Easyparcel Singapore Opiniões 56

Requirements for parcel pickup was poorly explain. Customer support was very poor! Had to pay double for the collection of parcel.

Good service, my parcel arrives fast.

This is the worst courier service I have ever experienced in my years of using courier services. Indicative 1-3 days delivery for a letter costing $3.80. However, upon engagement, the charges went up to $12.80. T
hey took 2 days to collect the letter and it sits in their warehouse for 9 days.
Within this period, they claimed they do not know where is my letter. Every enquiry is escalated to a senior agent, a ticket was raised but at no time was an answer given as the tracker never indicate that the letter has left their warehouse until 9 days later.
After 4 days of collection, I was told to alert the receiver to look out for the delivery(could you imagine ,the letter was still in their warehouse!). On the 10th day, the tracker then shows it was flown out to destination country, and arrived the same day. 3 days later, letter was still not delivered. After 12 days, I'm still awaiting news of the delivery. At no time I was been contacted despite my daily complain to be updated on the whereabouts of my letter.
All I got was a standard template reply, the matter was escalated to a senior agent who is investigating.
I don't wish for this misfortune to fall on anyone who's considering using their service. Totally, unprofessional, irresponsible and the worst service provider ever, you are at their mercy once you have paid up.

The service is easy to access and everything went smooth.The parcel managed to reach at time👍

Easy to track my parcel and the booking process is very simple even for first time user like me

Very convenient platform for sending parcels. The booking process is quick and everything is well organized from pickup until delivery. Highly recommended.

⭐⭐⭐⭐⭐
Sangat disyorkan EasyParcel SG! Tempahan sangat mudah, pickup penghantaran tepat pada masa, dan parcel sampai dengan selamat tanpa kelewatan. Platform sangat memudahkan dengan harga berpatutan. Khidmat pelanggan juga mesra dan membantu. Pasti akan guna lagi!

One of good courier that deliver parcel in good (perfect) condition, will call/chat first to make sure someone at home to pickup parcel. Usually, Easy Parcel using by my client to send bulky product . Thanks for good service 👍🏻

Do not use them. I should have read here instead of reddit which sing praises of their low prices
In order to get good rates, we bought credit.
However courier failed to pick up as Easy Parcel is slow to make arrangement. Spoke to the pple at DXL , they also advise to go to them (DXL ) instead of going thru easy parcel as the support is non- existing at easy parcel.
The unused credit, cannot be claimed back
The item to buy on their website is also super expensive.
Horrible company.

If you are considering to use EasyParcel, RUN !
My experience is that I had a very urgent mail to be sent to Europe, so I selected FedEX Express. Collection expected on the same day, and next day delivery. Well, 48hours later, still no sign of a courrier. I reached out to EasyParcel team who apologised a dozen times, and promised me that the pick up will be arranged on the same day. 24h later still nothing.
I have booked through FedEx directly, it is slightly more expensive, but 100% more reliable.
Now I am waiting for EasyParcel to process my refund. Fingers crossed

Would have given zero if I could. I bought an EasyCover for a fragile item, but it was scratched up and torn. CS took 2 months, with no resolution. I sent pics multiple times, and now they just ghosted me.

GPT reads new terms and conditons on 10th MArch 2026.

Key clauses in the document that are **disadvantages or risks for the sender (customer)** are summarized below. These are provisions that limit your protection, compensation, or rights.

---

## 1. It is **not insurance**

* The document clearly states EasyCover **is not an insurance product**.
* It **does not guarantee delivery** and does not provide the legal protections normally associated with insurance.

**Disadvantage:**
If something goes wrong, you cannot rely on insurance-type protections or claim processes.

---

## 2. Coverage is **only for parcels declared “lost in transit”**

EasyCover explicitly states it **only covers parcels that are officially declared lost during transit**.

It **does NOT cover**:

* Damage to parcels
* Partial loss (missing items inside)
* Delivery delays
* Deterioration of goods
* Any indirect losses

**Disadvantage:**
Most real shipping problems (damage, delay, missing items) are **not covered at all**.

---

## 3. EasyParcel decides whether a parcel is “lost”

Compensation is only paid **after EasyParcel or the courier confirms the parcel is lost**.

**Disadvantage:**
You cannot independently claim loss; the platform controls the determination.

---

## 4. Strict reporting deadlines

Lost parcels must be **reported within the timeframes required by EasyParcel or the courier**.

If you report late:

* The claim may be rejected.

**Disadvantage:**
Even if the parcel is truly lost, missing the reporting window can void your claim.

---

## 5. Compensation is limited and capped

The terms say **maximum coverage per parcel is capped**.

Additionally, compensation is calculated based on the **lower of certain values**, such as:

* Declared value
* Coverage purchased
* Other limits set by EasyParcel

**Disadvantage:**
You may receive **much less than the actual value of the goods**.

---

## 6. Under-declaring value reduces compensation

If you declare a parcel value lower than its real value:

* Compensation will be based on the declared value.

**Disadvantage:**
If you under-declare to save cost, you cannot claim the real value later.

---

## 7. EasyCover fees are generally **non-refundable**

EasyParcel states it **is not obliged to refund EasyCover charges**, except at its discretion.

**Disadvantage:**
Even if you cancel or the service is not useful, the fee may not be returned.

---

## 8. Overall liability is heavily limited

The terms state EasyParcel’s liability **shall not exceed the total fees paid**.

**Disadvantage:**
Even if the loss is large, the company’s legal responsibility may be extremely small.

---

## 9. Some countries are excluded

Certain destinations **are not covered**, and EasyParcel can change the list anytime.

**Disadvantage:**
Coverage can be removed or restricted without much notice.

---

## 10. EasyParcel not responsible for many situations

The terms broadly state they are **not liable for many types of losses or claims**, especially those related to courier actions or shipment issues.

**Disadvantage:**
Responsibility is shifted away from the platform.

---

# Bottom Line

Major disadvantages for the sender:

1. Not real insurance
2. Only covers **complete loss**, not damage or delay
3. Company decides whether loss occurred
4. Strict reporting deadlines
5. Compensation caps
6. Under-declared value limits payout
7. Fees mostly non-refundable
8. Company liability heavily limited
9. Destination exclusions
10. Many liability disclaimers

---

If you want, I can also show **3–5 specific clauses in the PDF that are particularly risky for sellers or e-commerce shippers** (those are the ones lawyers usually flag).

They don't deserve any star. Very sloppy work in investigating why parcels are returned. And don't do proper investigation too. I will rather forgo my existing credit with them than to send anything again.

Very bad and incompetent company just go direct with ninja van etc ! Lost my parcel in transit no compensation til date, been two months ! I have remaining credits and still had to continue to use this shitty company and just yesterday the courier randomly take something from my place and send it to my recipient when I stated 26th Feb and just take my item from my basket which is my new item delivered !!! I’m going to make a police report on thief this is ridiculous

1. One parcel lost in Nov 25 (Singpost), till now Insurance claim pending.
2. Many failed collections (J&T) since few months ago (Up to 3 days at a time)
3. Not reliable.

This company has a notorious reputation for missing parcels, charging extra without reasons & not responding to customer's enquiries. Easyparcel also charges your credit Card extra reduction without informing its customers inadvance. Just look up their google reviews its as bad as trustpilot's reviews. Lately they are also deleting one star reviews on google because they know they are in the wrong and are trying to hide their ugly business ethical. The way the company is managing its business you would think its going bankrupt. Maybe it is. If they really do serves them right.

Worst website.

Firstly, their website had errors and ended up charging me twice for top ups and they claimed it's not refundable.

Offered not help for rejected shipping return and mentioned it's not refundable. Making me pay for shipping cost internationally even though they just returned it to me.

Poo service. Not recommended.

As seen many reviews,I encountered the same issues over and over.Missed pick up,driving people crazy chatbot.Hence rather pay higher to source for other platform.

Provided the metric weight (kg) and dimensions (cm) of my parcel and paid accordingly. Item was picked up. After 10 days I was told that I had to pay additional $26.60 as the "volumetric weight" was higher. They chased with the courier. Was offered to have the item returned against a return fee but no refund of what I paid. Stay away!