Easy Light Bulbs Opiniões 

255
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lightbulbs arrived 7 days after ordering, well packaged and the same brand as on the website - awesome. Website easy to navigate, every lightbulb imaginable and at very reasonable prices - thank you �... Ver mais

Classificada 5 em 5 estrelas

A confusion on my part over the number of bulbs ordered was treated with immediate help and advice by your member of staff James Smith who sorted out my error. I have now received exactly what I wante... Ver mais

Classificada 4 em 5 estrelas

Ordered on 13th Dec, order acknowledged but I heard nothing more. Having then read other Trust Pilot reviews I left both email and voicemail messages on 21st Dec. No response but received an email o... Ver mais

Classificada 1 em 5 estrelas

I purchased Golf Ball 40w E14/SES 240v Philips Clear Light Bulb - 45mm × 100 and they sent me a completely different cheaper inferior brand. I then emailed them twice which they ignored and I am now... Ver mais

Informações sobre a empresa

  1. Fornecedor de lâmpadas

Escrito pela empresa

We are a family owned British company, with over 23 years experience in the lighting industry; established to provide a reliable, cost-affordable and high quality one stop shop for lighting. We’ve come a long way since we started out specialising in torch bulbs and miniature lamps but many of our dedicated and knowledgeable workforce have been here throughout. Today we are proud to offer over 30,000 different product lines with stock levels of over 2 million at any one time, worldwide delivery and even our own brand of lighting, Casell Lighting, which offers great quality at realistic prices. Couple this with the best in customer service and unmatched stock and delivery systems, and you can see why Easy Light Bulbs are the leader in its field. Easy Light Bulbs can deliver, whatever your need.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

255 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(255)

50 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Not Easy at all

Not Easy at all! Took two weeks before they dispatched my items that they assured me they had in stock! Terrible customer service who don’t respond to emails!

17 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered nearly 3 weeks ago

Ordered nearly 3 weeks ago, no goods arrived. Have enquired twice via their helpline, no response! ‘We will reply within 48 hours’ - nope! Looks like my kitchen will be dark for Xmas, truly awful, do not order from this company.

13 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

They are a scam

They are a scam. They show products in stock and take order but never deliver nor respond to emails. I called them and got through to a staff who were little interested and said that they would need to go “downstairs” to check with delivery. They returned only to say that they would need to call back which they never did. Shocking this company should be shutdown.

16 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Rubbish

Placed order 26th November.
Emailed x2 to query delivery. No response. I should have read the reviews first. How is this company still allowed to be in business.
Opened a complaint with PayPal and my next step will be citizens advice.
I am not giving them my money for zero merchandise.
Update: parcel arrived today. 14 days after ordering. Maybe reporting the issue to PayPal helped.
I stand by my original review. I Won't be using or recommending them again.

26 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

No Item or response

Placed an order on the 23rd November, the item is in stock and as yet i have not received the item or had any update. I have emailed twice with no reply, pretty poor. I will be seeking a refund now

23 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely the worst company in the uk

Absolutely the worst company in the uk, payed £52.80 for bulbs not received, not responding to emails no comunication,no responce what so ever, avoid at all cost. Will now take to small claims court.

22 de novembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

I got what I ordered but an anxious experience after reading other reviews

I placed an order on 10th November with standard delivery. I didn't hear anything further after the initial order confirmation email, until I chased on 19th November. After then reading the reviews, I thought I'd be scammed so resigned myself to losing the money (I hadn't paid by credit card ). But the next day, I received a despatch notification with a tracking number and the parcel came the next day. The company obviously has issues from reading the other reviews. From my experience with this transaction, they need to be more upfront and communicative - don't wait for customers to chase you .

10 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!
Ordered lightbulbs, emailed several times with no response, purchased bulbs elsewhere and called contact number to ask to cancel order and refund me, was told I couldn’t as bulbs had already been dispatched, they clearly hadn’t, now several days later the bulbs have arrived and I will have to pay to return item!!!
WISH I HAD READ REVIEWS BEFORE PURCHASING!!

13 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Awful.

Same as everybody else, orders not arrived, no response from them.

Don't bother using these.

22 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I placed an order 28/10 not received…

I placed an order 28/10 which I haven't received. Reading the reviews it sounds like a scam company! I've emailed several times but had no response. Also, tried telephoning but no answer. I took will be reporting the company for taking people's money & not delivering the goods!!

21 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Order not delivered and dreadful customer service

I place an order for 4 Philips MASTER LEDspot MV VLE D 3.5-35w Dimmable GU10 2700°K 40° Beam - 73538000 bulbs in early November. I am still waiting for the order. The company doesn't seem to respond to emails or phone calls. Either they are pretty hopeless or a scam. I will be escalating with Mastercard as this sort of business practice is not acceptable.

20 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Bit slow but we got them in the end

We have an old fluorescent tube light in our kitchen, I didn't realise that the tubes had been discontinued so couldn't find replacements in any local DIY stores and the LED replacements they did have would not work. Found this website and they still had some in stock so ordered 2. I received an order confirmation straight away and then the following day a "your orders being picked " email. After receiving that I heard nothing for a week. That's when I looked at the reviews. I didn't not expect to receive our order. Yesterday I received a dispatch email and the tubes a have arrived today. They are exactly what I ordered and work perfect. We now have light in the kitchen again. 10 days from ordering, we have our goods. So not the fastest but considering all the negative reviews, I'll take that.

19 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I've just seen other people have had…

I've just seen other people have had the same issue as me.. I placed an order in October, they took the money from my account, I have emailed several times and left 4 voicemessages.. NEVER had an update. It's a scam. will find out how to report this company so others don't fall victim.
on this site, the company responded to say they take customer service seriously and will follow up my order.. so seriously 4 days has elapsed and nothing has been done. Be warned

18 de novembro de 2024
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hi Hazel, sorry to hear this. I have forwarded your concern on to the team directly and they be in touch with you to provide a order update. Apologies about this, we take your review very seriously.

Classificada 1 em 5 estrelas

*** A complete scam ***

*** A complete scam. Do not use this company ***

Ordered 27/10/2024
Email 10/11/2024 No response
Email 12/11/2024 No response
Direct Message via their website 14/11/2024 No response

I wish I had read these reviews before I ordered as now I will will have to escalate to American Express for a refund and hopefully they will block any future payments to this company.

15 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Not easy

I ordered 2 golf-ball light bulbs. Delivery was slow. The bulbs both have corroded bases. The return process is unclear and the firm is not replying to my emails.

14 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Order placed 31st Oct

Order placed 31st Oct
Confirmation received.
6th Nov - Emailed to chase. No response
8th Nov - Emailed to chase. No response
8th Nov - called - No response. Left voice message.
8th Nov -Read Trust Pilot reviews - Looks like a scam!!

8 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Set of thieves

Item never arrived. ignored all my contact attempts . Nothing but a set of thieves

27 de setembro de 2024
Opinião espontânea
logótipo da Easy Light Bulbs

Resposta da Easy Light Bulbs

Hello, sorry to hear this. I have passed your concern to the relevant team and they will provide you with an update on your order. We take all your review very seriously as we strive to offer exceptional customer service and product delivery. Apologies about this once again, the team will contact you shortly.

Classificada 5 em 5 estrelas

Easy Lightbulbs

package didn't arrive due to an error with Royal Mail but the team were super helpful and kind sorting me out in the end.

4 de outubro de 2024
Opinião espontânea

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