Ecolines Opiniões 53

Very disappointing experience with ECOLINES.

I was traveling from Minsk to Warsaw with a transfer in Marijampole. I hold both Belarusian and U.S. citizenship and had both valid passports with me during the trip.

The ticket was purchased using my Belarusian passport, while I legally crossed the Lithuanian border using my U.S. passport, which does not require a visa.

At the transfer point in Marijampole, late at night during cold and rainy weather, the driver refused to let me board the connecting bus despite me presenting both passports and calmly explaining the situation.

Instead of trying to help or resolve the issue professionally, the driver became aggressive, shouted at me in front of other passengers, humiliated me publicly, and told me to leave and not enter the bus.

I was left stranded alone at night in an unfamiliar place and had to pay additional expenses for a hotel and alternative transportation the next day.

What makes the situation even worse is that after multiple emails, complaints, and support requests, I received absolutely no response from ECOLINES.

This level of customer service and treatment of passengers is unacceptable for an international transportation company.

Nope. Terrible communication. Almost all my trips with them had to have at least a minimal problem
Was not writing reviews as I it was a long time the only direct option I had to travel between work and home but when I didn't make it to my father's funeral because of a delay on it's first stop (very common by the way) and trying to kindly ask the driver that I can lottery jum off if he could drop me out at any gas station, road parking not the next station 🤷‍♂️ they can't- learn how to use a fu*king watch and you won't even have problems like that.

Very good experience with Ecolines. The bus was on time, clean, and comfortable, and the journey was smooth. After a previous issue with another company, I really appreciated the reliability and professionalism. Everything worked as expected, and I was able to reach my destination without stress. I would definitely travel with Ecolines again.

Was travelling from Parnu to Riga by eco line bus. Very happy with experience. Bus driver Roman was very nice and polite. Bus came in time and everything clean and tidy . Highly recommend!

Habe den Busticket online gekauft von Minsk nach Köln. Die Reise wurde von Ecolines storniert da die Grenze zwischen Belarus und Litauen geschlossen ist. Seit Zwei Wochen keine Rückerstattung keiner geht ans Telefon auf E Mail wird nicht geantwortet. Nie wieder

Had an absolutely awful experience. Driver was smoking while driving, my seat and the one next to it were covered in melted chocolate, we had to turn around and pick up passengers from the previous stop.

Driver came to the border crossing (Lithuania-Belarus) without documents that allow him to cross the border. We are awaiting for 4 hours when other driver will deliver documents from other side of the border.

Line 8460 Ankunft Berlin 13.30 28.09.2025
Dieses Mal unmögliches Personal unfreundlich macht irgendwie alles mit Wut eventuell sollte er lieber ein LKW mit Schweine fahren. Es gab auch keine Verpflegung wie auf der Hinfahrt. Bei fast Verdoppelung der Preise sollte der Service aber bei weitem besser sein!

Ich habe allerdings auch schon sehr gutes Personal kennengelernt also
Auf meiner Hinfahrt geht es doch

Meine Mutter musste drei mal den Platz wechseln, obwohl auf dem Ticket stand den Nr.von Platz. Einfach unmöglich 🤬🤬🤬

Я приобрела билет на рейс Oldenburg – Minsk (№30625489) всего за 9 часов до отправления и сразу же отказалась от поездки. Билет не был использован, услуга фактически не оказана.

Компания вернула только 50% стоимости, ссылаясь на внутренние правила возврата (за 24–1,5 часа до рейса). Однако при покупке билета за 9 часов до отправления физически невозможно соблюсти условие «отказ более чем за 24 часа». Это ставит пассажира в заведомо невыгодное положение и выглядит несправедливо.

Я обратилась в службу поддержки с просьбой вернуть 100%, так как считаю, что если услуга не оказана, клиент должен иметь право на полный возврат. Сейчас жду окончательного ответа.

⚖️ Надеюсь, компания пересмотрит такие правила, ведь добросовестное отношение к клиентам и уважение к их правам — важная часть репутации.

Sent a complaint to their email and was brushed off and told they “only accept complaints through website”. Honey (Zane who responded), you can just click “forward” and send it to complaints department, it’s not that difficult. I’m not filling out no forms or making more effort when I’ve already sent a very detailed email.

The issue - there’s no regulation on their terms and conditions about loud behavior - talking on the phone, listening to music / videos out loud. I have had so many conflicts with passengers who are disrespectful towards everyone by being pound and disturbing. Why do I have to tell grown men to turn their voice down and that the whole bus doesn’t want to listen to his children on loudspeaker?

I have emailed and complained about this several times already, never response or improvements. All it takes is adding a point in terms of use which would allow the staff to take action. Then all you have to do is putting some stickers (like
No smoking) around the salon with image “headphones on - volume off”. IT’S NOT HARD.

Please do something! Why does whole bus have to suffer because of some hillbilly who has no respect and common sense? I’m furious. 20 hour bus ride with this specimen and I can’t do anything about this behavior.

Отзыв о рейсе Ecolines №8472, Варшава → Франкфурт, 14.08.2025

Моя поездка оставила крайне неприятное впечатление. Автобус прибыл с задержкой более двух часов, при этом никакой информации о причине или времени прибытия пассажирам не предоставлялось. Вокзал был закрыт, персонал других автобусов грубо отказывался помочь, горячая линия почти не отвечала.

При посадке возникли проблемы с билетами — система не показывала некоторые купленные места, в том числе детские, и пассажиры были вынуждены самостоятельно разбираться с местами, часть которых продавалась несколько раз.

Оплата багажа производилась ночью, в крайне неудобных условиях, а ручную кладь не принимали без дополнительной оплаты. В салоне автобуса присутствовали неприятные запахи из туалета, уровень чистоты был низкий.

Водители и стюардессы проявляли грубость и пренебрежение к пассажирам, не помогали решить возникающие вопросы и не пытались сделать поездку комфортной.

В итоге поездка была стрессовой, небезопасной и крайне неприятной, и я не могу рекомендовать этот рейс.

I recently purchased a return ticket from Vilnius to Prague with ECOLINES and faced a serious issue. Despite carefully selecting my return date (August 21), their website glitched and booked me for September 21 instead. I noticed the mistake less than an hour after purchase and tried to change the date via their website and app — both kept freezing and crashing.

I contacted their support immediately, but their response was disappointing. They refuse to refund the amount to my ecoBonus account, insisting on a refund only to my bank card — which can take up to 15 working days. This delay and inflexible policy make it impossible to rebook quickly, causing me unnecessary stress and inconvenience.

The technical problems on their side, combined with poor customer service and rigid refund policies, make me question their reliability. Be very cautious when booking tickets with ECOLINES online.

They position as Latvian company but in fact they are regulated by russian transport law, emails got in russian, review links in russian... I will avoid forever

The bus I had booked was cancelled. No notification, no reason given.
I went to their info office. The employee was kind. She arranged for a refund which was in my bank account the same day.

I would like to start positively, unfortunatelly there is hard to find something positive on this ride.

When I arrived at the Ostrava Svinov bus station, number 2, in front of the train station, I was unable to find any Ecolines information. To clarify the situation, I tried to call the helpline, but the automated answer directed me to the website and hung up the call after 55 seconds. I sent an email to request information. I had also tried making another call.

Then I check the website where it is written Ostrava (UAN), which is 7km away. So information between Ostrava Svinov - Ostrava UAN! How confusing for someone who does not live in Ostrava.
We had to take Uber which took as to Ostrava UAN from Ostrava Svinov.

There we saw the bus, with unprofessinal Russian driver. I based this on information since he can't speak English, Czech or Polish. His comunication was only repeating passport as he probably doesn't know any other word. I hold Czech citizenship since I should not need passport to travel in EU. Bus left Ostrava (UAN) at 16:35 even the scheduled time was 16:40

My theory about the Russian driver is based on his answer to my question if he can open luggage department for us in Krakow and he simply said Нет.

Since this was quite stressful experience, I gave them a chance to improve their reputation before I post it on travel websites with all relevant information. I have waited for 2 weeks before I posted it here.

This is what is written on the ticket:

Departure station
Bus station Ostrava Svinov
Vítkovická, 702 00, Ostrava
Bus stops at the bus station in front of the
railway station, on platform no. 2.

I can't upload picture here with the review as proof.

Моя поездка 03.07 до 04.07 из Риги в Магдебург была очень хорошая. Отличные водители и очень приятная и профессиональная стюардесса Юлия. Информация точная,на трёх языках, очень внимательная. Салон чистый,туалет чистый, водители профессионалы,всё очень чётко и отлично работает. Могу только порекомендовать ехать с компанией Ecolines. Спасибо за заботу.

Ich bin früher des öfteren mit Ecolines von Berlin nach Vilnius gefahren. Mein Problem war das zusätzliche Gepäck. Bei Ecolines scheint es keine einheitliche Regelung dafür zu geben. Man ist dem Launen des Fahrers ausgeliefert. Auch über das Internet gibt es keine Möglichkeit zusätzliches Gepäck zu buchen.
Deshalb habe ich mich entschlossen mit Flixbus zu fahren, wo diese Sachen eindeutig besser geregelt sind. Außerdem werde ich nicht gezwungen nachts fahren.
Bei der Datum der Erfahrung habe ich das Datum meiner letzten Fahrt angegeben, aber das Problem bestand bei allen Fahrten, wo ich Sondergepäck hatte.

🌟 Public Review for Autolux Ecolines

I traveled from Poland to Kyiv with Autolux Ecolines and was genuinely impressed. Here’s why they stand out compared to FlixBus:
• ☕️ Free coffee throughout the journey—a great perk.
• 📶 Reliable Wi‑Fi for the entire trip; no annoying 200 MB cap like FlixBus.
• 🪑 Extremely comfortable seats and spacious, clean interiors.
• 🕐 Punctual departures and arrivals, no delays at all.

My experience with FlixBus couldn’t contrast more—they had an awful 11‑hour delay on the Kyiv → Bielefeld route. After that, the choice was clear.

Highly recommend Autolux Ecolines for anyone looking for comfort, reliability, and genuine care.

Poor service. Unable to receive cashback. Customer support never helps.