Eatclub Opiniões 

Tried for the first time and really unimpressed.

When I claimed the offer, the app said to "Arrive before" a certain time, so I assumed that was just the cutoff for arrival, rather than the deadline to pay the bill.

I ended up missing the discount, as I only saw the "10 mins left" email warning about the payment deadline after dinner (I don't check my inbox while out eating with friends - who does?).

This omission seems intentional, and resulted in me unknowingly paying the full price, plus a generous tip (which I added in part to make up for the discount I thought I was getting), and EatClub still got their commission. Never using again.

Service didn't work, customer support won't reply, and now I'm £40 out of pocket

Very happy with this app and the customer service! I had a glitch and customer service sorted it out within days and got me the discount I had lost in error! The choices are great with lots of variety. I have used in several locations around Australia!

The discounts are misleading.
Most of the time they have hidden fees.
Every time I had 20% off, I always ended up with a lower discount (15%), which is false advertising.
On top of that, the card did not work on 3 occasions and I had to pay full price.

Used for the first time tonight, was a bit concerned when the full price came up on my phone when i paid but got an email seconds after saying how much I had saved , you get more than one transaction while your there if you need to buy more it’s on a time limit which is explained in the email when you redeem the voucher for the visit , will definitely use again

They are Just showing discount to fool the customer. I recently booked 2 pizza & 2 paneer tikka stuffed garlic bread ( Mojo Pizza) through Eat club. After receiving order we notice they have sent us a Plain garlic bread instead of stuffed. I raised a complaint & spoken to Customer Service centre they are forcefully saying to eat what u have got. As per there terms Exchange is not possible.
This is how they fool customer by showing a big discount.

Used it for the first time yesterday with no issues. Nice way of introducing you to restaurants you might not have visited before.

Really recommend, I was scared when I was reading all the opposite reviews but from using my self I am definitely happy and would use again, what am I losing not using haha it’s a win win

I have gone to fair trading and ACCC these guys have ripped me off several times sneakily after spending thousands with them. They appear all good and was no issues but minute there app plays up they won’t refund you and you will fork out the full bill. On a day when it’s public holiday and it appears to have gone through all so confusing that was just one time. No customer support and rude response as a loyal customer who was in the top 2percentage of highest spenders. This app is being run by kids and it’s not capable of keeping up with its concept. BE WARNED do not use !!!

I would strongly advise any venue considering joining EatClub to think twice.

Our experience has been incredibly disappointing from the beginning. We were promised one thing during the sales process, but once we signed up, the reality was completely different. Agreements that were made were simply not honoured, leaving us feeling misled and unsupported.

The app is unreliable and regularly fails to work properly, which creates unnecessary confusion and frustration for customers and extra stress for our staff. Instead of taking responsibility and resolving issues promptly, support is slow and offers very little practical help.

As a venue owner, you expect a business partner to be transparent, reliable, and to stand by their commitments. Unfortunately, that has not been our experience. Rather than helping our business grow, this partnership has created ongoing problems and wasted valuable time.

Based on our experience, I cannot recommend EatClub to other venues.

We went to a Thai restaurant called VOCO Thai Kitchen in West Ryde with Google Rating 4.7 Star introduced through Eat Club. The experience was a total disaster. The food was sus and disgusting. Never ever dine in this place again.

Both the restaurant I went to and the app were absolutely horrible. I was overcharged because the EatClub prices don’t match the in store menu prices, which is a very dodgy way to “accidentally” overcharge someone. Their customer service is terrible and rude and blatantly refused a refund for the overcharged amount but offered me a voucher. I declined because I will not use them again. My emails went unanswered for a week as well. If they want to keep people using their app they should work harder to provide good customer service.

The discounts advertised do work, and I've managed to save money using the app, which is why I'm giving it 2 stars instead of less.

However, I've had two separate issues where I needed a refund, and I contacted customer support both times. Unfortunately, I never received a response. It's really frustrating when something goes wrong and there's no way to get help or recover your money.

I also noticed on LinkedIn that EatClub appears to be hiring for multiple business development roles, but I couldn't find any customer service positions. As a customer, that gives the impression that the company is prioritising growth and revenue over supporting the people who already use the app. Whether that's the reality or not, it's certainly how the experience feels when your support requests go unanswered.

Good discounts alone aren't enough. If a company is happy to take customers' money, it also needs to be there when something goes wrong. Ignoring refund requests is unacceptable, and until EatClub invests in proper customer support, I can't recommend it with confidence.

I've been trying not to get a reimbursement from Eat Club for two weeks. I've sent about 20 messages back and forth with customer service, many of which they've ignored for days until I wrote again, and still no reimbursement. They apologize and say they're waiting on the tech team, but nothing happens and I don't believe they're truly even working on it. Good if it works, but the second you have to interact with customer service it's a kafkaesque maze.

I’ve been using EatClub for quite some time now, and it’s easily one of the best apps I’ve ever downloaded. The savings are fantastic, the range of restaurant partners is constantly growing, and it’s introduced me to so many incredible places I otherwise would have missed. It’s become my go-to app whenever I’m eating out.

What truly separates EatClub from so many other companies, though, is its customer service—and that’s largely thanks to exceptional people like Rose.

Rose has been nothing short of outstanding. In an era where great customer service is becoming increasingly rare, she has completely restored my faith in what genuine customer care should look like. Every interaction with her has been warm, professional, responsive, and incredibly thoughtful. She doesn’t just resolve issues—she takes ownership of them, follows up proactively, keeps you informed every step of the way, and makes you feel like a genuinely valued customer rather than just another support ticket. Her commitment to delivering an exceptional experience is obvious, and she’s a huge credit to EatClub.

The support I’ve received—from refunds through to follow-ups—has always been handled efficiently and fairly, leaving me with complete confidence in the company. Knowing that people like Rose are behind the scenes gives me every reason to continue recommending EatClub to friends and family.

Outstanding app, outstanding savings, outstanding restaurant variety, and truly world-class customer service. Rose deserves special recognition for the incredible work she does, and EatClub is incredibly fortunate to have someone of her calibre representing the company. She’s the kind of employee who turns satisfied customers into lifelong loyal ones.

The app is an absolute mess. The location recognition is embarrassingly inaccurate — it somehow thinks Bristol is in the United States, which is absurd for an app supposedly built around Bristol’s food scene.

Then there’s the digital payment card setup. I followed every step exactly as instructed, but instead of letting me connect the card, customer service pushed me to pay full price and then submit a refund request. I did that, but after reading other users’ experiences, I’m not exactly confident I’ll ever see the full refund.

I even contacted customer service again, and they sent me a text with refund instructions — which, unsurprisingly, did not work either. The support page only offered options to call, text, or email, none of which actually resolved the issue.

And the referral email? Completely pointless. They invite me to refer a friend, yet the link doesn’t work and leads nowhere. Why send out a feature that isn’t even functional?

Overall, the app doesn’t feel reliable, polished, or ready for real users. It certainly doesn’t feel like an efficient way to earn discounts around Bristol.

The Eat Club booking didn't work. Ended up paying full price. I went to Ombra at Chermside and the app didn't work nor did the Google Wallet.

very bad service the order is delay for 45 mins no rain no agnet is talking not provide the delviery partner number

nothing very bad experience this is the first time and last time to book the order to eatclub.com

I don't know about others' experiences and I'm not saying they aren't true but we paid 8 pounds only for the order that would have cost 40 pounds (thanks to the £15 discount for the first timers). I can't say anything bad about the app. 5/5 stars.

Used this three or four times with no problem in the past. Suddenly the offers did not match what was advertised for example they would offer 30% off but then a payment. I would only receive about 15% off. I emailed them to complain that this is misleading and false advertising and they have banned my account and blatantlynot responded properly to my emails. I’ve now contacted Fair Trading.