Excellent service. Best and comprehensive Hearing Test. They really listened to my needs and provided Hearing Aides that fitted my needs perfectly. In fact I put then on the first day I got them an... Ver mais
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MyTV link for my hearing aids is now working well but I had to change the device to an earlier model and get my tech-savy sons to set it up. Eardoc very helpful but you need more info on how to use yo... Ver mais
A empresa respondeu
I contacted Eardoc in late December (during holidays) as my mother's hearing aid charger failed and she was unable to hear. Aleksandar went out his way to help find the right replacement and have it d... Ver mais
A empresa respondeu
What stood out for me with EarDoc while visiting in Australia was how advanced the whole process felt. I ordered my hearing aids, had my first adjustments done over telehealth, and watched the se... Ver mais
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Informações sobre a empresa
Escrito pela empresa
EarDoc was created to help people hear better, feel more confident, and stay connected to the world around them. With support available both in-clinic and through telehealth, we make it easier for people across Australia, including those in regional areas, to access real hearing care without long waits or unnecessary barriers. Having already helped more than 5,000 patients, our focus is not on pushing products, but on restoring clarity, confidence, and independence through honest guidance and personalised support. Led by our Founder and Principal Audiologist Mo Helou, EarDoc is built on trust, clinical integrity, and a genuine commitment to doing what is right for every person who reaches out.
Informações de contacto
PO Box 5512, 2145, Greystanes, Austrália
- 1300327 362
- support@eardoc.com.au
- eardoc.com.au
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Geralmente responde dentro de duas semanas
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I had an excellent experience with my…
I had an excellent experience with my audiologist Moe. From the very first appointment, he was professional, patient, and genuinely attentive to my concerns.
Moe was willingness to answer all my questions and ensure I felt comfortable with every step of the process. His recommendations felt thoughtful and tailored to my needs rather than generic advice.
The overall atmosphere was welcoming and supportive, which made what could have been a stressful experience much easier. I’m very grateful for the care and expertise I received and would highly recommend Moe to anyone looking for a knowledgeable and compassionate audiologist.
Excellent service
Excellent service. Best and comprehensive Hearing Test. They really listened to my needs and provided Hearing Aides that fitted my needs perfectly. In fact I put then on the first day I got them and they saw worked brilliantly. I had been to at least three other audiologist this was the absolute best experience and service provided.
Great Hearing Care and Support
I had such a great experience with EarDoc from start to finish. The whole process was incredibly easy and convenient, everything was done from home, which made it so much less stressful compared to having to go into a clinic and waiting. I loved that I could speak with a qualified audiologist via telehealth and have my hearing aids delivered quickly, then adjusted remotely to suit me perfectly.
What really stood out was the personalised care and ongoing support. The team genuinely took the time to understand my needs and made sure I felt comfortable every step of the way. The 21-day free trial is such a great idea too, it gave me the confidence to try them in my everyday life and really see how they fit into my daily routine, so I knew they were the right choice for me.
Overall, EarDoc makes hearing care simple, accessible, and actually enjoyable. I’d highly recommend them to anyone looking for a good, hassle-free way to improve their hearing!
Best Hearing Aids and Service
Having had a few other supposed reputable brands and companies, everyone drives past their branches everyday, Ear Doc stands head and shoulders above the supposed best brands. Out of frustration I tried Ear Doc and only wish I hadn't wasted $7800 on the other brands and several hundred dollars on other cheaper advertised brands. Mo and his team were terrific, regular calls to set the aids up to suit me personally, nothing was too difficult, genuine assistance even after I stated i was reticent to go through all of the testing, checks and balances, i had concerns about no actual site visit for tests, fitting etc, these are the absolute best hearing aids I have ever had. This is not a made up review, I am happy to be contacted direct if you like, dont waste you time, effort or money with the other well known companies, Mo and his team are there to genuinely help with hearing loss. Go with Mo and his team, you will not be disappointed.

Resposta da Eardoc
Setting up a TVlink
MyTV link for my hearing aids is now working well but I had to change the device to an earlier model and get my tech-savy sons to set it up. Eardoc very helpful but you need more info on how to use your phone in the set up process and which model of the TV link suits which model hearing aid.

Resposta da Eardoc
Great customer service and helpful…
Great customer service and helpful information. Order was sent and delivered very quickly. Would definitely recommend.

Resposta da Eardoc
The service was great
The service was great. The delivery was quick unexpectedly. Bravo!

Resposta da Eardoc
Eardoc has been very prompt with their…
Eardoc has been very prompt with their reply to our queries. Their products have saved a considerable amount of money and they are ready to answer any questions.

Resposta da Eardoc
It has an echo which makes it awful to…
It has an echo which makes it awful to listen to the tv. I was contacted by Eardoc who think that it is my hearing aids causing the problem and that they need adjusting. I will update when I next see my audiologist to see if that adjustment gets rid of the echo.

Resposta da Eardoc
Great service over the holiday period
I contacted Eardoc in late December (during holidays) as my mother's hearing aid charger failed and she was unable to hear. Aleksandar went out his way to help find the right replacement and have it delivered as soon as a courier was available to pick it up. Thanks Aleksandar.

Resposta da Eardoc

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Recently I had an issue with a purchase…
Recently I had an issue with a purchase and gave the site a one star review the team at Eatdoc got onto it straight away and fixed the problem and refunded my costs well done Mo and team great service.

Resposta da Eardoc
Great product at a fair price
Great product at a fair price. package arrived undamged and was delivered promptly

Resposta da Eardoc
Really impressed with the service…
Really impressed with the service received, I managed to join a call within hours and I could already tell the company had a not only the experience but cared about their customers. Thank you!

Resposta da Eardoc
I was asked to do a survey and I was…
I was asked to do a survey and I was happy to do it as the person doing the survey was very understanding.

Resposta da Eardoc
5⭐️ for support
I’ve only ever had great support from the team at eardoc for any problems associated with my hearing aids
The zoom chat is a great innovation and enables issues to be sorted without having to drive anywhere. Love it
Thank you for your friendly, helpful care and advice.

Resposta da Eardoc
Telehealth
I reached out with a few questions about telehealth services as I wasn't sure how it compared to in person appointments. I had a video call with the Audiologist Mo and he explained how the same testing and services could be conducted over the phone by connecting your hearing aids to the hearing aid app. At first a bit skeptical, I went ahead with the remote telehealth program and was pleasantly surprised with how similar it was to an in clinic appointment. The hearing aids were programmed and tuned to suit my lifestyle, and I have access to schedule as many telehealth appointments as I need. I understand how others, like me initially, would be skeptical about telehealth and remote fittings, however I would definitely recommend it as the hearing aids ended up being fitted better than with my previous in-clinic provider.

Resposta da Eardoc
Hearing aids adjustment while I have my coffee
I’ve purchased hearing aids before, but EarDoc’s method was completely different. Everything was explained clearly, the ordering was simple, and the follow-up happened through a telehealth call. My audiologist adjusted my hearing aids remotely in seconds while I sat at home and drank my coffee.

Resposta da Eardoc
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