Dyson Opiniões 

When Dyson products work they are great!

The bad part is the support team- their product knowledge is limited and they are mainly scripted so they can’t ACTUALLY help.

I received an empty package, but Dyson keeps treating this as if I merely believe I didn’t receive my product. I paid for an item I never received, yet both Dyson and the carrier refuse to take responsibility. Dyson claims the investigation is closed but refuses to share the carrier’s evidence with me. After multiple contacts, they still offer no refund or replacement and simply tell me to contact my bank. I’m left with neither my money nor my product. Extremely disappointing customer service. I will never buy from Dyson again.

I have owned 3 Dyson airwraps- 2 have failed in the same way before the 2 year warranty expired. One side stopped suctioning hair. The company has been good about providing me with a new one but the problem is that for such an expensive product, they really need to fix their technology knowing that they break before their warranty is up.

Also, I dropped my Corral straightener. It was working perfectly until then. I brought it into the Dyson service centre and they advised that they no longer carry the spare part (springs) so I would have to buy a new one but get 30% off. Of note, they are still selling this item without notifying people that their spare parts are being phased out. I was forced to spend $550 CAD for a new one (this is WITH the 30% off) because they don't have the spare parts. I would have preferred to spend less for a simple fix. This is predatory. I bought the machine expecting it to be long lasting and an investment.

I am extremely disappointed with both the product and the customer service I received from Dyson.

Dyson offered me a discounted hair dryer that had previously been returned within 30 days. I accepted the offer because I trusted the Dyson name and expected a premium product to be reliable. Unfortunately, after only about ONE MONTH of use, the hair dryer completely stopped working and would not turn on.

When I contacted Dyson, I explained that I had paid a significant amount of money for a product that failed after barely a month. I was told that my only option was repair.

To make matters worse, the Dyson representative specifically instructed me to drive to Best Buy in Aurora and told me they could repair it there, possibly within about 30 minutes. I live in Richmond Hill and drove approximately 40 minutes to get there, only to be told by Best Buy that they DO NOT repair it there and that it would have to be sent back to Dyson. They could not even tell me how long I would be without the hair dryer.

So now I have a very expensive Dyson product that stopped working after about a month, I wasted my time driving to another city based on incorrect information from Dyson, and I am expected to be without a hair dryer for an unknown amount of time while it is sent away for repair.

Throughout my conversations, I kept hearing, “We understand,” but no meaningful solution was offered. For a premium brand charging premium prices, I expected much better product reliability and customer service.

A product this expensive should not fail after one month, and a customer should not be sent on a 40-minute drive based on incorrect information. This experience has seriously changed my opinion of Dyson.

Objet : Réclamation concernant la commande 1704451600 – Livraison non effectuée - Filtre

Bonjour,
Je vous contacte concernant ma commande 1704451600 pour des filtres Dyson.
Depuis plus de sept jours, je reçois des avis indiquant que votre transporteur n'a pas été en mesure de livrer le colis. Or, aucune explication claire ne m'a été fournie et aucune solution concrète ne semble avoir été mise en place pour régler la situation.

J'ai également communiqué avec votre service à la clientèle et, malheureusement, mon expérience a été très décevante. Malgré mes démarches, je suis toujours sans mes filtres et sans information fiable sur la date réelle de livraison.
Je vous demande de :
Vérifier immédiatement le statut de ma commande;
M'indiquer l'emplacement exact du colis;
Confirmer les raisons pour lesquelles la livraison échoue depuis plus d'une semaine;
Organiser une livraison rapide ou procéder à une nouvelle expédition si le colis est perdu ou bloqué.

Je suis cliente Dyson depuis plusieurs années et je m'attendais à un niveau de service à la hauteur de la réputation de votre entreprise. Après plus d'une semaine d'attente et plusieurs avis de livraison infructueux, cette situation est devenue inacceptable.

J'apprécierais recevoir une réponse rapide avec une solution concrète.

Merci de votre collaboration.

Carole Nadeau
Laval, Québec

Absolutely stay away from Dyson Canada products. Their customer service is non-existent when your product fails… they recently contracted it out to Best Buy/geek squad and they no longer honour their “replacement” warranty while you wait. It is so bad that I have a sense they are about to go under …

I bought a refurbished Dyson that was promised to be "like new," having passed 70+ checks and been fully cleaned. When it arrived, it was full of hair, and I noticed right away that the cord was loose. After only a couple of uses, it stopped working completely.

I sent it in for repair and was told it wasn't repairable, so they offered to replace it with another refurbished unit, in a different color. The whole process has taken two months, and I've had to chase them constantly, over 10 calls and chats, just to get updates. They've now said a replacement will ship within a week, but I still don't know if I'll actually receive it.

When I asked to return it instead, I was told it was a final sale. I pointed out that they had promised a clean, like-new product and delivered the opposite, so the "final sale" argument isn't fair, but they offered nothing else. The customer service has been honestly horrible.

As for the product itself: it worked well at first, but the styling doesn't hold. Even with a fixing spray, the style disappears after about half an hour. Definitely not worth the money.

I can't recommend Dyson's refurbished program or their customer service to anyone.

I contacted customer service because my vacuum stopped working. They told me it was the battery, so I bought another one from them. The battery arrived and the vacuum still doesn’t work. Customer service now tells me that they will allow me to return the battery but I have to take it to Purolator and that Dyson will only refund my money 10 to 15 days after receipt of the battery. Why can a huge company like Dyson hold my money for so long? They do not care about their customers I wouldn’t buy from them!

My wife loved her Dyson during the first 24 months while it worked. Basically it is not a robust design and from what I have learned it has many failure modes.

Dyson Canada has really tanked as a company. Our dyson crapped out on us within 6 mo of purchase. That was in mid-July, the company sent us a bunk part which took another 2 weeks, then they told us to go to the nearest bestbuy and that we'd get a loaner machine. All false promises. Bestbuy told us it would take 7-10 days to fix. It has taken another 12 days to even hear back from them that they've only begun diagnostics. We've been without a vacuum cleaner for 1.5 mo + and Dyson says there's nothing they can do for us. We're now requesting immediate reimbursement. We'll see how this goes...

Dyson Canada is HORRIBLE. They use AI to disguise the accents of the agents. You may as well be speaking to a vacuum. They are useless at diagnosing issues. Impossible to understand them. The guy told me to take it to Best Buy and they would replace the V15 tank on the spot for $89. Not true. BB sent it out to Dyson who called and asked for $140. I said absolutely not. She's going to "escalate it". Dyson vacuums are not reliable. CS is worse than Amazon. Next vacuum will be another brand.

I own 5 Dyson vacuums. The two most recent, one Dyson V8 and one V15 Absolute have been very disappointing. The plastic on the body of the V8 has cracked in multiple places. This vacuum has led a well cared for life. The motor and electronics work fine but the poorly made body cracks? This is nuts! Now, just off warranty my very expensive V15 is cutting out due to a circuit board? Dyson said they’d be happy to help at my cost. What an unreliable piece of junk. Buyer beware.

Very poor customer service. Do not recommend buying their overpriced products.

I finally took the plunge and purchased my first Dyson V8 cordless vac. What a massive disappointment, especially for shelling out $500. Primary use was for the basement where we keep the kitty litter box. I started noticing tiny pieces of litter on the stairs going back upstairs and thought….is it possible that a $500 vacuum is not capable of vacuuming up small particles and keeping them securely in the receiving canister!? Seriously!? I now hold the vacuum upside down after using it because litter or tiny pieces of dirt fall out. Is there a size limit of what you vacuum? Absolutely ridiculous and a complete rip off for the money.

I have had Dyson rechargeable vacuums for years & was always pleased with them but, I bought a V11 Animal a few months ago. Luckily I got it £150 cheaper on a Black Friday deal but, it was still expensive. I never really liked it as removing the stick to empty the bin is really awkward nd why on earth they have that great big bin on it as you can only fill it half full. I have two long haired German Shepherd dogs & the airway is constantly blocked after a few minutes of use. The large bin also makes it awkward to use especially if you want to clean the car. it really isn't suitable to use if you have pets despite the name!

Purchased the Gen5outsize. There is 4 months left of the warranty. Both of the motor head screws broke off under normal use. They said they cannot do anything because of wear and tear. I was angry since I have a lot of Dyson products and never had issues. So when I tried to buy a new motor head it is out of stock and they have no idea when it will be in stock. They had no solution. Scary that an under 2 year old item they cannot get parts. Plus should have been covered under warranty. Dyson as a company is going downhill fast.

We have a Dyson vacuum. It was great for a couple years and I mean great.
BUT then the filter had run its life span. We have been waiting 7 months for a new filter. Our vacuum is collecting dust mounted to the wall. Numerous calls to Dysons customer service have not been constructive. Customer service is the company’s downfall to retaining customers. We are researching other brands.

Dyson customer service is a complete disaster they don't know what's they are talking about they are trained to say what Dyson wants them to say so embarrassing from their part.i will never buy another Dyson again they sent me a wrong main body which they knew won't fit and when I returned it I have to call 5hem for my refund which I didn't get in full they keep on telling me it's coming then to check with my bank they ripped me off $20 which is not much i never thought a big company like Dyson will ripped off people $20 now they are saying they refunded me the full amount but they don't have any proof I do have proof of an email that they refunded me only partial of my payment.
Never ever again will I buy a Dyson I bought a cheap vacuum which was on sale and it's working better than the Dyson.

Si je pouvais donner -un million 500 miles étoiles je le ferais!

Faites-vous plaisir et ne gaspiller pas votre argent durement gagné pour vous acheter une balayeuse Dyson V16 piston animal!

Quelle perte d’argent pour un produit que le nom Dyson est quasiment le Hermes des balayeuse!

C’est clairement le pire achat que j’ai fait! Ma Bissell de 50$ va mille fois mieux que cette cochonnerie là!

À éviter à tout prix!
Batterie ne dure pas
Ramasse rien même mis sur le mode boost et
Passe son temps branchée.. et la charge se perd après 10 minutes d’utilisation !
HORRIBLE…. HORRIBLE…. HORRIBLE!!
Ça n’a aucun sens de vendre quelque chose d’aussi cher et d’assurer que ça va se ramasser dans les poubelles!!
Un produit qui Clairment ne durera pas des années..
après 6 mois… à chaque fois que je l’utilise je deviens enragée tellement que c’est une joke!
Bref… en lisant mon commentaire, vous allez dire : WOW est fâchée la Mme!!! CLAIREMENT APRÈS 1500$