Ja kupiłam parfum drugim razem. Ja bardzo lubię Electimuss, bo fantastyczne mają parfumy. Zapach długo utrzymuje, projekcją parfum niezwykła. Nu I ozdobą, pudełka, zbieram kolekcję. Chciałbym kupić... Ver mais
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Leia as opiniões dos outros
Unbelievable, how many you haven't managed to discover, at my age I've had all kinds of perfumes. I can tell you that this company will make you very happy, it has many strong shades, I'm sure you hav... Ver mais
This time around there was an issue with getting through customs. I reached out to Electimuss customer service to ask questions. They responded timely. Unfortunately, once I received the items one h... Ver mais
Electimuss is an interesting brand. The bottles are gorgeous. The speed of delivery and customer service is excellent. There was a special offer of free shipping with the discovery set. But, the bon... Ver mais
Informações sobre a empresa
Escrito pela empresa
Electimuss London is a founder-owned, luxury niche fragrance house. Our mission is to create daring, opulent and passionate scents, for lovers of fragrances who seek and appreciate the best in quality, creativity and individuality. We are independent and not afraid to do things differently. Founded in 2015, Electimuss has built a strong international presence in more than 50 countries with new territories being opened every year. Electimuss means “to choose the best,” and our fragrances live up to our name, using only the highest quality ingredients to create luxurious experiences through scent. We entice and encourage people to explore and delight in the sensory pleasures of our perfumes as a powerful form of identity and self expression. Electimuss only works with perfumers of the highest skill and ingredients of the rarest and most exceptional quality. We have created an exciting and diverse portfolio of 25 intense and indulgent fragrances across six collections. We also stock travel atomisers, discovery sets and luxury boxes which beautifully present three 100ml bottles of fragrance, and hair mists in our best-selling scents.
Informações de contacto
Whittle Road, Meir Park House., ST3 7TU, S-O-T, Reino Unido
- 07858 102549
- client_care@electimuss.com
- electimuss.com
4,5
Excelente
161 opiniões
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de uma semana
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I purchased the fragrance knowing that…
I purchased the fragrance knowing that there would be a 10 mil travel size size with it to sample the fragrance if you didn't like it you could return it. Unfortunately I didn't care for the fragrance and went to return it, I went to FedEx and was told it was going to cost over $200 to ship it back to the uk. So of course I kept the fragrance. Perhaps it was my fault for not doing more research into the return process but this is just something for future buyers to be aware of
1 de março de 2025
Resposta da electimuss.com
Thank you for your honest feedback, and we're really sorry to hear about the return experience. We completely understand your frustration — international returns can be costly, and we’re currently reviewing how we communicate this to help future customers. If you'd like to discuss anything further, please feel free to reach out to us at client_care@electimuss.com — we’d love to help however we can.
Amazing new Fragrances....Need to buy…
Amazing new Fragrances....Need to buy the others!
9 de abril de 2025
Resposta da electimuss.com
Thank you! We're so glad you're loving them — we can't wait for you to explore the rest of the collection!
Resposta da electimuss.com
Thank you! We're so happy to hear that — your kind words mean a lot to us.
Worst experience ever worst customer…
Worst experience ever worst customer service ever
9 de abril de 2025
Resposta da electimuss.com
I'm really sorry to hear about your experience. Please accept our apologies for any frustration caused. We strive to provide excellent service and would love to look into this further for you. Could you please email client_care@electimuss.com so we can resolve this as quickly as possible?
The delivery was quick
The delivery was quick, the product arrived in perfect condition, exactly as described
3 de abril de 2025
Resposta da electimuss.com
Thank you! We're so pleased everything arrived perfectly !
Resposta da electimuss.com
Thank you! We're thrilled to be your new favorite — and so glad you loved the packaging and scent!
Fast shipping and amazing customer…
Fast shipping and amazing customer service!!!! Will buy again!!!!
22 de janeiro de 2025
Resposta da electimuss.com
Thank you! We're so glad you had a great experience — we can't wait to welcome you back!
Resposta da electimuss.com
Thank you! We're so pleased you’re enjoying the luxurious feel and balance of our perfumes.
Resposta da electimuss.com
We're truly sorry to hear this. We very rarely receive issues with our fragrances, so we'd really appreciate the chance to understand more. Please email us at client_care@electimuss.com and we’ll promptly look into any concerns you have.
Resposta da electimuss.com
Thank you so much for your kind words!
We're absolutely delighted to hear that you experienced both speed and quality in our service. Your support means the world to us, and we look forward to welcoming you back again soon.
Warmest wishes,
The Electimuss London Team
Customer service at its finest
Incredibly fast shipping, and well packaged. Mine were beautifully wrapped as gifts, not sure if that's seasonal but highly appreciated. Customer service at its absolute finest. I wish there were more stars I could give.
19 de dezembro de 2024
Resposta da electimuss.com
Thank you so much! We’re thrilled you loved the gift wrapping and service.
Your rep was able to change the address…
Your rep was able to change the address of delivery for me since my friend's delivery spot was riskier and I work from home. The packaging was excellent, and we love the scent. Also, we got to use Clémence CC Fragrance's code - hope you continue working with her!
10 de fevereiro de 2025
Resposta da electimuss.com
Thank you so much! We're glad everything worked out and that you’re enjoying the fragrance.
Elegant Wrapping
First of all the package was wrapped elegantly. I loved it and the samples, especially the Trajan, smelled so good. That will be my next order.
12 de fevereiro de 2025
Resposta da electimuss.com
Thank you! We’re so glad you loved the wrapping and samples — and thrilled to hear Trajan made an impression!
Beautiful scents
Beautiful scents. Love the quality of the bottle. Delivery was quick
7 de abril de 2025
Resposta da electimuss.com
Thank you! We're so pleased you enjoyed the scents, the bottle, and the speedy delivery.
Outstanding House
Outstanding House! The fragrances are sublime, presentation and everything is first class. The service is also top notch, superb team to deal with…
Thanks to all at Electimuss! 🤩
Gav
7 de abril de 2025
Resposta da electimuss.com
Thank you so much, Gav! We're truly grateful for your support and kind words — it means a lot to the whole team.
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