Eatlean Protein Opiniões 

655
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Their actual products are great, but their packing of the product is terrible. Despite the outside of the box saying "keep refrigerated" they refuse to pack the cheese in any actual insulation (just... Ver mais

Classificada 5 em 5 estrelas

Really great products for people who love cheese but need to reduce their cholesterol. Fast delivery and good shelf life, but it's so tasty it doesn't last long.

Classificada 4 em 5 estrelas

Delivery was sooner than stated. Packaged very well. Delivery company chosen were also excellent. Two chick's eggs whites were great. The Tasty Mature, whilst melts much better than the ordina... Ver mais

Classificada 1 em 5 estrelas

Grated mature cheddar cheese doesn't go out of date till 10th march, just opened a bag and its moldy throughout cant trust this cheese so everything disposed off, refund for 1 packet which is a joke.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de encomenda de comida online
  2. Produtor de alimentos
  3. Fornecedor de produtos alimentares

Escrito pela empresa

PROTEIN PACKED, LOW FAT, SUPERCHARGED CHEESE 💪 40% more protein 🏃 90% less fat 👇 50% fewer calories Cheese made to fire up your tastebuds and fuel your body. A natural source of protein, no nasties, no nonsense, just game-changing macro's (and an epic melt!


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

655 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 42% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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3,6

Todas as opiniões

(655)

121 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I ordered £45 products which arrived…

Update: the product has mould in it. No response from the vendor!!

I ordered £45 products which arrived with ice packs completely melted and bars broken. I provided a video with timestamp showing clearly the condition of the package. As it is dairy product it can not stay unrefrigerated especially on the hottest day of the year (so far).

Got a response from the company saying its ok to consume!! really are you joking as your website says they need to be refrigerated.

I have raised this with my bank and will be raising with food safety standards company as not only the product was damaged the subsequent recommendation is dangerous.

22 de maio de 2026
Opinião espontânea
logótipo da Eatlean Protein

Resposta da Eatlean Protein

Hi Vish and Mag,
Thank you for taking the time to leave a review for us. We are sorry to hear that you were not satisfied with the delivery.
A member of our Customer Services team has now contacted you to reach a resolution.
- The Eatlean Team

Classificada 4 em 5 estrelas

Great service and products.

Delivery was sooner than stated. Packaged very well.
Delivery company chosen were also excellent.
Two chick's eggs whites were great.
The Tasty Mature, whilst melts much better than the ordinary protein cheese, doesn't have a cheddar (even mild cheddar) flavour. I find adding some parmesan improves it's flavour.
Good macros though, if you are trying to lower fat intake.

Wish I could give 4.7 stars, since it such a small issue of flavour.

Otherwise very satisfied.

23 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

High protein and great macro cheese

Ordered some grated and solid cheese and it tasted great. For the macros and calories I think is the best cheese you're going to find! Only downside was royal mail messed up the delivery and by the time I got my cheese it was expired. But customer support was very helpful and Matt helped me revive a replacement order which arrived on time!

22 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible product

Terrible product. Cheese slices stuck together so much that it wasn't usable, couldn't even separate with a knife. Dont bother, it all went in the bin.

11 de maio de 2026
Opinião espontânea
logótipo da Eatlean Protein

Resposta da Eatlean Protein

Hi Gavin,
Thank you for your review. We are sorry to hear that you experienced a quality issue with our cheese slices. Please send us an email to info@eatlean.com with some photos if possible and we will certainly look to feed this back to our Quality Assurance team and provide a resolution.
- The Eatlean Team.

Classificada 1 em 5 estrelas

Mouldy cheese!

When my order was delivered, a pack of grated cheese was mouldy. I contacted Eatlean and almost a week later I’ve had no response from them. This isn’t the first time I’ve received mouldy cheese, and I won’t be ordering from them again.

13 de maio de 2026
Opinião espontânea
logótipo da Eatlean Protein

Resposta da Eatlean Protein

Hi Mark,
Thank you for your review.
Our sincerest apologies that the cheese contained mould. It appears that a member of our team has since been in contact to provide a resolution. However if you do require further assistance you can email us any time at info@eatlean.com and we will be happy to help.
- The Eatlean Team.

Classificada 2 em 5 estrelas

Love the cheese, but terrible customer service

Let’s start with that we actually love the products! It’s great for a diet! We tried some blocks of cheese and crispy bites from the supermarket and were hooked!

But the customer service is terrible.
We ordered a box over two weeks ago and still haven’t received all of the items. We sent by now probably 6 Emails but only received a reply to one message, with a “sorry for the inconvenience” and “we’ll look into it”. And then nothing…
There were 8 items missing and after two weeks still not a proper apology or refund. So we cancelled our subscription.
To be fair most products are cheaper in the supermarket anyway, but the choice of items is a lot less there.
Besides that we found mould in one of the items we did receive, but didn’t even go after that since they never reply anyway.
Very disappointed.

30 de abril de 2026
Opinião espontânea
logótipo da Eatlean Protein

Resposta da Eatlean Protein

Hi Stacey,
Thank you for your review. We sincerely apologise regarding the missing items.
It appears that a member of our team has since been in contact to provide a resolution, and hopefully these have now reached you safely. However if you do require further assistance you can email us any time at info@eatlean.com and we will be happy to help.
- The Eatlean Team.

Classificada 1 em 5 estrelas

Still not received

UPDATE:

Cheese finally arrived 12th May covered in MOULD!! Never again will I be using Eatlean.

I placed an order on 25th April. Almost 3 weeks later I still haven’t received the order.

Received a dispatch notification on 28th April then nothing further and Royal Mail kept saying they were awaiting the package.

I’ve contacted customer service twice and Facebook chat and have finally heard back on Friday last week confirming that the order had potentially gone missing a new order would be sent. But days later and still no correspondence confirming it’s been dispatched again.

I’ve tried to be patient considering there was a weekend but still no dispatch notice yesterday or today so I’ve now asked for a full refund so I can purchase some goods with my normal protein provider.

It’s a shame as I have used this company a few years back and all was great not so this time.

25 de abril de 2026
Opinião espontânea
logótipo da Eatlean Protein

Resposta da Eatlean Protein

Hi Leo,
Thank you for contacting us.
Our sincerest apologies for the issues you have experienced with this order. We have fed back to the team so that we can improve our service.
It appears that a refund was offered and you should now have received the funds back into your account.
Again we do apologise for the negative experience.
- The Eatlean Team.

Classificada 3 em 5 estrelas

Selten habe ich so etwas unseriöses…

Selten habe ich so etwas unseriöses erlebt.
Ich habe für über 50 Euro Käse bestellt, nach 10! Tagen war immer noch keine Ware da, nachdem ich eine Mail geschrieben habe, bekam ich als Antwort zurück das die Ware im Depot angeblich nicht eingescannt wurde.
Mir wurde angeboten die Ware erneut zu schicken, ich habe dem zugestimmt. Das war vor einer Woche, bis heute ist weder Ware noch eine Lieferung Ankündigung bei mir angekommen. Ein absolutes Unding.

Geändert am 26.05.26:

Da mich nach einigen Wochen letztendlich das kostenlose Paket erreicht hat ändere ich von 1 Stern auf 3 Sterne. Für das Produkt selbst würde ich sogar 5 Sterne geben, weil es für meine Zwecke absolut perfekt ist, es gibt kein Vergleichbares Produkt am Markt.

Ich würde wirklich gerne wieder bestellen, habe aber neine lust auf Versand ärger.....

6 de maio de 2026
Opinião espontânea
logótipo da Eatlean Protein

Resposta da Eatlean Protein

Hi Alain,
Vielen Dank für Ihre Bewertung.
Es tut uns leid, dass Sie Probleme mit Ihrer Bestellung hatten.
Dieses Problem scheint nun gelöst zu sein. Sollten Sie dennoch weitere Unterstützung benötigen, kontaktieren Sie uns bitte per E-Mail unter info@eatlean.de. Wir helfen Ihnen gerne weiter.
Mit freundlichen Grüßen,
- The Eatlean Team

Classificada 1 em 5 estrelas

Nie wieder , 9 Tage nach Bestellung noch keine Ware angekommen und nicht mal Versand !

Habe am 26.04 mehrere Produkte zum ersten mal bestellt.
Bis heute sind die Produkte nicht geliefert worden.
Nach Email Kontakt gehen sie davon aus das es am 06.05 verschickt wird , laut der APP Shop ist noch nichts passiert ( stand 15 Uhr ) .
Als Entschuldigung da es solange dauert gab es ein 10% code für die nächste Bestellung.
Werde da nie wieder Bestellen , eine Firma die nicht mal den Versand im griff hat , wie soll da die Qualität der Produkte dann sein .
Man kann nicht mal seine Bestellung im shop stornieren , aber der Grund lieg dafür darin weil dann viele ihre Bestellung stornieren würden.
Hoffentlich kommen irgendwann meine bestellen Produkte an, da ich keine Lust habe wegen den betrag zum Anwalt zu fahren um mein Geld zurückzufordern.
Schade aber nicht nochmal

6 de maio de 2026
Opinião espontânea
logótipo da Eatlean Protein

Resposta da Eatlean Protein

Hallo Chris,
vielen Dank für Ihre Bewertung.
Wir entschuldigen uns aufrichtig für die Verzögerung Ihrer Bestellung.
Das Problem scheint behoben zu sein. Sollten Sie weitere Fragen haben, kontaktieren Sie uns bitte per E-Mail unter info@eatlean.de. Wir helfen Ihnen gerne weiter.
Nochmals Entschuldigung für die Unannehmlichkeiten.
Mit freundlichen Grüßen
-The Eatlean Team

Classificada 1 em 5 estrelas

Unfortunately my order has not arrived-…

Unfortunately my order has not arrived- ordered on 26th of April and have emailed asking where it is but no response - I spent over £40 - mistakes get made but not responding to emails feels disappointing

6 de maio de 2026
Opinião espontânea
logótipo da Eatlean Protein

Resposta da Eatlean Protein

Hi Hummidge,
Thank you for your review.
Our sincerest apologies for the delay in our response to you.
A member of our team has contacted you today with an update regarding your order status. However if you do require further assistance, feel free to email us at info@eatlean.com and we are always happy to help.
Kind regards,
- The Eatlean Team

Classificada 4 em 5 estrelas

Still the best

Quick delivery, cheese is well packed and includes cold gels (although the package arrived in the afternoon so they were already room temperature). The cheese is super tasty. I've been buying it for years now. My only complaint is that they stopped selling the big packages and to make the delivery worth it, I need to buy 15 of the small ones! Still, the best option in the market for low fat, high protein cheese.

1 de maio de 2026
Opinião espontânea

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