Lightbulbs arrived 7 days after ordering, well packaged and the same brand as on the website - awesome. Website easy to navigate, every lightbulb imaginable and at very reasonable prices - thank you �... Ver mais
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Leia as opiniões dos outros
A confusion on my part over the number of bulbs ordered was treated with immediate help and advice by your member of staff James Smith who sorted out my error. I have now received exactly what I wante... Ver mais
Ordered on 13th Dec, order acknowledged but I heard nothing more. Having then read other Trust Pilot reviews I left both email and voicemail messages on 21st Dec. No response but received an email o... Ver mais
I purchased Golf Ball 40w E14/SES 240v Philips Clear Light Bulb - 45mm × 100 and they sent me a completely different cheaper inferior brand. I then emailed them twice which they ignored and I am now... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are a family owned British company, with over 23 years experience in the lighting industry; established to provide a reliable, cost-affordable and high quality one stop shop for lighting. We’ve come a long way since we started out specialising in torch bulbs and miniature lamps but many of our dedicated and knowledgeable workforce have been here throughout. Today we are proud to offer over 30,000 different product lines with stock levels of over 2 million at any one time, worldwide delivery and even our own brand of lighting, Casell Lighting, which offers great quality at realistic prices. Couple this with the best in customer service and unmatched stock and delivery systems, and you can see why Easy Light Bulbs are the leader in its field. Easy Light Bulbs can deliver, whatever your need.
Informações de contacto
Unit 4, Ashville Trading Estate, SG7 6NN, Baldock, Reino Unido
- 0800 1313 003
- sales@easy-lightbulbs.co.uk
- easy-lightbulbs.com
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have sent 2 emails asking where my…
I have sent 2 emails asking where my order is and received nothing back. I have now requested a full refund as I have been to another shop to get my lightbulbs. Very poor service I have had no correspondence at all since placing my order.

Resposta da Easy Light Bulbs
Worth waiting for!
I had to wait a while for my order but it is exactly what I needed.

Resposta da Easy Light Bulbs
Not happy at all
Not happy at all. I’ve emailed and phoned to say that you sent me the wrong lightbulbs but nobody ever seems to be available to talk or return my messages
Pete from Oakham
Light bulbs arrived well packed to avoid damage in transit

Resposta da Easy Light Bulbs
Avoid - money taken under false pretences
Totally poor service. 2 tubes ordered on 03 January and finally arrived 16 January.
Warm white sent instead of white and one does not even work. Have emailed twice with photos and tried to phone but no reply.
Money taken under false pretences.
Bulbs were ordered but didn’t arrive…
Bulbs were ordered but didn’t arrive for 3 weeks, I emailed but they didn’t respond. I needed the bulbs so I purchased more from an alternative source.
I cancelled my order but heard nothing.
I would like to return them but they haven’t explained how.
I'm receiving very bad customer service…
I'm receiving very bad customer service from this company. They're not responding to my emails about a missing order. I've come here looking to see if other people are experiencing the same. Not good!

Resposta da Easy Light Bulbs
Well recommend this company
Well recommend this company
Product arrived promptly and really well packaged
Thankyou

Resposta da Easy Light Bulbs
I haven’t received it yet
I haven’t received it yet . It’s been a week now
The goods sent were not what I had…
The goods sent were not what I had ordered! Furthermore, despite phone calls made and emails sent to you I have had no reply.

Resposta da Easy Light Bulbs
Poor customer service
I placed an order 14th December which only arrived Monday 13th January. I contacted the company at least 6 times with nothing other than an automated response stating the would aim to get back to me within 48 hours. I’m still waiting. Really poor customer service . I appreciate December is a busy month however I hours have been informed that there was a likelihood of my order not being dispatched until January. I do not like leaving a negative review especially about a small business. In fact this is my first one and I am only doing so in the hope that someone from the company will actually reply to me. Was really disappointed.

Resposta da Easy Light Bulbs
Osram Tube Light
Tube light arrived, protectively wrapped, on time and in good condition.
Order never fulfilled
I placed an order, got a dispatch soon mail in reply. 2 weeks later nothing - so I sent an email - getting a we will respond in 48 hours response. 2 weeks after that still no response.
Good service
Came on time next day as I wanted only bother is that no notification dispatched or out for delivery.

Resposta da Easy Light Bulbs
Order not delivered & no response to emails
Ordered light bulbs 10 days ago and have not heard when the bulbs will be delivered. The 800 number is not functional and the company does not respond to emails. Suppose I will have to go to my CC to reclaim the funds and order from someone else

Resposta da Easy Light Bulbs
Finally found the correct replacement bulb
Brilliant, I have been trying to get these bulbs for my extractor for 3 months other places have stopped stocking them

Resposta da Easy Light Bulbs
Find a different supplier
Placing the order online is easy, but that's about as good as it gets.
I had to constantly chase for my order because nobody would reply and when it eventually turned up the wrong items had been sent.
I couldn't be bothered to send them back because life is to short.
My advice.... look elsewhere.
Avoid at all costs
Avoid at all costs
No reply to emails or phone calls
My advice purchase via amazon as you know you should do
Very quick to take your money

Resposta da Easy Light Bulbs
Two bad experiences
Two bad experiences. First order went unfulfilled for weeks before I finally managed to speak to someone who told me it was out of stock. Second order took an age to arrive and was the wrong item when it did. Have been trying to contact the firm since 13 December but no response. Never again.
Ordered 13th Dec, delivered 24th Dec
Ordered on 13th Dec, order acknowledged but I heard nothing more. Having then read other Trust Pilot reviews I left both email and voicemail messages on 21st Dec. No response but received an email on 23rd that goods had been despatched and would take 2-3 days but they arrived the next day 24th. Well packed and all working fine
Given my order did arrive I think some of the reviews that mention a scam are a bit harsh - I just sense they aren’t that well organised and customer services maybe under resourced.
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