Dyson Opiniões 

For this company customer service is an oxymoron! Just wanted to know if WA service had a replacement battery. No way of contacting them directly of course. Rang “service” number but gave up after 25 minute wait. Rang again 5 hours later and after another 30 minute wait got through and was told system was down so best if I went the 40 km to Centre. Requested repeatedly for direct number but was told -quote- WA branch was not contactable by phone. Perhaps they use carrier pigeons. Could she ring me back.? No, that was not possible either.
Chat line option not working either and no email option.
Worst customer service EVER

my review is on the product rather then the customer service, thanks G i didnt have to use it (yet!)
We bought a Dyson V11 cordless vaccum cleaner and i have to say the suction is great and i love the fact that is cordless. the only negative point is the duration of the battery. We bought the item from the Good Guys in Capalaba and the guys who sold it to us was very honest and told us exactly what we were going to buy. If you use the vaccum cleaner on the fastest setting will only last 5 minuts. We luckily have a lot of tiles and laminate flooring and the carpet area is very limited so for us .. it works. If you have a large carpeted surface ... better to look for another option.

My vac stopped working and using the flashing light diagnostics on the website, I was told I needed a new vac body which I bought for $120. It arrived really quickly and I fitted it. The fault was still there, same flashng code. Dyson support then claimed I must have had multiple failures at the same time and needed more parts, which I disputed. I demanded my money back for the part but they are not responding to my requests. I will lodge a claim via consumer affairs.

My third review regarding Dyson on the same issue.

Anyone who wants to purchase from this company, please do not do it.

Do not allow this company to add anymore stress to your life its so not worth it. I've had over 17 calls with this company and its still not solved.

I was due a call back 5 days ago regarding a refund I should have been received on 2/2/21.

After my trustpilot review 5 days ago, Dyson responded saying they will be in contact and they haven't.

I have called up to ask why I haven't received the refund or call back, to be told I will just have to wait.

I can not tell you how rude they are to customers and how much distress they have caused me.

Had two and they both blow up just after the garuntee expired never buy one

These are the latest two emails, I have sent to Dyson, and still no reply. They told me months ago that they’d swap it and I’m still waiting!!

What am I to do, to get you to reply? Can’t get through on the phone and sent this message a week ago and still no reply. You have also sent me a guarantee for a hair dryer.,which I don’t have!!!
Just ridiculous customer service!!
Sheena

Sent from my iPhone

On 3 Sep 2020, at 19:12, S McKee wrote:

Dear Claire,
This has been a shambles from the beginning.
If you look back at my emails you’ll see what I mean!
Months ago, I rang you to say that my hairdryer kept cutting out.
You wanted me to send my dryer back, but I only had one at the time and no spare.
Then I got back in touch with you, to say that I had bought another dryer and could return the faulty one to you.
You messaged saying that you would do a swop and give me a new dryer on 17August. I changed all my arrangements, stayed in all that day and the next day and no one came.
I then got the next email from you to say that you’d do the swop on 3rd September, with an apology. Someone forgot to arrange it.
So, it was to happen today, then I had an email to say I’d get it yesterday. Changed all my arrangements again. Stayed in all day yesterday and no hairdryer!
Then, another email to say it would happen today . Stayed in all day and still not here. In the meantime I have bought your air wrap dryer and really feel like returning both of them, I am so disgusted at how I’ve been treated.
Sheena Mckee

They must have been listening because my customer service was great. Second time a parr blew on my Dyson - this time it was thee weeks out of warranty.Rather than me paying to have it fixed, they sent me a brand new one for less than it would cost to fix my old one. Well done Dyson!

Never in my life have I had such an appalling experience with a company of this calibre. The problems began when I placed my first order directly through the Dyson online store (shop.dyson.com.au).

I wanted to have the item delivered to my office, so I used the fields provided in the address form with the company name in address field one, and the street address in address field two. The next day I received the order confirmation email which listed the correct address. The next day I received the tax invoice and the item popped up in my Australia Post tracking app, however the tax invoice has completely omitted the second address field and you guessed it - Australia Post was also provided the wrong address with the omitted second address field (company name, suburb, state, postcode - no street address). Due to this systems error, the item was stopped at the Australia Post facility and returned to sender. Upset that my order was delayed because the Dyson website is broken, I called the customer care team who advised me that "this doesn't usually happen" and that "Australia Post don't allow two address fields to be submitted to their system" which are both blatant lies. System errors don't sporadically happen to some customers and not others, and Australia Post actually recommend the two address field structure for their own PO box and Parcel Locker products! And I know for a fact I entered the correct address as the order confirmation listed the address perfectly. Somewhere between the order confirmation and the tax invoice the address was butchered by Dyson's order processing systems.

At this point I was also told that I'd have to wait for the item to get back to the Dyson warehouse so they could apply the correct address label and send it back to me. When I requested the order be cancelled and a new one shipped that day, I was told this would be impossible as the serial number of the unit had already been assigned to me. At this point I took matters into my own hands and asked them to just cancel the order in accordance to their return policy, and that the item was already on it's way back. I then placed another order via the website before midday - as the shipping terms promised that orders placed before this time would be shipped on the same day. This also turned out to be a lie, as the second order was delayed by over five business days. When I enquired about the delays, I was told that the same day shipping isn't possible if they've "met their quota" which happened five business days in a row. When the shipping confirmation for that order finally came through, Australia Post didn't actually receive the item for another four business days. It also took a week to get refunded for the first order.

So to summarise, it took over two weeks, two separate orders, and two in-full payments, between when I placed my initial order and when I finally received the item due to system errors, corporate red tape, and incompetent customer care staff. Not the service you'd expect for such a luxury brand.

This is completely unacceptable for a product range at this price point and although I think Dyson products are amazing, the service their customer care team provide is absolutely abysmal.

Suction is terrible I would have been better purchasing a kmart vacumn. Can't express how terrible this is, will never buy a Dyson in the future. Buyer beware just go to kmart & save yourself $500.

Do not risk ordering from their website, buy from a retailer instead.

*EDIT* Due to the bushfires increasing demand, ordering direct from Dyson appears to be the only way to get an air purifier. I've had to risk losing another $1398 by sucking it down and trying again, but this time using PayPal. So far so good but i'll believe it when the delivery happens. Still angry that they've locked up my money but what am I going to do, the kids are breathing hazardous air.

Dyson (not my bank) locked up $1398 of my money at the same time as declining the orders for no good reason. I still can't access my own money. Bank tells me that Dyson have to tell them to let me have my money back, and it still hasn't happened. Dyson should have done this automatically if they weren't going to accept my order but instead I had to spend a bunch of time on the phone with their customer support to ask for my money back, and it still hasn't been resolved.

Confusingly, it looked like the order worked but then their system sent an email to say that they were "unable to complete your recent Dyson order", and that I should try again with a new order. THEN they later sent an order confirmation email. Of course by this time I had tried again and then received another "unable to complete" followed by another order confirmation, and $1398 was locked out of my bank account when I was trying to buy a single $699 product.

Their product engineering might be good but their payment system engineering and processes are clearly garbage.

Flawless customer service. You may pay a premium for their products but they certainly back them with top-notch after-sales support. My warranty claim was a breeze.