Eden Motor Group Opiniões 3158

Picked up a Mazda 2 Hybrid today from Eden Mazda, Taunton. Thank you to all concerned for a very straightforward process of trade-in and purchase. I was kept informed regularly about progress of the sale and new car preparation. I was provided with a comprehensive show and tell about the new vehicle controls. My Service Plan was expertly transferred to my new vehicle. All in all, I was impressed with the courtesy and knowledge of the entire team. Well done everyone.

INCOMPETENT LIARS in the Oxford branch
Collected a new Frontera on a lease deal 4 weeks ago. Isobel was wonderful and helpful, and the car itself is completely fine.
HOWEVER - I part exchanged my previous vehicle with them on the same day, and was told the funds would be in my bank within 4-5 working days. After 2 weeks I started chasing and spoke to Jack and Simon on numerous occasions, each time they assured me it 'would be done today'. On Tuesday 21 April I was called by them again to apologise that it still hadn't been done, but they gave me their word it would be sorted first thing the following day. 3 days later, and it has taken the threat of my lawyer contacting them for them to action the payment - and I still don't actually believe they will do it.
I have never been served by such incompetent, lying clowns.
Perhaps a few thousand pounds is not much to them, and they are more interested in clients purchasing expensive models, rather than cheap lease deals, but to me it is a lot of money that has been missing from my bank account for a month!
This is my first ever negative review, but if you hadn't guessed, I am furious.

The price you see is NOT the price you pay.
The prices may look good but they use drip pricing – adding on additional admin fees (£169 + fuel fee) before you make the payment. Drip pricing is prohibited under the Digital Markets, Competition and Consumers Act 2024, which requires compulsory fees to be included in the advertised price, from the outset. I raised this directly with the local branch (Eden Hyuandi Torbay) and Eden Head Office, but nothing changed. The fees appear to be part of their business model – wrongly making their cars appear cheaper than they actually are. I walked away for this reason. It’s unfair on competitor garages who comply with the law.
I’ve reported them to the Competition and Markets Authority (CMA). Please do the same if they try to make you pay additional compulsory fees which are not included in the list price you see online.

If you need a car through mobility, I would suggest you stay away from this Mazda showroom - Eden Mazda Taunton. My son needed a car - his first through mobility - and this poor excuse for a show room sold him a car that he could not be insured on as he is under 25. The manager, James, would not resolve the issue and we were told that the sales person had now left the company so they could not do anything. I asked for our initial payment to be refunded but the so called manager refused and just argued back and forth by email! The most awful customer service and a manager who would not know good customer service if it knocked him over! A truly upsetting and frustrating experience. We had to end our contract with mobility - more charges - and go to another dealer - we went to Nissan where the service was outstanding and we got a much better car! A wonderful service from Nissan who care about their customers. Mazda does not, and basically scammed us just so the advisor got his commission! James you need to go back to train! No wonder you and your staff are crooks! I only wish I could type some choice words on you. I really hope you sleep well at night scamming disabled people! What a wonderful man you are - not! I hope your family are proud of you! Only a disgraceful human deceives disabled people so you win this award! Parasite! Avoid Eden Mazda at all costs! Dishonest, deceiving and swindlers!

Mike and Victoria was very helpful and good service. Mike was very kind to let me have his car as my car was in for a service and m.o.t. Mike would not take any money for petrol. I would use them again. All the staff are nice.

I recently dealt with Eden Hyundai when looking for an EV. I had previous experience with Eden Madza a few years ago which was equally dreadful.
At Eden Hyundai, I dealt with Aurora. I made an online request to test drive a Kona. The appointment was approximately 3 weeks in advance.
I received a call from Aurora to confirm a few details and during the call, I said that the car might be a company car but it was unknown at that stage how I would purchase the car.
The day before the test drive, she called to cancel the appointment as they didn't have anyone available, despite having had approx 3 weeks to arrange this.
I then asked her to contact me when someone would be available so that the appointment could be rearranged. We are now approx 2 months later and I've heard absolutely nothing.
Eden Mazda were equally laid back in their approach after I test drove a car. Due to neither company following up, I have bought (personally) one through another company.
So I congratulate Eden and Aurora for providing such diabolical service that you've lost out on two sales!
I certainly won't ever be coming to you again nor recommending you to anyone.

Went in for a service and came out with a car. Was served by a very friendly helpful knowledgeable guy called John. From start to finish he listened to what I wanted and what o could afford and got me the best price for my new car. Very patient and explained everything to me. All the staff at Eden Wokingham were pleasant and helpful couldn’t do enough for me. Definitely recommend them.

After years os dealing with this particular dealership & purchasing various peugeot models ,I've haveing the most diabolical unimaginable senario one could ever wish to have.
My latest acquisition being a 3008, it's been a nice,good to drive car,until it developed a fault with the interior heating system. In August 2025 it was booked in for repair after they had it for fault finding, having taken dash out and informing me they have replaced various components ( all under warranty) they blew main computer and would have to order in from manufacturers, cut a long story short ,after 3months car was handed back,hey presto sorry sir car not fixed need to rebook January 2026 , well since January 2026 to this date 7/5 25 they still have my car for the same issues that I've paid years tax,years insurance, years M.O.T. that's nearly 6 months of throwing money down the toilet. It seems there is only one master technician who is apparently in conversation with peugeot via emails ? How to rectify the issues .I'm being informed there may b an issue with wiring harness & production line may have got it wrong .!?!?,
On top of this you try to call dealership.phone rings & rings & rings,eventually a human answers, you get told someone will call u back ? If your lucky it may be the case,but don't hold your breath thinking it will be same day ,no not even 3 days if your lucky.
So I'm driving around in a loan car (a) manual, (b) it's small &hard to get in & out of. (C) it's not the car I'm paying finance for. But am told we're keeping you mobile ?,wouldn't be the case if you pull your fingers out & get mine returned..
Moral of this is find another dealer who cares,cares about customer service,cares about loyalty.

Visited MG Eden in Swindon with 3 vehicles in mind. Unfortunately the salesman was arrogant unhelpful with zero respect for customers and the brand he was representing. Left the dealership feeling that MG is not the brand it purports to be. Off to Kia tomorrow.

This garage is really disappointing, not just because I have had 2 x terrible experiences, but also because the onsite telephone staff are very rude.
Communication is non existent and generally the attitude to the customer service is abysmal.
Also, when you raise your concerns you are met with sarcasm when it should be apology.
Not only are Vauxhall cars and vans very basic in everyway, so are the staff who deal with the already financially invested public. Avoid like a new strain of Corona virus, especially this location.

Josh at Eden Mazda Taunton was brilliant.

He quickly responded to my initial enquiry with all the information I’d asked for and even included a personalised video of the car.

I was travelling a long distance to view the car so it took a while for me to organise the trip but he was patient and not pushy at all and went above and behind to make sure everything was ready for me. He even picked me up from the train station!!

Overall it made the whole experience an absolute pleasure and I can’t thank him enough for making it so easy for me.

I’d highly recommend his services 10/10

I am writing to express my extreme disappointment with the service booking process at Eden Swindon. My experience was characterized by poor communication, unprofessional staff conduct, and a complete lack of follow-through from management.
My son booked an annual service and was instructed to arrive at 9:00 AM. Based on previous experience, we returned at 11:00 AM to see if the vehicle was ready. We were then informed, in a dismissive manner, that the car may not be ready until 5:00 PM.
The vehicle was finally released at 4:30 PM.
Due to this delay, I incurred a £100 parking fine, which I admit was due to my misunderstanding of the parking rules.

The service team claimed my son had booked an "All Day Appointment" However, I have thoroughly reviewed the following documentation:
• Initial email request
• Enquiry form
• Follow-up telephone correspondence
• Booking confirmation email
At no point is an "All Day Appointment" requirement mentioned. Despite presenting this evidence, neither the Service Centre staff nor the Customer Care line acknowledged the lack of transparency in their booking system.

Most disappointing was the internal handling of this complaint. Even the Senior Customer Care Manager explicitly promised a follow-up call to discuss these failures; that call never took place.

I had hoped to provide constructive feedback to help Eden improve their customer experience, but it is clear that customer satisfaction is not a priority here. I advise future customers to either seek a different provider or be prepared for significant, uncommunicated delays and a lack of professional accountability.

Eden Newbury recently serviced my car. Part of their promise is to valet the car upon completion. The service executive on the day escorted me to my car to check everything was ok. The job ticket completed by the engineer was all ticked to confirm that the car was ready. Upon arrival it was clear that the car had not been cleaned neither inside not outside. The service executive was clearly embarrassed and promised to email the department to point out the error. I was also promised a email with confirmation of the offer made on the day - discount against next service or to come back and get the car valeted at a time convenient to me. Not heard a thing since despite me writing out to them twice. The question I have is what else did they tick off as complete and not actually do the work. I have zero confidence in them. Before being taken over Mazda used to provide a better personal service. Sadly the Eden Group seems to have lost touch

Wish i could go lower. after sending numerous ignored emails about interest in the IM5/6 I visited Eden Swindon on a Saturday morning hoping they would be quiet I saw they had some parked up as I drove in. so i parked up and went inside, i was approached by a young man i asked if i could take a look at the IM5/IM6. to which a guy who was sat at a desk with customers. shouted am i interested in buying?

I thought this was odd. as i don't understand why i would say I'm interested in the car when I'm not! and i thought he came off as rude.

They told me they had some parked up outside. which I told them I had saw. and would like to look inside at the seats tech etc.

I was told they are preorders so i cant take them out for test drive. which was fine. but then it turned out they didn't even have keys for them. so i could not even sit and feel the car.

My next question was ok. well can i book an appointment for a test drive or to take a look. i was told no they don't do test drives. I pre-order the car it arrives and then its mine because they are pricey. which seems backwards to me. If your spending 50k+ on a car you'd want to test it/feel it first.

In the end I abandoned the idea and plan to look elsewhere.

Two cars from the same dealership, both with serious issues, and when we tried to resolve it we were met with aggression from management instead of support.

Extremely disappointing and upsetting experience with Eden Vauxhall swindon

I originally purchased a new car from this dealership which unfortunately turned out to be faulty. During the period it repeatedly broke down, the car ended up sitting on their forecourt for around six months. During that time I was even contacted by their service department about a service, which I asked them to carry out while the car was with them, yet this was never done.

When the ongoing issues became too much, I was advised to trade the vehicle in for what I was told would be a better replacement. Trusting their advice, I agreed. However, when I traded the car in, I was then told I had “missed a service” and £800 was deducted from the value, despite the fact that I had already asked them to carry out the service while the vehicle was in their possession.

Just six months later, the replacement vehicle broke down while I was driving on a dual carriageway, which was both dangerous and extremely stressful.

After contacting Eden Vauxhall about the situation, I was met with aggression from the Area Manager, Terry. When we attended the dealership on Thursday 5th March to discuss the issue, his behaviour was completely unacceptable. I was visibly distressed that the vehicle had broken down, yet he approached us multiple times in an aggressive and confrontational manner and refused to leave us alone.

He also loudly discussed personal and sensitive information in a public area, which felt humiliating and completely inappropriate. My mother, who is an OAP, was present and was extremely upset by the way we were treated.

The situation became so uncomfortable that members of his own staff had to step in, ask him to leave us alone, and apologise for his behaviour.

After already dealing with faulty vehicles, this level of treatment from a manager is unacceptable. Customers have rights under the Consumer Rights Act when vehicles are not of satisfactory quality or repeatedly develop faults, and this situation has been handled very poorly from both a customer service and consumer rights perspective.

Given the seriousness of these issues, I am now considering escalating this matter further through Vauxhall Head Office, Trading Standards, and the Motor Ombudsman. Customers should not have to deal with repeated vehicle faults, disputed service deductions, and aggressive behaviour when simply trying to resolve a problem.

Buying a car should be an exciting and positive experience, but this has been one of the most stressful and disappointing customer experiences we have ever had.

Met Jack Hudson( sales ) first time excellent customer services very, friendly, welcoming
If you need a Hyundai see jack based in High Wycombe

Well done Jack

Terrible customer service.

Dropped car off at time requested 9am, would expect it to be looked at not long after that but here still at the Exeter branch without my car. Now at 4pm am.told they don't have the part, REALLY

I am deeply disappointed by the customer service I experienced with Eden Vauxhall Motor Group in Reading. After receiving an MOT reminder, I made repeated calls again and again, each unanswered despite lengthy waits, and no callback followed. I also booked online as advised by the message recorded while holding, only to learn it was ineffective without direct contact, and I still got no call back. When I was finally called back, I was offered an appointment after my MOT expiry and told to “book elsewhere” or “call earlier next year.” This experience reflects poor communication and unprofessional customer care, and I am quite frustrated.

Gave them a great review on Friday 27 Feb having picked up our new Bayon and great service by Sarah. Get home no maps downloaded had to come back today for a 40 min wait for them to download, its been 1 hour 15mins and still waiting. Hubby had to go find someone and ask, they said it's still initialising!. Finally Sarah brings us the key and apologies even though it wasn't her fault. Would have been nice if someone had cone out to let us know how much longer we were going to have to wait.