Eden Motor Group Opiniões 3158

Extremely disappointing aftersales experience from Eden Vauxhall, Kidlington, Oxford

I would strongly advise caution when dealing with this dealership’s service department.

We paid £150 for diagnostic work after reporting ongoing faults. We were told that no issues could be identified and that the vehicle had been test driven without the problem being replicated. On that basis, we were required to pay for the diagnostics.

Within a month, the vehicle broke down.

The AA attended and identified faults with the vehicle. When this was raised with the dealership, we were informed that organisations such as the AA and Green Flag are “often wrong.” Rather than engaging constructively with the new information, responsibility appeared to be dismissed.

From our experience, once payment had been taken, there was little willingness to properly investigate or take ownership when the issue reoccurred. The handling of the matter, particularly at management level, has been deeply disappointing.

If you are considering using this dealership for servicing or technical diagnostics, I would urge you to ensure everything is clearly documented and to understand your consumer rights.

We cannot recommend their aftersales service based on our experience and we will be writing to their Head Office about these experiences in more detail.

Bought a new MG ZS EV from Eden Newton Abbot. I've had intermittent electronics problems from the start, mostly to with (but not confined to) the front radar system.
Eden MG appear not to know what to do to solve the problems. They have replaced the radar unit twice, recalibrated it, updated software - all to no avail.
The After Sales Manager now often ignores my messages.
The company is apparently not part of the Motor Ombudsman scheme, making it harder to resolve disputes.

Bought my car last march, glad I got the warranty as so many things went wrong with my car, no heating for nearly 3 months as they couldn’t get the parts. Central locking system fixed in October had to be repaired again. Washers broke. On collecting my car this past Tuesday having had the heat fixed , I now have a broken interior vent and several nasty chips on my door.

What a shambles. Poor customer service/Rude service staff.
Avoid using the garage. I've bought cars here and the sales team are good.
Once you have a car. They couldn't care less.
Given wrong quote. Lack of communication and kept the car way longer than was promised.
Overpriced. Labour charge is ridiculous.
They have you hanging around in an overcrowded waiting area just to leave the keys with them. Waste of time.

Need more skills in the service department and not just someone what reads a diagnostic machine.

Avoid.

Booked my MG car in for a Service at Eden MG Newton Abbot 08.30, asked how long my car would be, Sir it will be a couple of Hours mid morning i thought that's good service. How wrong was i. 12.45 no phone call to say my car was ready so I rang Eden MG Newton Abbot Sir you car being serviced now been in about 20 Minutes. I said my car was supposed to be ready at 10.30 and I needed my Car at 14.00. The service i am now receiving its not exceptional,the reply we could have your car till 17.30.after telling me it would be ready at 10.30, if I had known my car would not be ready i would of rebooked for another day. How ever I received a phone call 30 minutes later stating car was ready, I now was wondering wether my car has been serviced correctly taken 55 minutes to do.at a £150 a hour been charged £168 without tax for 55 minutes labour the total bill was £335 55 minutes. Got to the Garage to pick the car up and I was right they had not carried out the Service Correctly, I had reported i was getting a warning light come on a sensor playing up. I was met by the after Service Manager Darren who told me this was an extra the car will have to be booked in again to sort out as it needed a soft ware update.i ask why it wasn't done he said it can be a 5 minute job or 4 to 5 hours depending on the wifi connections, i left without being given a appointment to put right, when I got home I rang for a appointment to get the soft ware update was given a waiting appointment 2 weeks later, i said I don't want to be waiting around 4 to 5 hours I was told I wouldn't be she told me maximum 30 minutes so booked in. The evening before my appointment i get a phone call from the after Service Manager Darren asking me what soft ware updating I had been wanting I replied to him you told me that i needed this soft ware updated. Which he replied I see hundreds of customers a day. I know you do if you put my registration number into your data base it will tell you what is needed to be done, he then apologise saying yes I should done this.i took my car next day I knew there would be confrontation with him so if he was going to speak to me I would walk away sure enough there was confrontation from him. I gave my key to reception the guy told me the name of the soft ware update to be done, to which I replied I have no knowledge of what you are telling me he then said it maybe a few hours do if i want to wait, I replied that when I asked for the appointment it would be no more than 30 minutes. The after Sales Manager then butted in I said I don't want to speak to you to avoid confrontation, he replied I've told you once before it could take 4 to 5 hours he then reached over pick up my key offered it to me and said to leave the garage. I declined and told him the job you started hasn't been finished and i was not leaving till the car had been sorted, i told him to get me to leave the garage and not to come back was to carry out the job which was started and not completed and i wouldn't return to which he agreed to do if i waited outside which i did. i said to him im not sure the service had been carried out correctly in 55 minutes MG told me the soft warehouse update would not take more than 10 minutes, The complementary cleaning of the car had not been carried out Mg allow 1.6 hours for a Service. The soft ware update took 20 minutes with a test drive,I've been going to this garage since 1998 I know Eden Group haven't been there all the time, I've bought 2 Vauxhall vectra 2 Zafira 1 Corsa also not bought from there 1 MG & 1 Meriva all these cars have had yearly service. How to chase away loyal customers. Left messages for the garage Manager Mr Cook hoping to sort out was told wasn't there he runs 2 garages i would leave message for him to ring me back this never happened, I rang the after Service Manager and finally Mr Cook took the Call explained my side of the Story he didn't say too much but did offer to vallet the car as it should been done i declined i just wanted my update to be done, he did move appointment for the car 2 days earlier.

A credit to Eden Swindon
Great customer service
Recently I spoke to a representative at Eden Swindon, I think her name was Summer. I just wanted to say she’s a credit to Eden, very helpful going over and above to assist recently. Thank you

We visited Eden Vauxhall Exeter to drop our car off for repair we had a look around the forecourt and we met Shoshana we had a good look around and ended up buying a cross land I must say Shoshana was very knowledgeable about the cars and very helpful and pleasant made it easy for us a credit to your company thanks Shoshana.

I have been a regular customer of Eden Vauxhall for some time and purchased a Vivaro van from them, with all servicing and maintenance carried out by the dealership.
I travel 20 miles from Torquay, Devon, to the garage and have previously waited on site while my vehicle was undergoing an MOT. WD65 YWF
On 18th December, I attended the garage for a service and MOT. There was some confusion due to receiving two messages—one for the 18th and another for the 19th December. I accepted this misunderstanding and was advised that both the service and MOT could be completed the following day.
I returned on the morning of 19th December, only to be informed that technicians were unavailable and that my vehicle would need to remain with the garage for the entire day.
A phone call or text message in advance to advise that technicians would not be available would have been helpful, as I could have arranged alternative transport. Otherwise, I would have been left sitting in the showroom for the whole day.

Paid £250 to have a car brought too reading I ask if the car is not as seen when car arrives will I get the money back was told yes, I waited for the car to arrive the doors were out of line the back bumper had been hit, I said I’m not taking as it is so they done a terrible paint job and knocked a little off the price, I then didn’t get the second key for well over a month and still waiting on service book, I then decided because of paint work I would have a computer diagnostic done too find out the car has two to three pages of faults and abeyond that there is a knocking in the front drivers side, I have children in this car and have paid alot of money to be let drive away with potentially a dangerous car which is disgraceful I have rang Eden today too tell them I’m not keeping the car as I paid for a car with no problems and asked for them too call me back NO ONE did so the car is getting dropped back in the morning and I will never purchase from them again

Eden Exeter. Very bad service department and communication.
We had a new car from eden exeter in November under the motobility scheme. Mark, the salesman was excellent, but that's where it stopped.
Firstly, our old car which was to be returned had to be MOTd, prior to the exchange. It was booked in for 11.00 and should've taken 1 hour, so as eden was over 25 miles away I decided to wait. On arrival I was told that eden would first have to get approval from motobility before they would be able to do the MOT and that the wait for a reply was usually a few hours. I appreciate this is protocol, but should've been explained to me when booking as I had to be back for the school run. Allowing for the distance and traffic getting out of Exeter, i was only just in time to get to school.
I told mark this when we were doing the paper work for the new car and he agreed that lack of communication was a problem and he would raise this matter with the appropriate department.
So we got the new car in November, but 3weeks later we noticed a bad knocking sound coming from the rear axle, and then twice the dashboard completely went blank, resulting in no Speedo, no lights showing, no indicators showing, no petrol gauge showing etc.
I booked the car back into eden Exeter for the problems to be sorted. It was booked in for 10.00.
I discussed at the time whether I would be able to have a courtesy car if the problem wasn't sorted by that afternoon as I had to be back for school but was told that no cars were available.
I left the car and took the bus into the city. I wandered around killing time and hadn't heard anything by 2.00 pm so phoned then only to be told the car wasn't in the workshop yet but would be next in. I had to phone to make arrangements for school and made my way back to the garage. I got back at 3.00 and my car was still in the same place I had left it that morning. With no courtesy car available and 25 miles to get home,
I got the keys back and came home. Problem not solved. Once again communication terrible.
Quick enough to sell cars but service department terrible.
I'm not sure if motobility would pay for the repairs or if the garage would have to do it under warranty as the car was only 1 month old. If the latter, then perhaps that's why they were reluctant to get the job done.
Sent 3 messages to the manager but no response.
Edit. Spoke on phone and was promised a phone call back from manager....,.. Still waiting

Really unhappy with the workshop experience. They caused an issue to my car, couldn't fix it themselves, now I am having to pay an independent garage for Eden's incompetence and they are refusing to cover my expenses. It was simple job of removing air from the system. That air got in there is first place after they changed my radiator due to a recall.
I cannot believe this is happening in the UK in 2025... Apparently customers have no right to decent service...

Took my car (under warranty) to Eden, Basingstoke. One of the worst customer experiences I have ever received. It was supposed to be there for two hours. Ended up being 4 weeks. Zero empathy, next to no communication. The customer services person never called, so I had to call and be on hold every other day. They promised to call, it never did. Cost me a fortune in hire car fees. I wrote to the manager and never even got a response. They really couldn’t give a toss.

I usually book my MOT at Eden MG on Pensioners Pound Day each year, mainly because it gives me somewhere to wait while the car is being done, even though the garage is over 40 minutes from where I live. I’m not familiar with Newton Abbot at all, so I rely heavily on directions.

Before my most recent appointment, the garage called me twice to remind me about the MOT. Despite me mentioning that I was travelling all the way from Tiverton, nobody told me that there were roadworks directly outside the garage. Had I known, I would have planned for it.

When I set off, Google Maps ended up taking me into a housing estate behind the garage. Trying to find my way from there, I ended up down an extremely narrow lane with bollards at the end. Feeling stressed and trying to reverse safely, I unfortunately clipped a wall and damaged my car. I fully accept that the accident itself wasn’t technically the garage’s fault — but I strongly feel that if they had told me about the road closure when they called, I could have avoided the entire situation.

Because of the damage, my MOT failed and the car needed repairs, which they told me would be done within two days. On the day they said the repairs would be completed, I rang to check if the car was ready, and they confirmed it was. I arranged for my brother to drive me all the way down after work. When we got there, I was told everything was fine and I could take the car. When I asked about paying, they mumbled something about it being under warranty and said they’d call the next day if there were any issues.

The next day, the MOT was still showing as failed. When I called, they said they’d have to ring me back because they didn’t have the details to hand. When they finally did, I was told the car still needed to be retested and that I needed to bring it back for a quick 10-minute check. Considering it takes us over 40 minutes each way, we were very unhappy that they hadn’t done this before letting us take the car home.

They said they would compensate us by knocking some money off the repair bill and asked us to return within two weeks. We agreed on a date and made the long journey yet again — only to be told that because it had been “over 10 days,” the car now needed a full MOT again, which would take an hour, not 10 minutes. Once again we had to find something to do for an hour in an unfamiliar place.

They did eventually give us £150 off the repairs, but honestly, the entire experience was incredibly stressful and could have been avoided with one simple phone call warning me about the roadworks outside the garage. For me, that lack of communication set off a chain of problems, wasted time, and unnecessary upset.

Bought a used car in September 2025 from Ian at Eden in Kidlington. I dont normally buy from dealers as they are not known to be trustworthy. However I needed a type of car to assist me in my "Care job". Ian knew my reason for needing this car and my trust issues. I spent more then I wanted. Small issues like door seal scratches were not done and I found sweet wrappers. After using the car for a few weeks. The clutch was really high, I contacted Ian and was told he would speak to servicing. No reply. So I sent emails im still waiting. Should of listened to my gut, ive been driving 37 years and I would never use Eden or any dealer again.

Eden torquay Bought my bayon from Edward, and I have to say that in all my years of buying cars, I have never met such a brilliant, knowledgeable, and helpful salesman as Edward. I drove 170 miles arrived at 7.30am, bit tired, the welcome was great very simply nothing was too much trouble. Give him my warmest regards, and also a pay rise. So refreshing to meet someone like him.

We bought a used Ford Fiesta today from Eden Newbury. I cannot recommend Graham Caddy highly enough. He was extremely professional throughout the negotiations and very amenable. We are delighted with the car. Thank you Eden and special thanks to Graham!!

I honestly thought I had a good relationship with Eden motor group in Wokingham, I was wrong, I popped in because there was a small issue with my car and there was an easy way to fix it but they wouldn’t do it just in case something happened, if that is the way that they work then how do they get things done. I also asked if they would be able to allow my will to be fixed as I curved it whilst my car was in having some work done, again it was no we can’t do that, and that seems to be the thread of Eden Wokingham no we can’t do that, no seems to be the only words that they know, so I think in future I might be going to a different garage because I’ve found them extremely unhelpful there is one lad there that just doesn’t seem bothered when you speak to him and I find him quietly obnoxiously rude, the sales person I thought I had a good relationship with, well that doesn’t seem to be going the way that I thought it was. If I’m going to get another HYUNDAI I will be going to a different garage 

Would give 0 starts if I could. Got a car 5 months ago from the Reading branch and got a recall. I took it to get it fixed and they claimed to have fixed it then it broke down a day later. I then took it to the Basingstoke branch to get it fixed then after picking it up it broke down an hour later. The communication from both branches is a joke. They don’t answer the phone and when they say they will call you back they don’t. Never buy a car from any Eden branch as you will get a bad car and terrible customer service.

Eden Banbury returned my car with a turbo vacuum hose taped-a safety critical component-without informing me. They had 3 clear opportunities to disclose this and chose not to. The fix failed in under an hour. I was blamed for them rushing the repair as they stated I had demanded it back by a certain time-totally untrue. While an apology was offered, it felt superficial-no genuine ownership of their failures, accountability, safety risk or impact on customer trust. I would not recommend Eden Motor Group to anyone who values safety, transparency or professional integrity.

Went to Eden Vauxhall Fareham on Saturday to look at a Suzuki Vitara
At first I told the sales guy the auto trader evaluation on my car was £7200
All seemed fine till he tested my car to find a minor fault with sunroof not working which he then revalued my car at less than £5000 which was a Suzuki Vitara also
Wow that was unbelievable they were unwilling to increase the part ex or drop the price on the car I was interested in
To drop the part ex by over 2000 is not acceptable I walked away