Pecksniff's Opiniões 84

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Delivered as promised, prompt and well packaged. Would order again. Good offers, too, a chance on a new fragrance in the sale-very good. Recommended

Classificada 5 em 5 estrelas

Ordered several sale items, at fabulous prices... & each and every one of them smell amazing, this company has provided me with many classically crafted perfumes over the years& never faultered on... Ver mais

Classificada 5 em 5 estrelas

Reported a faulty candle by email and customer service acknowledged immediately and sent a replacement candle in the post, received the next day! Candles are excellent quality, perfect balance of aro... Ver mais

Classificada 1 em 5 estrelas

I still haven't received my order. Now Fedex has asked for a translation of the invoice. Previously, they asked for a description of each item on the invoice, then they asked for the alcohol content p... Ver mais

A empresa respondeu

4,3

Excelente

TrustScore: 4.5 em 5

84 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Delivered as promised

Delivered as promised, prompt and well packaged.
Would order again.
Good offers, too, a chance on a new fragrance in the sale-very good. Recommended

31 de março de 2026
Classificada 5 em 5 estrelas

FABULOUSNESS, at the touch of a keypad

Ordered several sale items, at fabulous prices... & each and every one of them smell amazing, this company has provided me with many classically crafted perfumes over the years& never faultered on service or quality, if a gift is needed , I can rely on Pecksniffs to accommodate

25 de fevereiro de 2026
Classificada 5 em 5 estrelas

Ginger and patchouli oil

As a personal choice I brought the ginger and patchouli fragrance oil and it’s a superb aroma in fact people have stopped me and asked what I’ve got on so I told them what it is and where to buy it from.

From ordering through to delivery it was very quick with excellent service all around.

I would recommend family, friends and anyone that asks which I’ve done.

25 de março de 2026
Classificada 1 em 5 estrelas

Wasted journey 1 hour 40 mins as was shut but website said open

My wife and mother in law travelled 1 hour 40 mins round trip to find you were closed! Your website said you were open.
When they were there another couple turned up and they said this was the third time they had visited and found you shut!
If you were involved in a near death experience I will accept that but what is your excuse? Really not happy.

This IS NOT a duplicate. You have done NOTHING to resolve this at all even though you say below you have!

Brandon factory shop. Website for Brandon shop on google and facebook both said it was open.

16 de março de 2026
Opinião espontânea
logótipo da Pecksniff's

Resposta da Pecksniff's

Thank you for your review, Simon.

We believe this may be a duplicate review posted in error, as we have already responded to your original feedback.

We have also reached out to you directly by email to look into this further and to help resolve the situation.

Kind regards,
Pecksniffs Customer Services

Classificada 5 em 5 estrelas

I love all my soaps

quick and easy to order and received my order in a timely manner.

24 de fevereiro de 2026
logótipo da Pecksniff's

Resposta da Pecksniff's

Thank you so much for your kind review!

We’re delighted to hear that you love your soaps and found the ordering process quick and easy. It’s great to know your order reached you in good time as well.

We really appreciate your support and hope you continue to enjoy our products.

Kind regards,
Pecksniffs Customer Services

Classificada 4 em 5 estrelas

Excellent Quality Products and Great Containers

Their products are of excellent quality, and the containers are well designed and artistically attractive. The items appear exactly as shown online.

28 de fevereiro de 2026
logótipo da Pecksniff's

Resposta da Pecksniff's

Thank you for your lovely review!

We’re so pleased to hear that you’re happy with the quality of our products and that the design of our containers stood out to you. It’s great to know everything met your expectations and matched what you saw online.

We really appreciate your feedback and hope we can make your next experience a 5-star one!

Kind regards,
Pecksniffs Customer Services

Classificada 5 em 5 estrelas

Arrived very safely to USA and my home

Arrived very safely to USA and my home, was extremely well packed and protected! Love the smell, texture of it, just wish shipping charges were cheaper….makes it harder to want to order more stuff! But products are great!

26 de fevereiro de 2026
logótipo da Pecksniff's

Resposta da Pecksniff's

Thank you for your kind review!

We’re so pleased to hear that your order arrived safely in the USA and that you were happy with the packaging, as well as the smell and texture of the products.

We completely understand your feedback regarding shipping costs, especially for international deliveries. We are continuously reviewing our shipping options; however, we are unfortunately charged significant rates by our courier partners, which does impact the final cost.

We truly appreciate your support and are delighted that you’re enjoying the products. We hope to welcome you back again soon!

Kind regards,
Pecksniffs Customer Services

Classificada 4 em 5 estrelas

Lovely products

Delivery once received was fine. Website had a glitch and didn’t take my delivery address but customer service handle problem well Thank you

25 de fevereiro de 2026
logótipo da Pecksniff's

Resposta da Pecksniff's

Thank you for your kind review!

We’re so pleased to hear that you’re enjoying the products and that your delivery arrived safely.

We’re sorry to hear about the issue with the website, but we’re glad our customer service team was able to resolve this for you quickly. Your feedback is really appreciated, and we’ll continue working to improve our online experience.

Thank you again for your support!

Kind regards,
Pecksniffs Customer Services

Classificada 1 em 5 estrelas

I still haven't received my order

I still haven't received my order. Now Fedex has asked for a translation of the invoice. Previously, they asked for a description of each item on the invoice, then they asked for the alcohol content percentage. This isn't even funny anymore. I really like your products, but I will never buy anything from your website again.

9 de fevereiro de 2026
Opinião espontânea
logótipo da Pecksniff's

Resposta da Pecksniff's

Thanks for your review, and sorry to hear about your experience. Unfortunately we don’t have control over couriers and processes, so once we have dispatched the order it is out of our control. We are always working to improve our service level, and are currently reviewing our international shipping. We hope you were able to resolve with FedEx, and that you will consider shopping with Pecksniff’s again.

Classificada 5 em 5 estrelas

Very good products

Very good products, especially the body oil - maybe some different scents would be nice.
Effecient service, packaging and communication.
Happy with everything I have bought.

27 de janeiro de 2026

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