Easy Light Bulbs Opiniões 

255
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lightbulbs arrived 7 days after ordering, well packaged and the same brand as on the website - awesome. Website easy to navigate, every lightbulb imaginable and at very reasonable prices - thank you �... Ver mais

Classificada 5 em 5 estrelas

A confusion on my part over the number of bulbs ordered was treated with immediate help and advice by your member of staff James Smith who sorted out my error. I have now received exactly what I wante... Ver mais

Classificada 4 em 5 estrelas

Ordered on 13th Dec, order acknowledged but I heard nothing more. Having then read other Trust Pilot reviews I left both email and voicemail messages on 21st Dec. No response but received an email o... Ver mais

Classificada 1 em 5 estrelas

I purchased Golf Ball 40w E14/SES 240v Philips Clear Light Bulb - 45mm × 100 and they sent me a completely different cheaper inferior brand. I then emailed them twice which they ignored and I am now... Ver mais

Informações sobre a empresa

  1. Fornecedor de lâmpadas

Escrito pela empresa

We are a family owned British company, with over 23 years experience in the lighting industry; established to provide a reliable, cost-affordable and high quality one stop shop for lighting. We’ve come a long way since we started out specialising in torch bulbs and miniature lamps but many of our dedicated and knowledgeable workforce have been here throughout. Today we are proud to offer over 30,000 different product lines with stock levels of over 2 million at any one time, worldwide delivery and even our own brand of lighting, Casell Lighting, which offers great quality at realistic prices. Couple this with the best in customer service and unmatched stock and delivery systems, and you can see why Easy Light Bulbs are the leader in its field. Easy Light Bulbs can deliver, whatever your need.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

255 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(255)

50 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I have sent 2 emails asking where my…

I have sent 2 emails asking where my order is and received nothing back. I have now requested a full refund as I have been to another shop to get my lightbulbs. Very poor service I have had no correspondence at all since placing my order.

19 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Neil, apologies for the lack of communication from our side. I have sent your order to the accounts department to get resolved for you. Sorry once again for any inconvenience caused. We have been dealing with a backlog and influx of support requests, that we are doing our very best to get through. You will hear from the team shortly.

Classificada 4 em 5 estrelas

Worth waiting for!

I had to wait a while for my order but it is exactly what I needed.

18 de dezembro de 2024
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Wendy, thank you for leaving a 4 star review. Apologies about your slightly delayed order - we have been dealing with a backlog from the Christmas period. Great to hear you managed to find the item you were looking for.

Classificada 1 em 5 estrelas

Not happy at all

Not happy at all. I’ve emailed and phoned to say that you sent me the wrong lightbulbs but nobody ever seems to be available to talk or return my messages

24 de janeiro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Pete from Oakham

Light bulbs arrived well packed to avoid damage in transit

16 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Pete, thank you for taking the time to leave a review. We do our very best to pack all orders securely to avoid damage during delivery - happy to hear your order arrived undamaged.

Kindest Regards
Easy Light Bulbs Team

Classificada 1 em 5 estrelas

Avoid - money taken under false pretences

Totally poor service. 2 tubes ordered on 03 January and finally arrived 16 January.
Warm white sent instead of white and one does not even work. Have emailed twice with photos and tried to phone but no reply.
Money taken under false pretences.

23 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bulbs were ordered but didn’t arrive…

Bulbs were ordered but didn’t arrive for 3 weeks, I emailed but they didn’t respond. I needed the bulbs so I purchased more from an alternative source.
I cancelled my order but heard nothing.
I would like to return them but they haven’t explained how.

24 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I'm receiving very bad customer service…

I'm receiving very bad customer service from this company. They're not responding to my emails about a missing order. I've come here looking to see if other people are experiencing the same. Not good!

21 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hello, sorry to hear that we have not yet delivered your order. We have been dealing with a few issues with our email and calling system. Rest assured, your order is being processed - I have let the team know that you are needing an update on your order. We are working to get your order out to you as soon as possible.

Classificada 5 em 5 estrelas

Well recommend this company

Well recommend this company
Product arrived promptly and really well packaged
Thankyou

21 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Jim, thank you for taking the time to leave a positive review.

Classificada 1 em 5 estrelas

The goods sent were not what I had…

The goods sent were not what I had ordered! Furthermore, despite phone calls made and emails sent to you I have had no reply.

12 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Gunter, if no stock in available for the brand ordered, we supply a suitable replacement from another brand free of charge. If the items you received aren't the same specifications as the items you ordered, we sincerely apologise and will get this resolved for you. A member of our team will be in touch shortly.

Classificada 1 em 5 estrelas

Poor customer service

I placed an order 14th December which only arrived Monday 13th January. I contacted the company at least 6 times with nothing other than an automated response stating the would aim to get back to me within 48 hours. I’m still waiting. Really poor customer service . I appreciate December is a busy month however I hours have been informed that there was a likelihood of my order not being dispatched until January. I do not like leaving a negative review especially about a small business. In fact this is my first one and I am only doing so in the hope that someone from the company will actually reply to me. Was really disappointed.

13 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Susan, we appreciate you giving the time to leave feedback on your experience with us. We do sincerely apologies for the lack of communicate from our side during these very busy times for us. Your item was ordered in and only arrived at our warehouse in the new year (we were closed over the Christmas period) - we do understand that this should be have been communicated with you. We are working on improving our systems to keep customers updated throughout order & delivery process. Once again, your feedback is appreciated and will be passed on to the relevant department. Our team has emailed you with a small gesture of goodwill.

Kind Regards,
Easy Light Bulbs Team.

Classificada 1 em 5 estrelas

Order never fulfilled

I placed an order, got a dispatch soon mail in reply. 2 weeks later nothing - so I sent an email - getting a we will respond in 48 hours response. 2 weeks after that still no response.

17 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good service

Came on time next day as I wanted only bother is that no notification dispatched or out for delivery.

16 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Oliver, thank you for leaving a helpful 5 star review. I will certainly pass your feedback on to the team.

Classificada 1 em 5 estrelas

Order not delivered & no response to emails

Ordered light bulbs 10 days ago and have not heard when the bulbs will be delivered. The 800 number is not functional and the company does not respond to emails. Suppose I will have to go to my CC to reclaim the funds and order from someone else

15 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Eva, we take your 1 star review very seriously. I have passed your order details to the relevant department directly and we will get this resolved for you.

We have been very overwhelmed with orders over the Christmas break, so have been catching up. We are doing our very best to get orders out in a timely manner. Sorry once again for the lack of communication on our end. You will hear from our team shortly.

- Easy Light Bulbs Team

Classificada 1 em 5 estrelas

Find a different supplier

Placing the order online is easy, but that's about as good as it gets.
I had to constantly chase for my order because nobody would reply and when it eventually turned up the wrong items had been sent.
I couldn't be bothered to send them back because life is to short.
My advice.... look elsewhere.

10 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid at all costs

Avoid at all costs
No reply to emails or phone calls
My advice purchase via amazon as you know you should do
Very quick to take your money

9 de janeiro de 2025
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hello, i can see your order left us yesterday via Royal Mail Tracked 48. Apologies about the delay on your order - we were closed over the Christmas period and are catching up on the orders placed over this period.

Classificada 1 em 5 estrelas

Two bad experiences

Two bad experiences. First order went unfulfilled for weeks before I finally managed to speak to someone who told me it was out of stock. Second order took an age to arrive and was the wrong item when it did. Have been trying to contact the firm since 13 December but no response. Never again.

13 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Ordered 13th Dec, delivered 24th Dec

Ordered on 13th Dec, order acknowledged but I heard nothing more. Having then read other Trust Pilot reviews I left both email and voicemail messages on 21st Dec. No response but received an email on 23rd that goods had been despatched and would take 2-3 days but they arrived the next day 24th. Well packed and all working fine

Given my order did arrive I think some of the reviews that mention a scam are a bit harsh - I just sense they aren’t that well organised and customer services maybe under resourced.

24 de dezembro de 2024
Opinião espontânea

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