Electric Tobacconist® USA Opiniões 347

Resposta da Electric Tobacconist® USA

2/03/2022

Hi Richard, we appreciate your feedback in this situation. It looks as though we reshipped your order yesterday and it is expected to arrive by Monday. Please do let us know if this does not arrive in a timely manner as we would be more than happy to provide assistance wherever possible.

Resposta da Electric Tobacconist® USA

14/02/2022

Hi Linda, thank you very much for your kind words! We are very happy that we were able to help in resolving the concern with your purchase. Our best wishes go out to you and your husband! I hope that you have a wonderful rest of your week - if you ever have any additional concerns that arise please do not hesitate to let us know!

Resposta da Electric Tobacconist® USA

14/02/2022

Hi Barry, I would be more than happy to assist in resolving this situation for you. Looking at our interactions, it seems as though we responded to your inquiry within 12 hours with an offer to reship or refund your purchase as it was deemed lost in transit by our policy. We have yet to receive a response, so no further action was taken on your purchase.

Unfortunately, in consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. The only provider available in your region at this time is our Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287

I have followed up on our email thread to ensure that you have received this purchase, and if all went well with the contents!

Resposta da Electric Tobacconist® USA

10/02/2022

I am very sorry that you have yet to receive this purchase. In the event that you do not have this in your possession by the 17th of the coming week (Thursday), please let us know and we would be able to refund or reship your order at that time, in accordance with our Shipping Guarantee provided to all customers.

Unfortunately, since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible.

In the event that the 17th does come and you do not have this package in your possession, I have sent a preemptive email for you to reach us at directly. This will ensure that this difficulty is resolved as efficiently as possible.

Resposta da Electric Tobacconist® USA

7/01/2022

Hi Charlotte, I am very sorry for the unsatisfactory experience that you have undergone and I would like to provide clarity on this situation.

Regarding our interactions, our team informed you of the difficulties and potential delays on orders. We also informed you that if you did not have this package in your possession by the 13th of this month, that you were guaranteed a refund. In the same vein, our Terms and Conditions as well as our Shipping FAQ (links found at the bottom) state that you will either receive your package or will be compensated via a refund. With this contract in place, entered by both you and the Electric Tobacconist, upon creating your account with us, there is no situation possible wherein you would be scammed.

Looking at the tracking information for your purchase, the package was marked as delivered on the 5th of this month at 12:33 PM signed by you. In the event that you have not received this package, please reach out to us so that we are able to resolve this situation for you as quickly as possible.

Please let me know if you have any further concerns as I would be happy to assist personally.

https://www.electrictobacconist.com/terms-conditions-i7

https://www.electrictobacconist.com/shipping-tracking-i287

Best regards,
Britt

Resposta da Electric Tobacconist® USA

8/12/2021

Hi Melody, I would be more than happy to look into this situation further for you. Unfortunately, I cannot find an account with the information provided in this review. Is it possible for you to reach out to us via email at hello@electrictobacconist.com or by using our HelpDesk on the website? You can write ATTN: Britt in the subject line so that I am able to handle this situation directly for you.

Resposta da Electric Tobacconist® USA

26/11/2021

Hi Zona, I am very sorry that you are experiencing difficulties with your tracking. Please know that we are working adamantly to resolve this with our shipping partners as quickly as possible. Since they do not have the same access points nor shipping routes as any other major shipping company, you will see your package take slightly unusual paths and the occasional delay in your tracking information.

I would like to emphasize that we are doing everything in our power to get back to the standards that we have upheld for so long.

Resposta da Electric Tobacconist® USA

20/10/2021

Hi Leona,
We want to extend our sincerest apologies for the circumstances that have presented themselves in regards to your purchase. We understand the inconvenience of not having a phone number, however, we do need to have complete records of all issues. This ties in with our compliance and insurance standards.
Regarding your order, we are very sorry that it never made it to you. Since the package was returned to us, we have refunded your order in full.
We see that you are a new customer with us; please know that our shipping standards prior to the PACT Act were exemplary and we are striving to return to these delivery times and tracking capabilities. With the new regulations in place, our industry is facing hardship, but we are committed to serving our clientele to the best of our ability for the foreseeable future which is why we are in constant communication with our new shipping partner and in absolute compliance with all state and federal mandates.
If you'd like more information regarding the PACT Act and our shipping policies, please visit the links below:
https://www.electrictobacconist.com/shipping-i167
https://www.electrictobacconist.com/usps-vape-mail-ban-i285
https://www.electrictobacconist.com/terms-conditions-i7

Resposta da Electric Tobacconist® USA

22/06/2021

Hi Diane,
Thanks for working with the team on this. I see your order was re-shipped on the 14th June. Sorry it came to this, but hopefully you'll get your re-sent package without further delay.
Thanks
Louis
ET Team

Resposta da Electric Tobacconist® USA

24/05/2021

Dear Heidi,
Your order was placed April 25th (a Sunday) so left our warehouse on the Monday (26th).
Delivery attempts were made on the 8th May, the 13th and the 14th May. We have now refunded your money in full, but please be aware in future that due to the PACT Act you must be available to sign for packages.
Kind regards,
Louis
ET Team

Resposta da Electric Tobacconist® USA

18/05/2021

Hi Catherine,
Glad we could help. Thanks for the 5 Stars!
Louis
ET Team

Resposta da Electric Tobacconist® USA

18/05/2021

Hi Cheri,
Thanks for your feedback. It's absolutely imperative, especially when it comes to age verification, that we are A. 100% compliant, and B. we have a paper trail of all issues and resolutions.
I see you have an open ticket and a colleague of mine is actively working with you to try and resolve this issue. I am hopeful they can achieve a satisfactory conclusion on this matter.
Best regards,
Louis
ET Team