Dyson Opiniões 

APPALLING QUALITY & ATROCIOUS CUSTOMER SERVICES- DO NOT PURCHASE DYSON UPRIGHT VACUUM CLEANER!
Bought Dyson vacuum cleaners since the 1990’s. Never had an issue with them until I spent about £750 on a new machine about 18months ago. Bought wet/dry vacuum cleaner. Didn’t use the wet function. Machine did not work after a few months. Eventually it was replaced with an animal vacuum cleaner. That now doesn’t work after several months. 2 machines in less than 2years that don’t work. Customer service is atrocious!!!! Still waiting to find out when (& if) the issue is to be sorted 2 weeks later following 9 phone calls and several emails.

Dyson support has become the worst part of the company by far. Their devices are catching up. They don't seam to know if they've even shipped products and refuse warranty support for the same reason. Definitely pay with finance providers who can support you if you must buy from them.

An 8 year old Dyson V8 gave up the ghost - the machine had become very hot ... then died.
I had thought I should just go and buy a new vacuum but then when I spoke to customer services they advised to send it in for repair for £99 advising me that if it wasn't repairable I would be refunded and the machine returned, so worth a gamble. I bit the bullet and sent it to them. The machine was collected and within 3 days I received an email telling me the machine was on its way home. I am so pleased I took up the repair offer as I've literally got a new machine as it works like a dream, I'm super delighted! Really efficient service and highly commendable support staff who were extremely helpful on the phone. 5 Stars! And thank you!

Made first order for robot vacuum (close to a thousand pounds), it did not appear in my cabinet, no confirmation email. Called Dyson, been advised they do not see any order.
Ordered second time on the web site, order visible, but no delivery information for days.
Contacted Dyson, been advised payment is not coming through, the order is not going through either.

Still, ordered from argos, received next day (not working, faulty, but at least received my order).

But after few days my previous 2 orders mysteriously reappeared and delivered despite I contacted Dyson twice asking to cancel them.

Now I have three similar items, £2,500 poorer, and the item I tried to install was faulty and still not changed..
There’s something very wrong with Dyson, you can’t sell a thousand pounds appliances in such a manner.

I have been a Dyson customer for many years and sadly this is the first time i have experience issues - perhaps I was lucky but very disappointing. We placed an order for the new Airwrap which my wife loves. Placed it 1 week and 1 day ago and got an email this morning to inform me the order had been cancelled. No explanation or reason. Very disappointed. I called and lady although lovely, could not provide any more information other than I would have to re-order. Very poor service.

Called Dyson when straighteners stopped working just outside of the warranty period. Was told it was the charger so paid £56 and was told I could return if it wasn’t that. It wasn’t the charger so called again to arrange a return. Three days later still not received the QR code for the return so they’ve got my cash and I’m still stuck with an unwanted charger. Called again to be told I need to book a repair, another £99 paid. Then to be told it would be another week before DPD can pick it up (we’re not allowed to drop it off!). At this point they’ve got another £155 and I’m still with a broken pair of straighteners and an unwanted charger. We’ve contacted Dyson three more times asking for the QR code and they keep saying they’ve escalated it - still no QR code and once we do get it and can actually return the charger it’s another 14 days for a refund. Can’t help but think this is a tactic just to keep hold of money. I’ve been a big Dyson user but after this I vow I will NEVER BUY ANOTHER DYSON PRODUCT. Customer service is abysmal.

Camerajet worked for a minute and then died. It seems battery compartment not water sealed so full refund given.

But be warned, this toothbrush gimmick of flossing will fill your mouth and then the heads will vibrate to spray the mouthwash everywhere and you honestly don’t feel getting a deep clean sensation as battling mouth filling up and stopping brush heads to spit out constantly, so unlike Philips Diamond Series which leaves all teeth esp back ones tongue fresh and less spray over your clothes…

Dyson gambled and failed as glad it broke so could get money back. I have several Dyson items and honestly my disappointment is huge on this new entry full of promise.

Extremely disappointed with Dyson’s customer service.

I have purchased and owned many Dyson products over the years, so I have always had a certain level of trust in the brand. Unfortunately, after this experience, that trust has completely changed.

My Dyson needed to be repaired, and after the repair was completed, Dyson agreed to provide me with a goodwill refund because of the inconvenience caused.

It has now been more than two weeks, and I STILL have not received the refund.

What is even more unacceptable is the complete lack of communication. I have contacted Dyson three separate times to chase this refund, yet nobody has contacted me back or given me any proper explanation or update.

I have been patient and reasonable throughout this whole process, but having to repeatedly chase a company for a refund that they themselves agreed to provide is simply unacceptable.

For a company as big and well-known as Dyson, this level of customer service is extremely disappointing. I have spent a considerable amount of money on Dyson products over the years, but this experience has completely changed my opinion of the company.

I will seriously think twice before ever buying another Dyson product again. It is not just about the money — it is about how a long-term customer is treated after something goes wrong.

Dyson needs to seriously improve its customer service and communication. Customers should not have to chase three times just to get a response about a refund that has already been agreed.

Very disappointing, Dyson.

If i could give you zero stars I would. Another company that got greedy and decided customer service, would consist of an overseas call centre and a script. Then they lie to you, and suddenly its not their fault. An absolute joke of an organisation. Happy to take your money and then when it comes to any sort of customer service or help, its non existent. But then again your 1.3 trustpilot score says it all! Do not buy anything from Dyson, they couldnt care less

Very disappointing experience with Dyson.

What should have been a simple repair turned into hours of phone calls, emails, chasing and unnecessary stress. I was repeatedly given conflicting information about my repair and refund, including being told on two separate occasions that a refund would be processed within 5 working days. I waited, chased it up, and still received nothing.

After finally speaking to someone, I was then told that Dyson had apparently never actually taken the payment in the first place, despite me having to provide my card details when booking the repair. This left me wondering why I had been told a refund was being processed at all.

After explaining how dissatisfied I was and how much time I had spent trying to resolve the issue, I was offered a 25% discount. Unfortunately, this cannot be used alongside other offers and is only valid for 30 days, so it isn't particularly useful to me.

The biggest issue for me isn't even the repair itself — it's the poor communication, contradictory information and the sheer amount of time and effort I've had to spend chasing what should have been a straightforward process.

I expected much better from Dyson. A simple repair should not result in this much frustration and wasted time.

dont touch dyson with a barge pole if you are looking for a refund. i cancelled an order they still took my money and have been waiting 3 x months still not have my money back for something i never had, they still have £350.00 of my money and had to go via the card people to try to get it back. i will never buy anything off them again !!

I have had my Dyson handheld vacuum for about 3 years and it was all getting a bit wobbly and old. I contacted Dyson to see if you do a service on the machine and as it was out of warranty I would have to pay a fixed fee of £99. I ummed and ahhed about it but decided to do it rather that purchasing a new one and boy am I glad I did! They sent a delivery guy within a week who packaged the machine and in exactly a week I recieved it back and it is like a brand new machine! I have found this such a positive experience especially as it was an older machine. Thank you Dyson!

Purchased a clean and wash floor machine. It has failed within 3 days. Dyson refused to replace, just offered to send new part. Customer Service could not care less. They refused to change the machine. Do not buy a clean and wash floor product. They are poorly made, not at all sturdy. After many years of buying from Dyson this is without doubt and substandard product for an extremely high price. It would be better to use a traditional mop and bucket than this. Do not waste your money or time on it

I bought a pair of Dyson straighteners just over 12 months ago, expecting premium quality for a near £400 price tag. Instead, it has been an absolute nightmare.The battery has already completely failed and had to be repaired once. Now, just months later, the exact same issue has happened again. When I phoned customer service, they were completely uninterested and unhelpful. To make matters worse, they are forcing me to wait 10 days just for a courier to pick them up, and then another full week for the repair.Being left without an essential, everyday tool for nearly three weeks due to a recurring design flaw is completely unacceptable. Dyson’s customer support does not care once they have taken your money. Avoid this product—it is unreliable, and the service is terrible.

I’d give nothing if I could.Awful customer service especially for price of their products.Just don’t bother asking for help you will only cause yourself pain and frustration.

Unfortunately, the brush broke after only a short period of use. The bristles have come away from the base, which is very disappointing, especially considering the price of the Dyson brush. I expected much better quality and durability

After 4 years of using one of the original airwraps I treated myself to one of the new I.d airwraps. £400 odd pounds and a month later the res filter light keeps coming on and I have been unable to use it despite being 100% cleaned out in every which way possible.

Contacting Dyson for warranty repair or replacement, they make you feel like you're lying and will have to wait weeks for a courier collection and then however long for repair and redelivery.

For a luxury product costing hundreds of pounds you'd expect better quality and better customer service for when an issue comes up with a faulty machine.

This is my sole hair product as I have been successfully using my old one for years and I'm really disappointed that I won't even be able to use anything for simply drying my hair for the next month or so at least.

It should have just been replaced asap really.

I ordered the new Dyson toothbrush on 4th September, the reply email stated I would get it within 2 to 3 working days, It is now 7 days and according to the tracking it has been processed but not despatched. Not great service.

If I could have I would have left a 0 for their company policies . Some of the individuals we spoke to were genuinely great but unable to help us . Our Dyson fan developed a loud, disruptive clicking noise shortly after buying it. Getting it sorted has been an absolute nightmare.First, Dyson claimed they had no record of our purchase despite our email and bank proof. When they finally took it for repair, they returned it a few days later still completely broken.Next, an agent confirmed the fault on a video call, promised an upgrade, and told us to pack it up. No one ever came to collect it. After endless phone calls, we were told it was out of stock and a refund was promised. Because this dragged on during a massive heatwave, we were left without a fan and forced to buy alternatives.Now, Dyson has completely gone back on their word. They suddenly claim the fan is back in stock so we can't have a refund. When I pushed back, the agent claimed there was "no record" of the refund offer on their system—essentially calling me a liar.I’ve been forced to accept a replacement out of sheer desperation because they refuse to give my money back. Avoid buying direct from Dyson. Their customer service is a shambles and they do not honor their promises.