Eco Web Hosting Opiniões 

There is no need to contact their support. y site is always fast.

They should stop worrying about their green credentials and worry about their customer instead. I have recently had a heart attack and three strokes and asked for their help and support because I am now partially blind- I have had no help and support and they will not speak to me on the phone - everything has to be done by support ticket - but i cannot see to write and respond to support tickets. i have been with the company for a number of years but I am looking for someone else - uncaring and utterly unresponsive.

I started reaching limits, and it caused numerous errors and lost emails. The sales representative helped me with a better plan and scheduled migration. Thank you for the discount and seamless migration. No issues now!

Over the past three months, I've logged 2 separate outages—one of which was unannounced maintenance that resulted in downtime between 30 and 90 minutes. I received only a generic "network maintenance" email after the fact. Their advertised 99.9% uptime guarantee feels misleading when I factor in these "maintenance" periods.

Ecowebhosting services used to be good, but since their recent migration, the service is going from bad to worse. Support team take forever to address issues that are suppose to be basic support. If ecowebhosting continue this, I will be a lost client.

This is my second project with Eco Web Hosting, and I haven't been disappointed yet. I have gotten a lot of guidance and support from the support team, and to me, the service (and freshly planted trees, which I value) is well worth it. Even being in a different timezone has proven to be of little consequence. I was worried about this at first, but responses have been swift. I hope to be planting more trees with Eco Web Hosting for as long as we can. Highly recommend.

The key thing for me is their tech support. I've never had to wait more than fifteen minutes to hear back. Excellent assistance. I appreciate it.

Since migration the service has massively declined. We’re experiencing really slow support, the staff don’t read tickets and have come across multiple issues which we’ve either had to work around or simply haven’t been sorted.

Eco Web Host has been a reliable service provider, but most importantly, they have an excellent and responsive support team. I'm not terribly tech savvy so their assistance any time I'm confused or out of my depth has been monumentally helpful.

After the forced migration, all the services are just trash! Support takes forever to respond and when they do, not helpful at all it is just sad. My clients and I had serious reputational and financial loss because of this company here. I can classify it as a criminal organization as they want to take money money without offering any value but they want to hold you at ransom to their disfunctional services.

Since the forced server migration I've had constant problems with email: legit emails land in spam, servers are not online etc. The helpdesk is of no help at all. It seems like they are now running their services on some garbage AI written code.

Echoing others' recent experience since the takeover by ENIX. Support is now dreadful, taking many hours to respond and then not reading the ticket, so they only do half of what you asked. The AI-powered help often suggests actions that don't work. The 24-hour support now means it takes 24 hours to get a reply. The platform itself doesn't work properly.
We and our clients lost money and reputation when the forced migration occurred. We're moving everything back to 20i.

Good pricing for WordPress hosting. I'm using them not because they are green. One day, I found them, and their prices were okay, and I signed up. It could be a good place for those who are concerned about the environment, though. I like the service and the performance of our websites.

Cost us about 20 - 30% in sales post migration. Preparing to move to new hosting.

Things keep going from bad to worse. Since the horror show of the migration my clients have had constant issue with email. Unable to connect to the mail server on and off.. I raise a ticket and get all the unhelpful "have you tried using the right password" .. then the issue normally resolves. I've noticed in brevo that emails sent to their mail.enmail.co often get deferred.. which I've never seen before... so I'm assuming they have ongoing resource problems. I would move everyone away but after weeks of disruption I just don't have the time or energy. They send no apology, no help. Looks like they're trying to smother over all the bad reviews by getting some new ones..

Eco Web Hosting have moved from the very good infrastructure at 20i to the absolute cheapest colo and free control panel you can imagine. On top of that my site and email were down with no notice. This company is on fire, will they even be here in a month the way they treat their customers?

All the things that made this great hosting seem to have been 20i only hosting features, I have moved back to 20i and the support team there are fast and responsive.

Similar to other reviews here, I had a slightly rocky period during the migration over to the new hosting platform. However, I discussed this with the support team, who provided me some reassurance and since my websites have been so much faster.

Reliability has been perfect since too. I was getting some notifications from downtime monitoring through JetPack previously, but since the move to their own hosting platform it seems have resolved all of those issues entirely.

The team have been excellent. There were delays in getting a response during the transition, but since it's definitely improved. I opened a ticket and got a response in 20 minutes which is excellent.

Much better, thanks Eco

Been a customer for many years, ever since enrolling on the original Codestars web development course on Udemy. Have since used them to host many personal and business websites. Only a few technical issues over the years which have been dealt with over the phone immediately by friendly staff.

A week ago I had an email saying there would be a migration but nothing needed doing by me. Then we stopped getting emails, and our website went down. Logged in to Eco web hosting - it's a new control panel and no more customer service phone number available.

There's DNS records I never made on our website. I create a ticket, and wait. Hours later, we're getting calls from customers asking what's going on. Still no response from Eco web hosting, I notice the ticket has been set to low priority.

I look online - there's a lot of people complaining about the same thing. Looks like the company has been acquired by another firm.
I quickly get some hosting with another more reputable company and within hours I'm back up and running.

Finally get a response from Eco web hosting, saying don't worry it looks like your site is fine!

I explain that's because it's being hosted elsewhere. They cannot/ will not tell me why my website went down and why my emails weren't working. Apparently they tried to replicate the problem at their end but couldn't tell me how they were attempting to do that.

I've now cancelled my hosting with them and will never be using them again. I can only assume it's poor management by whoever has taken them over, or they are simply getting rid of less profitable customers. At the very least reinstate the customer service phone line.

Five days after raising an urgent support ticket I'm being completely ignored, they are obviously now refusing to answer support tickets. As telephone number has been removed there is now no way to get in touch regarding urgent failure issues.
We are resellers of this company and they have completely left us and our customers high and dry.

Since being acquired by Enix this once brilliant hosting company has been destroyed. They have migrated the hosting to their own infrastructure, breaking almost everything in the process. Their mailservers are regularly unresponsive and have a poor spam reputation so that outgoing mail is frequently bounced by most major mail services. After weeks of pain I have moved everything back to 20i who used to host many EWH services. Everything just works again now and 20i support is top notch. Unfortunately I can no longer recommend EWH to anyone.