instructions to assemble were inside the Box.

All done and now working fine.

Over time I have seen Dyson after sales service is very helpful efficient and prompt. Staff is very polite and positive.

God bless Dyson and its Team.

Thanks

If i could give zero stars I would. Customer service in Australia is a scam. They make you jump through multiple hoops, including sending in of videos. They then send a link for you to make a virtual appointment. That “appointment” is generated with no meeting link. You contact them again and are sent back to the beginning of the process

I do not understand the low star reviews. Twice I've needed help with a Dyson product and both times I was given a friendly, professional service that fixed the problem quickly. I can't fault and would always buy Dyson where possible because of this!

Dyson Spot+Scrub™ Ai
Primo utilizzo e la scocca se già rigata tutta… non mi sembra molto normale dovendo stare attento a dove passa con tutti i sensori telecamere e con quello che costa

I recently purchased two Dyson Hushjet Purifiers. While the hardware is fine, the customer support experience via Messenger was honestly some of the worst I have encountered.

I reached out with a specific, technical integration issue: the Hushjet registers in Google Home as a "Fan" device type rather than an "Air Purifier." This causes a functional clash where global voice commands for ceiling fans incorrectly trigger the purifiers.

Despite providing detailed screenshots and clear explanations, the "support" I received was a week-long loop of irrelevant, canned responses:

I was told to rename the device (which does not change the metadata device type).

I was suggested to use a different mobile phone to "separate" the machines.

I was bounced between a "Robot Team" and a "Connected Team" with no actual resolution.

It is clear that the support staff either do not read the conversation history or lack the technical literacy to distinguish between a "Device Name" and a "Device Type." After days of back-and-forth, I was simply told the machine is "a purifier and fan all in one"—completely ignoring the actual technical feedback provided.

For a premium brand, the lack of a competent escalation path for technical software feedback is unacceptable. If you value smart home integration that works, be prepared for zero help from their support teams if things go wrong.

Do not waste your money thinking you’ll get a great mop attachment with this vacuum.
The Dyson Submarine Vacuum performs well as a vacuum; however, the mop attachment is extremely disappointing. It is cumbersome to fill and attach, is prone to leaking if not connected perfectly, and is impractical for cleaning larger areas. In practice, it appears to spread water across hard floors rather than effectively cleaning them.
Given the price of the product, the mop function does not meet reasonable expectations and I would not recommend spending the additional money on it. When I contacted Dyson, customer service repeatedly stated that the product works well instead of addressing the concerns raised, which was frustrating and unhelpful.
TERRIBLE CUSTOMER SERVICE.
Overall, this experience has been disappointing and has made me reconsider purchasing products from this company in the future.

Mi è stato regalato da mio marito il Dyson airwrap I.d. e sono davvero sconcertata dal pessimo prodotto che è. Non capisco come un prodotto così tanto sponsorizzato e oltretutto neanche accessibile alla maggioranza delle persone dato il costo elevato possa essere così scadente. L’ho utilizzato 4 volte in totale : partiamo dal fatto che la piega dura 10 minuti di orologio dopodiché i capelli si gonfiano dando l’effetto crespo ( cosa che viene pubblicizzata come pregio prodotto) nel mio caso mi ha spezzato i capelli rendendoli ingestibili. L’ho provato ad utilizzare in varie modalità: ho sempre curato i capelli e ho sempre avuto capelli sani e perfetti ma utilizzando poche volte questo scandente prodotto mi sono ritrovata a dover effettuare varie cure per ripristinare il mio stato precedente l’utilizzo e ancora oggi dopo circa un mese non ci sono riuscita . Premesso che utilizzo sempre un protettore del capello e che ho seguito passo passo i tutorial dell’app.
Sono davvero delusa perchè oltretutto dopo alcuni giorni di prove ci siamo recati presso il punto vendita per chiedere un cambio prodotto visto la cifra che avevamo speso e ci è stato detto che non è possibile effettuare cambi pur essendo un prodotto nuovo completo di scatola e ancora imballato, con estensione della garanzia.
Vergognatevi ! Sembra un giocattolo per bambini ! E fa pure danni !

I am extremely disappointed with the Dyson Airwrap i.d. that I recently purchased. Even though I carefully follow the instructions and styling tips, the hairstyles I create simply do not last. When I do curls, they don’t even hold for five minutes, which is very frustrating considering that long-lasting results are part of the promise.

What’s even more surprising is that my hair usually holds styles very well. Whenever I leave the hairdresser, my blowout lasts for several days without any problem. Unfortunately, this device does not deliver the results I expected.

Koop nooit een Dyson steelstofzuiger. Het zuigt niet goed het blaast. Het filter raakt snel verstopt. Dan advies omdat je net uit garantie valt. Aanschaffen van hoofdbehuizing en cycloon a 189 euro. Het contact met de medewerker is net een computer terwijlhet een persoon is. Dit verwacht ik niet voor een stofzuiger van deze prijs. Hiervoor heb ik stofzuigers gehad die jaren mee gingen.

I’ve been using the Dyson V11 for a while now, and it’s honestly one of the best home purchases I’ve made. The suction power is impressive — it easily picks up fine dust, pet hair, and larger debris in one pass. I especially love how it automatically adjusts power depending on the floor type, which makes cleaning feel effortless.

The battery life is great for a cordless vacuum. I can clean my entire apartment on one charge without rushing, and the LCD screen is surprisingly useful for tracking remaining time and maintenance alerts.

It’s lightweight, easy to maneuver, and works just as well on carpets as it does on hard floors. Emptying the dust bin is quick and hygienic, and the attachments make it super versatile for sofas, corners, and even the car.

Overall, the Dyson V11 feels powerful, smart, and thoughtfully designed. It actually makes vacuuming less of a chore — which is something I never thought I’d say about a vacuum cleaner.

Ich habe zwei Wochen auf meine Bestellung gewartet. Danach wurde mir mitgeteilt, dass die Bestellung wegen angeblich nicht bestätigter Zahlung storniert wurde, obwohl der Betrag bereits von meinem Konto abgebucht war.
Trotz mehrerer Kontakte mit dem Kundenservice und der Bestätigung, dass alles in Ordnung sei, habe ich das Produkt nicht erhalten und muss nun weitere 14 Tage auf die Rückerstattung warten. Insgesamt fast ein Monat ohne Produkt, trotz Zahlung.