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Classificada 5 em 5 estrelas

Good communication & very quick service. Prices on par & a little less than others. Website could do with an upgrade for more info on products, but works ok. We will use again.

Classificada 5 em 5 estrelas

Bought a Aurora Seren 600000 EV 7.4kW EV Charger, great price compared to other competitors, had it installed for just over a week and it’s doing exactly what it should do, great piece of kit for the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Got the products. However at check out, I specified an alternate shipping address but the system reverted to main. Quite annoyed as it cost me additional to get it collected. Did email the helpline... Ver mais

Informações sobre a empresa

  1. Grossista de materiais eléctricos

Escrito pela empresa

Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

864 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 71% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great Service throughout

Easy to navigate website.
Luceco Downlights were delivered promptly and well packaged.
Very competitive pricing.
Would recommend Electrical’s Online!

14 de março de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Thank you for the positive review, your support is much appreciated! If we can help you with anything else please let me know.

Best regards,
Team EO

Classificada 5 em 5 estrelas

Ordered a new house alarm system,had…

Ordered a new house alarm system,had problems with the main board on the old one.
This Veritas system was just the job.
Great price and delivered on time.

22 de março de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Thank you for the review, we are glad to hear that the item suits your needs and is working well. We hope to hear from you again soon.

Best regards,
Team EO

Classificada 5 em 5 estrelas

Amazing turnaround

Amazing turnaround, order placed & outside lights were delivered very well packaged within 24 hours. Lights are modern shape & look great. Price was competitive too. Very pleased with service.

3 de março de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Thank you for the kind review!

Classificada 3 em 5 estrelas

Order EO-56136

Order EO-56136. Purchased a central heating programmer. Good service ordering from website, payment and delivery. Plumber struggled getting the unit to work and needed some technical help and recommended the EPH 37 may have been a better choice so I thought I would call electricals online to have a chat about either swapping or help on the H3747 unit we had ordered. No phone number on the website so emailed their customer services email address and 4 days later still no reply. My plumber sought help elsewhere to get the unit working, which is now but still getting to grips with it. So score was a 5 for the purchasing side and a zero for customer service received. Would I buy from them again, doubtful as I like products backed up by customer service.

8 de março de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Hi Kevin,

Thank you for the review. I'm glad to see that the delivery and purchasing side of thing went well.

Sorry to hear that you didn't receive a response to your query. Unfortunately I can't see that we have an email from you, please could you confirm the email address you sent the message from and what email address you sent it to?

Thanks for the help.

Best regards,
Sam - Team EO

Classificada 5 em 5 estrelas

ToughLED batten light.

Chose EO for buying a batten light.
They had it priced well and in stock.
Decent reviews on TP.

I was pleased with the whole service and pleased at how well packaged it was.

A good experience, I’m going to be electrifying my newly built garage, and as a result of this experience I will be getting everything for that from here.

28 de fevereiro de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Thank you for the kind review, Gavin. Your support is much appreciated.

If you need any help with any future orders please don't hesitate to reach out to us!

Classificada 4 em 5 estrelas

Delivery was prompt, return handled well

Delivery was prompt. The product had been damaged in transit, only apparent internally. Support were quick to reply and supplied a return label. The replacement could have been a bit quicker to arrive, but it is now installed and working fine.

25 de fevereiro de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Thank you for the review. Sorry to hear about the damage with the product, I'm glad to see that it was handled accordingly. If you need any further help please let us know.

Classificada 5 em 5 estrelas

Good service

Good price , prompt delivery, when the delivery driver threw the parcel over a tall gate you were quick to reply and offer a replacement in it was damaged, good service, thanks

27 de fevereiro de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Hi Matt,

Thank you for the positive review, we appreciate the feedback.

Many thanks,
Sam - Team EO

Classificada 1 em 5 estrelas

Customer service - doesn't exist

I placed my order with eta of 1-2 days. I contacted EO to be told it was delayed direct from the supplier. I then contacted EO 2 more times for updates and never received a response.
Your customer services is shocking and although only a £129 mirror it took almost a week to arrive with no updates.
Produce from Sensio is great and working

24 de fevereiro de 2025
Classificada 5 em 5 estrelas

Great professional service.

Great professional service.

24 de fevereiro de 2025
logótipo da Electricals Online

Resposta da Electricals Online

Hi Walter,

Thank you for the positive review, we appreciate the feedback.

Many thanks,
Sam - Team EO

Classificada 5 em 5 estrelas

A great service.

24 de fevereiro de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Thank you for the review, your feedback is greatly appreciated.

Classificada 5 em 5 estrelas

Good knowledge team of sparks

Clear communication and polite and knowledgeable team highly recommend

19 de fevereiro de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Hi Julian,

Thank you for the positive review, we appreciate the feedback.

Many thanks,
Sam - Team EO

Classificada 5 em 5 estrelas

Used them before

I have used them before and they came up again on my google search so i thought why not use them again. I purchased some underfloor heating products. Prices were good and delivery was quick. Will use again.

17 de fevereiro de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Hi Clayton,

Thank you for the kind review, your feedback is greatly appreciated.

Many thanks,
Sam - Team EO

Classificada 1 em 5 estrelas

Nobody to speak to

Unsure about this online store. Placed an order the 10th Feb, money had been taken. I contacted them via email and their contact page to say I’ve ordered the incorrect item and can they cancel the order before dispatch, I have no communication back, on the tracking it’s showing the order is still being prepped and no refund has appeared.
Is anyone there at Electrical Online??

17 de fevereiro de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Hello Dev, we're sorry hear you've had a bad experience with us! We aim to respond to all questions or queries the same working day.

I've had a look back to the inbox for the 10th and I was unable to find any open queries, but please can you kindly share your order number with us so we can investigate.

Many Thanks,
Team EO

Classificada 5 em 5 estrelas

Easy purchase from their online store

Easy purchase from their online store. Product arrived quickly and is working great

12 de fevereiro de 2025
Opinião espontânea
logótipo da Electricals Online

Resposta da Electricals Online

Thanks for the kind review, we're glad you had a positive experience with us.

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