EasyDNA UK Opiniões 

208
TrustScore: 3.5 em 5

3,5

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Classificada 5 em 5 estrelas

Service delivered within time frame. Very clear report. It was great to know when sample was received. Was awarded a refund as paid at post office for posting. Refund csme back very quick. Most im... Ver mais

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Classificada 5 em 5 estrelas

Had a test done 😂 I obviously knew he was my son's dad but he had doubt because a photo he had showing dad with dark hair son with blonde hair and people said no he can't be yours 🙄 any way me n son... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests. Meaningless results, the ancestry map shows i'm European.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A dog test - we homed an unknown breed of lurcher last November. This guy has changed our lives for the better and he seems to have a magical effect on everyone he meets. We were delighted to find out... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Exames de paternidade
  2. Centro de diagnósticos

Informação fornecida por diversas fontes externas

EasyDNA UK specialises in the provision of fast, accurate and accredited DNA testing services which include paternity, relationship, ancestry, forensic health and clinical DNA testing. With over 13 years experience we are one of the world's leading DNA testing service providers offering our services worldwide.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

208 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 75% das suas opiniões negativas

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3,5

Todas as opiniões

(208)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very fast and efficient

Very fast and efficient, would definitely recommend others to use this company

14 de outubro de 2017
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Resposta da EasyDNA UK

Thanks a lot for your feedback and for having chosen EasyDNA. We are only too glad to have been of help!

Classificada 5 em 5 estrelas

Excellent process

Very easy process with progress updates and a quick response.
Didn't get the result I had been lead to expect, but then again, that is why I did the test for for my dog.
Information provided with the certificate was very interesting and helpful.
Highly recommended!

11 de outubro de 2017
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Resposta da EasyDNA UK

Dear Benita,

We thank you for choosing EasyDNA and are happy to see that you regard our services worthy of mention. Our customers’ experiences with the company are of utmost importance to us.

Best regards,

EasyDNA

Classificada 5 em 5 estrelas

Ich bin wirklich sehr zufrieden !

Ich bin ausgesprochen zufrieden mit dem Service der Firma Easy Dna.
Der Gesundheitstest, auf verschiedene genetische Anlagen, wurde sehr schnell geliefert, war einfach
durchzuführen und auch der Rückversand im bereits beschrifteten Umschlag ging rasch vonstatten.
Schon nach 3 Tagen kam die Rückmeldung, dass der Test das Labor erreicht hat.
Der Zeitraum, bis das Ergebnis vorliegt, wurde mit 19-21 Tagen angegeben, tatsächlich wurden mir
die Dateien bereits nach 18 Tagen per Email übermittelt.
Die Testergebnisse waren ausführlich beschrieben und alles auf 31 Seiten gut verständlich
aufgegliedert.
Auch als ich vorab eine Frage hatte, wurde mir diese telefonisch, sehr kompetent und zu meiner
vollsten Zufriedenheit, beantwortet.
Ich hatte einen Risikofaktor in meinen Genen ( Folatstoffwechsel – Genotyp TT), der dann durch eine
Blutuntersuchung abgeklärt wurde und nun behandelt wird.
Ich bin sehr froh, dass es die Möglichkeit dieser DNA Untersuchung gibt und mittlerweile haben sich
auch etliche Bekannte und Familienmitglieder dazu entschlossen.

I also put my review in English using the translation program :

I am extremely satisfied with the service of Easy Dna.
The health test, on different genetic plants, was delivered very quickly, was easy
and also the return in the envelope already described was swift.
Already after 3 days came the confirmation that the test reached the laboratory.
The period until the result is given, was indicated with 19-21 days, actually became mine
the files are sent via e-mail after 18 days.
The test results were described in detail and everything on 31 pages well understood
broken down.
Also when I had a question in advance, this was me, very competently and to mine
full satisfaction.
I had a risk factor in my genes (folate metabolism - genotype TT), which was then replaced by a
Blood test has been clarified and is now being treated.
I am very glad that there is the possibility of this DNA examination and have now become
also many friends and family members decided to do so.

15 de setembro de 2017
Opinião espontânea
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Resposta da EasyDNA UK

Liebe Regina, EasyDNA freut sich über die positive Rückmeldung zu unserem Service. Wir stellen immer sicher, dass unsere Kunden das höchste Niveau an Kundenservice und Aufmerksamkeit bekommen.

Classificada 5 em 5 estrelas

I am very impressed with the high level …

I am very impressed with the high level of accuracy provided by the test! It checked out in so many areas that I knew were sensitive. Above all, it really empowers one to take charge of their health through a personalized preventative approach.

7 de setembro de 2017
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Resposta da EasyDNA UK

Dear Alina, we thank you for choosing EasyDNA and are happy to see that you regard our services worthy of mention. Our customers’ experiences with the company are of utmost importance to us.

Best regards,
EasyDNA

Classificada 5 em 5 estrelas

"We decided to use EasyDNA after …

We decided to use EasyDNA after checking a few other sites but chose EasyDNA because their website gave more information than the others. It was a good choice as they were very organised and gave us the results a day early

3 de setembro de 2017
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Resposta da EasyDNA UK

Dear Anne,

Thank you for leaving a review and for choosing our company. At EasyDNA UK we put a lot of effort into making our websites both resourceful and user-friendly!

Classificada 1 em 5 estrelas

DO NOT RECOMMEND THIS COMPANY!

DO NOT RECOMMEND THIS COMPANY!! I had the Gender blood test at 9weeks+4 days which told me I was having a baby girl. After 2 boys I was over the moon and for 9 weeks started preparing for my new arrival. Until a private scan and an NHS scan both told me I was in fact having a boy. I was suitably annoyed with Easy DNA and after emailing the manager 'Stephen' he offered the only possible explanation was that at 9 weeks I did not yet have enough of the Y chromosome in my blood to detect that it was a male fetus at that point in y pregnancy. I did accept this as a possible reason as I do appreciate these tests are relying on biology therefore decided to pay for a re-test at 21 weeks only to have the same Girl result! At this point I had seriously begun to worry that there maybe something wrong as my baby seemed male on screen but with no male DNA and it has been a very worrying time for my family (in the mean time another ultrasound had confirmed boy). When emailing Stephen again he has tried to fob me off with numerous reasons eg at one point he said the sample could have been contaminated and I correctly stated that the only way this would be the case was that if I had had a incorrect boy result which had been contaminated with male DNA, not the other way around. The excuse that the test was taken too early is also invalid due to my having the re test at 21 weeks! He then said that the only possible explanation was that I could be within the 1% of the population who just sheds the babies DNA extremely quickly! I thought this is very unlikely however maybe possible therefore I decided to have a gender blood test with another company who uses a completely different laboratory called Nimble Diagnostics. I was fully expecting the results should say girl as even if the baby is a boy I trusted Easy DNA in their explanation, but nope results came back as Y chromosome clearly detected - baby BOY!! i WILL BE INTERESTED TO SEE HOW EASY DNA EXPLAIN THIS... AS THE ONLY EXPLANATION TO ME IS THE COMPANY IS UNRELIABLE & I COULD HAVE SAVED A LOT OF HEARTACHE AND WORRY BY AVOIDING THEM COMPLETELY!
DO NOT WASTE YOUR MONEY!

1 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

I was happy with the service provided

I was happy with the service provided, nothing to fault. Customer support were excellent.

30 de agosto de 2017
Opinião espontânea
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Resposta da EasyDNA UK

Dear Christopher,

Thank you for your positive review and for having chosen EasyDNA UK. Our customer service team is delighted to hear about your positive experience!

Classificada 1 em 5 estrelas

I did the Ancestry DNA test

I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests.
Meaningless results, the ancestry map shows i'm European.
Also did not seem to pick up my 1/4 Jewish ancestry. (Mother 48%).
The ancestry map look so general it could be for any European person.
The only details it provided was a STR DNA profile, which is meaningless unless your a geneticist.
Left totally unsatisfied.

25 de agosto de 2017
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Resposta da EasyDNA UK

Dear Client.

We are sorry to hear that you were not satisfied with the result of your ancestry test. We are however surprised at your comments about the result. On our website we provide very detailed information about the test including a sample copy of the result and the map. This means that you could easily see the breakdown of information we provide with the result and decide whether it was detailed enough or not for your liking. We were also available via phone, email or live chat to answer any questions in advance before placing the order should our information have not been clear enough.

We therefore believe that given we provide complete information about the test, the purchase decision by yourself was taken in full knowledge of what information you would be receiving. Unless of course this information was not reviewed carefully in advance in which case the comments on this review are in our opinion unfair.

We also offer an advanced ancestry test called GPS Origins that provides a more detailed breakdown of origins by country which may have suited your requirements better. Complete details of this test including a sample report are provided online making comparison between our various offerings easier.

Having said all this, we still would like to see if we can make your experience better and we are happy to offer the GPS Origins test with a discount if interested to explore your ancestry further. We invite you to review our website again and kindly contact our team if interested.

Regards
easyDNA UK

Classificada 1 em 5 estrelas

Wrong results (said boy and it's a girl)

Wrong results. I did the test in week 15, I followed the instructions, they told me it was a boy. The result is definitively wrong (healthy girl saw in the fetal scan at week 22).
I am waiting for the refund.

14 de agosto de 2017
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Resposta da EasyDNA UK

Dear client,
The baby gender test is a highly sensitive test and even the slightest male contamination can result in an incorrect result. Whilst we have no doubt that you followed our instructions when collecting the sample, it is impossible to obtain the result of Boy when you are having a Girl unless there has been external contamination. The test is run with control samples to ensure that the actual testing was done correctly and if there had been an issue with the actual test it would have been flagged by the laboratory.

In addition, please note that at the moment there is no conclusive evidence you are having a girl. There may be cases where ultrasounds provide an incorrect result when it comes to baby gender as you can see through this link - http://www.nhs.uk/chq/pages/1642.aspx?categoryid=54&subcategoryid=128. This is especially possible with baby boys and is often due the genitals not being well visible (due to the position of the baby) or the sonographer not being able to determine the shape of a penis and scrotum between your baby’s legs. Just because the sonographer could not see a penis, it does not mean the baby is going to definitely be a girl.

We provide a very clear refund policy which involves a full refund if the result of the test is incorrect – even though there is potential contamination. However, this can only be done against definite proof of gender post birth.

We invite you to get in touch with us once your baby is born and we will happily provide a refund should the test result be confirmed as wrong.

Classificada 5 em 5 estrelas

Test pack and results both arrived promptly

Test pack arrived promptly and good detailed instructions allowed a successful test to be taken easily.

Results arrived in good time and the report is very well outlined and written so as to allow you to understand each section of the findings in order.

Actually makes for a very good read!

4 de agosto de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Straightforward no fuss company

Fantastic company to use, website straightforward use, kit sent out quickly, easy to use. Kept updated with progress throughout and results delivered quicker than expected. Couldn't be more happier.

23 de junho de 2017
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Resposta da EasyDNA UK

Hello Amanda, thanks for leaving this great review. We have always been a customer first company and carefully streamlined everything to provide the top notch service you received. All the best.

Classificada 4 em 5 estrelas

Rápido y confiable

Rápido y confiable. Servicio recomendable.

20 de junho de 2017
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Resposta da EasyDNA UK

Estimada Jimena , le agradecemos que haya escogido easyDNA y de que haya encontrado nuestro servicio digno de mención. Es extremadamente importante para nosotros su experiencia con nosotros.

Classificada 5 em 5 estrelas

So simple

This was a tricky situation for me and my family, but Easy DNA made it easy! Very fast service, we received the tests at two separate locations within 2 days. I had questions which the telephone staff were very patient and efficient at answering. I would easily recommend this company, the price is cheap but the service is 1st class.

11 de fevereiro de 2017
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Resposta da EasyDNA UK

Dear Collen great to read your feedback . We are happy you have found the service provided by us worth of mention.
Best regards
EasyDNA

Classificada 5 em 5 estrelas

Easy professional service, 100% satisfied

EasyDna was very professional and trusted. Their customer service centres were helpful and the step by step instructions were simple. Thank you!

3 de fevereiro de 2017
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Resposta da EasyDNA UK

Thanks a lot for your feedback and for having chosen easyDNA.

Classificada 5 em 5 estrelas

Excellent service.

The service was impeccable! I hadn't an X chromosome test with a potential half sister, the test results came back over a week before they were due. The custermer service is great too. I have used this company twice. Friends and family have too, we all share the same positive experience. Great company!

10 de outubro de 2016
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Resposta da EasyDNA UK

Hi Leanne, Thanks a lot for your feedback and for having chosen easyDNA. We are only too glad to have been of help and happy to read that your family and friends have also used our company !
Best wishes
The EasyDNA Team

Classificada 5 em 5 estrelas

good service

I think that EasyDNA UK is an excellent agent who served for their customers, It is a good startpoint!! really recommend to potential persons.

24 de setembro de 2016
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Resposta da EasyDNA UK

Dear client, great to read your feedback . We are happy you have found the service provided by us worth of mention.
Best regards
EasyDNA

Classificada 5 em 5 estrelas

Perfect

Thankyou, speedy results and easy to deal with

20 de setembro de 2016
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Resposta da EasyDNA UK

Thanks a lot for your feedback and for having chosen easyDNA.

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