Electric Tobacconist® USA Opiniões 347

Apparently, you did not read the contents of the message! If you want the vaps back, I need a postage Paid return label - I have NO intention to pay for the merchandise. George Knapstein, Trustee for Robert Grothe Revokable Trust

Great Customer service. Responds quickly to resolve any issue.

I had a very quick response. Might not be happy with the delivery time but love the people there with whom I connect. I will be in Estes Park before my order gets to my Houston location. I would always be happy to come to Boulder to buy the product or pick it up but have been informed that is not allowed. Thanks for having such nice people for us to communicate problems. It’s not the first time.

Wonderful service and quick resolve. Thanks so very much for your quick reply and actions. What a great staff and company.!!!! bill

You offered me a $10 rebate if I take a photo of my receipt and send it to you which I did and you approved it which was from a local merchant. To be paid to a PayPal or Venmo account. You are liars. You tell me that I will not get the $10….🤬🤬🤬

I think it’s sucks in order to get a vape pen that was sent to you that doesn’t work replaced you have to spend another minimum $50.

Shipping a replacement was never offered as a option and since my review my re-order is now delayed???

my problem was handled quickly and eficiantly
I am very satisfied.

I had a question concerning shipping of 'nicotine free' eliquid to my state. Britt assisted me--they answered my questions in a professional and timely manner.

I had an issue, which I realized was my fault, it was handled quickly and resolved wonderfully

Truly phenomenal customer service. Thank you!

Such prompt and professional service! Thanks.

I made a goof and ordered my fav flavor in menthol by accident. Quick refund. Nice emails too.

Still same issue can’t place order.. age verification and I filled everything out right.
It’s over a $250. Order someone needs to just call me and place my order.
Thank you .. didn’t mean to sound like a witch

Good evening:

I have always been very happy with your service. I was very unhappy when you could no longer ship to my area, so I was thrilled when I got your email that you could now ship to me. I was so excited I was not careful reviewing my order. When you confirmation came I realized the order was for menthol instead of tobacco flavor. I quickly filled out a help form on your website but it would not allow me to submit. So I sent an email to customer service. It took almost no time for your customer service to get back to me. You can’t imagine how thrilled I was to read that they had corrected the problem and would be shipping my order in the morning so watch for the shipping email.

I have rarely had to contact you, but anytime I had a question or needed help your response was always quick and your solution perfect. Your people are polite, pleasant and professional you can almost feel their smile in the emails. I am over the moon happy and completely satisfied with ET! Thank you for being so dependable and providing great products for us.

Item never came after over a month of waiting but you guys resolved it for me and refunded me my money. Thank you.