EasyDNA UK Opiniões 

208
TrustScore: 3.5 em 5

3,5

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Classificada 5 em 5 estrelas

Service delivered within time frame. Very clear report. It was great to know when sample was received. Was awarded a refund as paid at post office for posting. Refund csme back very quick. Most im... Ver mais

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Classificada 5 em 5 estrelas

Had a test done 😂 I obviously knew he was my son's dad but he had doubt because a photo he had showing dad with dark hair son with blonde hair and people said no he can't be yours 🙄 any way me n son... Ver mais

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Classificada 1 em 5 estrelas

I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests. Meaningless results, the ancestry map shows i'm European.... Ver mais

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Classificada 5 em 5 estrelas

A dog test - we homed an unknown breed of lurcher last November. This guy has changed our lives for the better and he seems to have a magical effect on everyone he meets. We were delighted to find out... Ver mais

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Informações sobre a empresa

  1. Exames de paternidade
  2. Centro de diagnósticos

Informação fornecida por diversas fontes externas

EasyDNA UK specialises in the provision of fast, accurate and accredited DNA testing services which include paternity, relationship, ancestry, forensic health and clinical DNA testing. With over 13 years experience we are one of the world's leading DNA testing service providers offering our services worldwide.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

208 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,5

Todas as opiniões

(208)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quick processing time

Quick processing time, excellent customer service

22 de fevereiro de 2020
Opinião espontânea
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Resposta da EasyDNA UK

Thank you for the five-star review. At EasyDNA UK we constantly try to give our clients the best possible service experience and therefore the positive comments from our clients' experiences are always greatly appreciated.

Classificada 5 em 5 estrelas

Twins identical test

Fantastic fast service and results even more fantastic, present for our twins 18th birthday are they identical and to find out they 99.99999991% a question they asked for years. Excellent communication from company would highly recommend.

28 de novembro de 2019
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Resposta da EasyDNA UK

Thank you for the great review! At easyDNA UK we are pleased that our twins DNA test has helped you finally confirm your twins are identical and that you are happy with our service. Happy birthday to the twins!

Classificada 2 em 5 estrelas

Be careful . . .

DNA ancestry style report bought for me by my partner as a present - she paid around £130 and had checked with the company what we got for that. Instructions and communication initially very good. Then got an email to say I had to pay a £50 ‘Release Fee’ to get the results. This made me suspicious, I challenged it and said if I found out this was a scam I would report them to Trading Standards. Then got an email quickly after to say this fee would be ‘waived’ Hmmm . . .
Actual results look ‘scientific’ but just told me I was in a certain group which migrated to Europe from Middle East/Asia about 25,000 years ago and that many European men were in the same group. Not exactly stunning then for £130. Not the ‘x% this, x%that’ which we were expecting

9 de maio de 2019
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Resposta da EasyDNA UK

Dear Sir

As we cannot identify your case it is very hard for us to comment specifically on your case. We can however confirm that we do not have a 'Release Fee' as you stated. What we have is a re-activation fee that applies for cases where the purchase is made but no samples are sent for over three months and therefore the case is archived. This fee is clearly stated in our Terms and Conditions which would have been agreed to at the time of purchase. If this was the case then we had every right to charge the fee but chose not to in this case it appears.

With reference to the actual ancestry test, we have a range of such tests and we do have a test called GPS Origins that actually provides a percentage figure for each region found in one's genetic pool. On our website, we provide complete information on each test and also a copy of the results so that clients can see in advance what they are ordering and make sure they are ordering the correct test. From your comments, it may appear that perhaps this was the test you should have ordered.

Whilst it is unfortunate that your partner's experience with EasyDNA was not to their satisfaction, we can assure you that our team constantly strives to provide the best experience possible as can be confirmed by the large number of positive reviews from our satisfied clients.

Classificada 5 em 5 estrelas

I now have happy healthy dogs

I had my 2 dogs allergy tested. The results were remarkable, totally different from what I expected. After eliminating the trigger foods and supplements from their diet, I now have happy healthy dogs.
I would recommend easydna
Thank you

20 de abril de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with the service provided

Very happy with the service provided. The whole process was straight forward and results were emailed in 5days.Customer service were very helpful too. I contacted them at 6pm and got a reply within half an hour.. would recommend them

2 de julho de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Don't bother!

Sent off for a dog breed test, kit came out fast but took almost 6 weeks to get results, after emailing and questioning. Turns out our staffy cross is a st Bernard crossed with an Irish wolfhound......what a load of nonsense, don't waste your money!

27 de março de 2018
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Resposta da EasyDNA UK

Dear Client - thank you for your feedback and review. We apologise for the delay in your results. This was an administrative error as the results were actually ready but not sent out. We had higher than normal volumes during the Christmas period which impacted our performance. We would like to apologise again for this oversight.

With regards to the outcome of the result as explained on our website and correspondence, there are many factors that can have an impact on the test results. As the results are based on the dog's entire gene pool they may not be reflected directly in the appearance of the dog. In addition, if your dog contains DNA from a breed that is not represented in the database, the DNA represented in that part of your dog’s genetics will be assigned to the foundation breed or to the next most closely related breed or breeds. This is the nature of this particular test. We thank you once again for your feedback as at EasyDNA we take all our clients feedback seriously both positive and negative.

Classificada 5 em 5 estrelas

A fast efficient service

A fast efficient service. I created my own sample collection kit following their instructions which was straight forward. The communication and update on the process was great and my result came 1 day earlier than anticipated. Many thanks.

2 de fevereiro de 2018
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Resposta da EasyDNA UK

Dear Tim, thanks for leaving an online review. We are glad to hear that our detailed instructions have been of help and that you have been kept up-to-date throughout the whole process. We are always happy to read such positive reviews!

Classificada 1 em 5 estrelas

I paid a lot of money for the easy dna …

I paid a lot of money for the easy dna gender test. At 15 weeks I took the test, followed the instructions correctly and awaited my results. I was thrilled when after 3 daughters the results came back saying I was having a much wanted baby boy. However, a few weeks later the 20 weeks scan showed a perfectly healthy baby girl!!!! I did a further test with nimble diagnostics which showed girl.
I emailed easy dna who appeared not to show any regret for the mistake that they had made and sent me back an insincere email to reply. I wish I had never had the dna test, it’s been harder accepting another daughter when I spent several weeks believing it was a son. Please don’t waste your money the company is a con.

2 de fevereiro de 2018
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointed

There's was confusion with deliveries as my kit never got delivered to me. The Manager stated he would get another sent out via recorded delivery so I could track it and a signature upon delivery and I asked for tracking details via email he was more than understanding and I grateful. Upon still not having received my kit I phoned up ..no tracking details sent to my email. The adviser was obstinate and claimed rather nonchalantly if I didn't want to listen there are no notes about tracking details but she would send another kit out ..it's not their fault but royal mail and I should take it up with them (I was stunned)

I got put through to the Manager and he was nasty and rude and spoke over me!? Then contradicted and said I was speaking over him! Gave me rules and terms ..it was in no uncertain words either shut up and wait or refund.
1. The mere inconvenience of waiting around for a kit and then another kit apparently being sent out but no one has tracking details.
2. I used this service based on reviews alone and how efficient the company is ...clearly I received the wrong end.
3. Such a shame and misconduct

30 de janeiro de 2018
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Resposta da EasyDNA UK

Thank you for your review and we are sorry to hear that you were not satisfied with our service. Unfortunately, the issues you encountered are mainly centered around postage and this is something beyond our control. The kits were sent by our team but apparently did not turn up at your end for whatever reason. In the meantime, our customer service team was constantly at hand to discuss and assist with your case. In addition, having reviewed the recordings of the calls, we did not detect any problems with the way the team addressed your issues. We also offered the option of sending another kit or requesting a full refund. As you opted for the latter a full refund was provided. On a concluding note, our excellent online reviews are not accidental and based on the fact we offer an above average customer service in the majority of our cases. It is therefore a pity you did not get to experience the full service mainly due to postage problems.

Classificada 5 em 5 estrelas

1st class service

Very good company to deal with, they advised us when they had received our sample and we received the results much sooner than the 3 weeks we thought we would have to wait. Results came through by e-mail and with a hard copy by post, Excellent service, would highly recommend.

25 de janeiro de 2018
Opinião espontânea
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Resposta da EasyDNA UK

Dear Diane.

Thank you for your great review about our service and dog breed DNA test. At EasyDNA we always try and exceed our clients' expectations.

Classificada 5 em 5 estrelas

Excellent easy and fast

Excellent easy and fast , would use again
Many thanks

24 de novembro de 2017
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Resposta da EasyDNA UK

Thanks a lot for your feedback and for having chosen EasyDNA. We are only too glad to have been of help!

Classificada 5 em 5 estrelas

I have found EasyDNA to be incredibly …

I have found EasyDNA to be incredibly helpful when dealing with a stressful and complicated matter such as DNA testing.
I wish to thank all the staff particulary Stephen Ford for his invaluable assistance through all this and would have no hesitation in recommending them

18 de novembro de 2017
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Resposta da EasyDNA UK

Dear Rajan,

We thank you for choosing EasyDNA and are happy to see that you regard our services worthy of mention. Our customers’ experiences with the company are of utmost importance to us.

Best regards, EasyDNA

Classificada 5 em 5 estrelas

Very quick service

Very quick service. Easy to follow instructions. I got my results earlier than expected.

17 de outubro de 2017
Opinião espontânea
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Resposta da EasyDNA UK

Dear Magdalena,

Thanks a lot for your feedback and for having chosen EasyDNA. We are only too glad to have been of help!

Best regards,
EasyDNA

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