I pre-ordered an air conditioning unit on 25th June and the money was taken immediately (this wasn't clear). Also, it wasn't obvious that the pre-order date displayed was for delivery to them and... Ver mais
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Tracey was very helpful and tried to find me a suitable product - so good to be able to speak to someone, rather than having to email - Electricpoint deserve to succeed
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Terrible customer service from Gary. I ordered a fire alarm, which I presumed was like-for-like. The unit I ordered was not delivered, and an updated version was sent. They did not clearly state this... Ver mais
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This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Ver mais
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Informações sobre a empresa
- Grossista de materiais eléctricos
- Fornecedor de equipamento eléctrico
- Loja de materiais eléctricos
- Fornecedor de lâmpadas
- Loja de Iluminação
- Grossista de iluminação
Escrito pela empresa
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Informações de contacto
Units 9 & 10, Ramac Way, SE7 7AX, London, Reino Unido
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,7
Aceitável
289 opiniões
Pede aos clientes que escrevam opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service doesn’t seem to exist
Bought some screwless light switches and plugs but one came with the screws visible.
Trying to contact them but it’s not working. They don’t reply to my emails and don’t answer my calls
11 de dezembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thank you for your feedback, Gilles, and we're very sorry to hear about your experience. Apologies for the delay in responding and for the trouble you've had trying to get in touch. We understand how frustrating it is when something isn’t right with an order and you can’t reach support. Your comments have been noted, and we’re reviewing this internally to ensure we improve our communication.
Item Broken - No Response
Item Broken - No Response
Bought two radiators, one had the side all clipeed off, managed to make it good and clip back on.
Once hang on the wall, the LED electrics are all broken, emailed this company now 4 times over the last few days, read receipt for every email but no response. shocking.
I will now buy another radiator from elsewhere and send this one back for a refund or I will issue proceedings for the recovery of my outlay.
Not happy, beware ..
14 de dezembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thank you for your feedback, Grego, and apologies for the delay in responding. We’re very sorry to hear about the condition of the radiator and the lack of response to your emails. This is not the level of service we aim to provide, and we understand your frustration—especially after making efforts to resolve the issue yourself. Your comments have been noted and will be reviewed internally to help improve both our product handling and communication. If there’s anything further we can do to assist, please don’t hesitate to get in touch.
EV charger not delivered. No communication
Ordered an EV charger and it said on the website 3-4 days for delivery.
2 weeks later still not received. No communication. They do not answer calls, they do not respond to emails. Avoid this site!
2 de dezembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thank you for your feedback, David, and apologies for the delay in responding. We're very sorry to hear about the delay with your EV charger and the lack of communication you experienced. This falls short of the service we aim to provide, and we understand how frustrating it must have been. Your comments have been noted, and we’re working to improve both our delivery transparency and response times. Thank you for bringing this to our attention.
NEVER EVER USE THIS COMPANY!
NEVER EVER USE THIS COMPANY!
SHIZ SHIZ COMPANY IGNORE THE CHEAP PRICES
BECAUSE THEY DONT SHIP OUT YOUR GOODS AND HAVE NO ONE ANSWERING THE PHONES -
FALSE PROMISE AFTER PROMISE!
IGNORE YOUR EMAILS - AVOID AT ALL COST
14 de dezembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thank you for your feedback, Billy, and apologies for the delay in responding. We're very sorry to hear about your experience. We understand how frustrating it is when expectations aren't met, especially with communication and delivery. This is not the standard we strive for, and your comments have been noted and will be shared with the team to help improve our service. If there’s anything still unresolved, please don’t hesitate to reach out so we can try to make things right.
They were very helpful in getting my…
They were very helpful in getting my order to me next day when I was in a tricky situation. Thank you so much for a smooth start to a Monday morning! Will be using them again.
28 de novembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thanks for the lovely review, Marli! We're really glad we could help get your order to you quickly and start your week off right. We appreciate your kind words and look forward to helping you again soon! 😊📦💡
Happy customer
Not one to generally leave reviews, but after reading a lot of negative reviews relating to this company, I thought I would.
Recently purchased a inline fan and fixtures from Electric Point. Items took approx 5 working days to arrive. Spoke with customer services whilst awaiting my delivery for an update. They were polite and helpful,
apologising for the delay, due to receiving a large number of orders over the weekend.
Items received, well packaged and in working order.
Could I have got the items elsewhere quicker ? Possibly, certainly not cheaper, they were by far and away the cheapest retailer for the items I required.
Happy customer,, thank you.
18 de novembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thank you for the thoughtful review, Russell! We really appreciate you taking the time to share your positive experience, especially after seeing mixed feedback. We're glad everything arrived in good condition and that our team could assist you during the delay. Your understanding—and your support—means a lot to us. Thanks again! 😊💨📦
Fantastic all round service
Fantastic all round service. One query on our order which was answered and resolved within the hour.
17 de novembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thanks for the great review, Mushi! We're really pleased to hear your query was resolved so quickly and that you had a fantastic experience overall. We appreciate your support! 😊✅💡
avoid avoid avoid
The product (extractor fan) was faulty. I realised that just after the installation. I phoned Electricpoint and they asked me to send it back to them. I did send back. They phoned back after a week to say before sending it back I should call them (I did but it was impossible to convince them). They send the faulty product back to me after a week and asked me to get an electrician, install it again (install a faulty product!) and call them after installation. I did that, paid for the electrician for reinstallation of a faulty fan, phoned Electricpoint after installation only to hear that fan is faulty and I need to call producer's helpline rather than them. Now I am stuck with a faulty fan! Avoid this company.
8 de novembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thank you for your feedback, Cigdem, and apologies for the delay in responding. We're very sorry to hear about your experience and the frustration it caused. We understand how disappointing it is to deal with a faulty product, especially when you've already invested in installation. The confusion around the return process and follow-up support clearly fell short of the service we aim to provide. Your comments have been noted and will be reviewed internally to help improve how we handle product issues and communication. If there's anything further we can do, please don’t hesitate to reach out.
FALSE ADVERTISING BEWARE
Show stock on the website they simply don't hold! Was told due to high demand they are awaiting the goods that have been dispatched from the suppliers, then it was due to the Parcelforce strike! Waited 2 weeks for no reason lie after lie about the stock arriving. Brought elsewhere and got my order refunded. Not a good experience! NEVER advertise goods you don't have.
2 de novembro de 2022
Opinião espontânea
Resposta da Electricpoint
Thank you for your feedback, Mr. Browne, and apologies for the delay in responding. We're very sorry for the experience you had and the confusion caused by our stock availability. We understand how frustrating it is to be given inconsistent updates, and we acknowledge this fell short of the level of service we aim to provide. Your comments have been taken on board as we work to improve transparency and communication around stock and delivery times. Thank you for bringing this to our attention.
Slow to dispatch
Immediately after my order I received an email informing me that an item was out of stock but it would be in stock the next day. 3 days later none of the goods have been dispatched and one item is still not in stock. Customer service didn't reply to my email but were very helpful when I called them.
17 de outubro de 2022
Opinião espontânea
Resposta da Electricpoint
Thank you for your feedback, D W, and apologies for the delay in responding. We're sorry to hear about the slow dispatch and lack of email response. While we're glad our team was helpful when you called, we understand the frustration caused by the delay and lack of timely communication. Your comments have been noted, and we’re working to improve both our stock updates and response times. Thank you for bringing this to our attention.
SCAM
I tried to place an order for large amount. Couldnt see or pick my delivery slot.
While giving my card details my card got rejected twice then I received a message from a mobile +44 7401109124 saying this:
LLOYDS BANK HAS NOTICED YOUR DEBIT CARD ENDING **** WAS USED ON date & time, AT ELECTRIC POINT FOR £*****. THIS PAYMENT WAS DECLINED. IF THIS WAS YOU PLEASE REPLY YES, OTHERWISE REPLY NO. THERE IS NO NEED TO CALL US. RESPONDING TO THIS TEXT IS THE QUICKEST WAY TO UPDATE YOUR ACCOUNT
replied yes then I received this message:
THANKS FOR CONFIRMING THIS WAS YOU. IF YOU STILL NEED TO MAKE THIS PAYMENT,PLEASE WAIT 10 MINUTES AND TRY AGAIN. THERE IS NO NEED TO CALL US.
If this website was legit surley i would get notification from the bank to accept the payment not from some privite number pretending they are the bank and the supplier at the same time?!?!?
I tried to find this company on companies house without any luck. You cant see their VAT REG number either!
Its not legit and I will take my time to sort this out!
6 de outubro de 2022
Opinião espontânea
Resposta da Electricpoint
Hi Ilona, thank you for your message and we're very sorry for the concern and confusion caused. We can confirm that Electricpoint is a legitimate trading name and is registered with Companies House and VAT registered in the UK.
The text messages you received were from your bank’s fraud prevention system, which sometimes uses third-party messaging services to verify suspicious activity. These messages are not controlled or sent by Electricpoint.
We understand how unsettling this experience can be and encourage you to contact your bank directly to confirm the legitimacy of any security alerts. If you’d like to discuss your order or need reassurance, please feel free to contact our customer service team directly.
Really poor service
Really poor service, straight into terms and conditions regarding an unopened return. Stick to the big names on the industrial estates that treat you fairly.
12 de setembro de 2022
Opinião espontânea
Resposta da Electricpoint
Hi Tom, we're sorry to hear you were disappointed and sorry for the delay in our response to this. We aim to follow fair processes and provide clarity upfront, including through our published returns policy. That said, we’re always open to discussing individual situations—please feel free to reach out if there’s anything we can do to help further.
purchase and support on Dimplex Panel HeatersI have purchased a number of Dimplex…
I have purchased a number of Dimplex panel heaters from Electricpoint in the past 6 months. I advised Electricpoint that I was experiencing 'fitting concerns' and Peter gave outstanding support in resolving the issue. The Dimplex PLX heaters are really good and their Customer Support Team dealt with my issues
quickly and well. Thank you, I will be back soon to buy 2 more Dimplex heaters.
25 de agosto de 2022
Opinião espontânea
Resposta da Electricpoint
Thanks very much for your kind words, Jack. We're really pleased Peter and the team were able to assist and that you're happy with both the heaters and the support. We look forward to helping you again soon!
AVOID THIS SUPPLIER LIKE COVID!!!!!
Another company that don’t hold stock yet allow you to buy items they don’t have. 4 DAYS to tell me that, and I quote- “Thank you for your order. Demand has been extremely high recently, we are currently waiting for stock to come from the supplier, we are hoping to be able to get the stock into us within the next 5-7 working days... I do apologise for the delay and completely understand you may not want to wait; we will keep it on back order unless cancelled?“ DO NOT BUY FROM THESE COWBOYS.”
UPDATE…… NEARLY 3 YEARS TO RESPOND TO THIS FEEDBACK.. SAYS IT ALL ABOUT THIS COMPANY.
8 de agosto de 2022
Opinião espontânea
Resposta da Electricpoint
Hi Iain, thank you for your feedback, and apologies for the delay in our response. We’re sorry for the frustration caused with your order and understand how disappointing it is to face unexpected delays. We’ve been working on improving stock accuracy and communication to prevent this in future. Thank you again for sharing your experience.
Waste of time.... Just bait advertising
This company is just bait advertising. Placed an order and received order confirmation and money taken only for the order to be cancelled the following day as they miraculously they no longer had stock. Now reading other comments that they do this a lot. Very poor and I'd suggest shopping elsewhere
30 de junho de 2022
Opinião espontânea
Resposta da Electricpoint
Hi SH, thank you for your feedback, and apologies for the delay in our response. We're sorry to hear about your experience and the inconvenience caused. We understand how frustrating this must have been. We are actively working to improve stock visibility on our site to prevent situations like this in the future. Thank you for bringing it to our attention.
Trick to get people to open an account
Ordered 19.46 in response to a google ad. Order cancelled 09.16 the following morning. "We will refund you the full amount of your order in the way you paid for it in the next 24-48hrs". As per other reviews. It's either a trick to get people to open an account, or some way of solving a cashflow crisis.
27 de junho de 2022
Opinião espontânea
Resposta da Electricpoint
Hi Nick, thank you for your feedback and apologies for the delayed response. We're genuinely sorry for the frustration caused by your cancelled order. That certainly isn’t the experience we aim to provide. Your comments have been noted and will be shared internally as we continue working to improve transparency around stock and avoid situations like this in future.
This company has extremely poor…
This company has extremely poor service. I bought a item online. Which they email me next day say it will take 7 to 10 days. Also I call them to confirm I will get in 10 days. The guy promised me he has stock in other branch. He will send it within 10 days. No updates till next 10 days. So I call them to get updates. they have got not in stock and neither tried to contact me to say it out of stock. If I didn’t contact them. They are not bothered at all. They kept my money for 10 days. Now I am waiting for refunds.
17 de junho de 2022
Opinião espontânea
Resposta da Electricpoint
Hi Tenzin, we're very sorry to hear about your experience. We completely understand how frustrating delays and lack of communication can be. Your feedback has been noted, and we’re reviewing the situation to ensure this doesn’t happen again. Thank you for your patience, and we’re sorry again for the inconvenience caused.
refusing to provide a refund for an…
refusing to provide a refund for an item returned last year
7 de junho de 2022
Opinião espontânea
Resposta da Electricpoint
Hi, we're sorry to hear this and would like to resolve it. Please contact our customer service team with your order details so we can look into the return and ensure it's properly addressed. Thank you for bringing it to our attention.
Excellent customer service
Excellent customer service. Very helpful and friendly customer service. Highly recommend.
22 de maio de 2022
Opinião espontânea
Resposta da Electricpoint
Thanks so much, Al! We're really glad to hear you had a positive experience with our customer service team. We appreciate the recommendation!
Waste of time
Waste of time, waited two weeks for delivery for item supposed to be in 2 working days. They did not provide tracking number neither email confirmation.
9 de maio de 2022
Opinião espontânea
Resposta da Electricpoint
Hi Smith, thank you for your feedback, and we're sorry to hear about your experience. Apologies for the delay in responding. We take all feedback seriously and regret that your order didn’t arrive within the expected timeframe. If there’s anything further we can assist with, please don’t hesitate to get in touch.
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