ElectroCity Opiniões 

384
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I don’t like to leave reviews, however the service in the Kilkenny store was not to an acceptable standard, 5 staff members standing around laughing at phones, after a period I had to make my way to t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... Ver mais

Classificada 5 em 5 estrelas

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... Ver mais

Classificada 5 em 5 estrelas

Placed an order on a Wednesday 10th January 2024 for two 11" Xiaomi tablets. They were delivered on Friday morning 12th Jauary 2024 to Dublin - that's an excellent service by any means. Delighted wit... Ver mais

Informações sobre a empresa

  1. Loja de eletrodomésticos
  2. também em
  3. Loja de aparelhos de som
  4. Loja de dispositivos electrónicos
  5. Loja de Informática
  6. Loja de máquinas de lavar roupa e máquinas de secar roupa
  7. Loja de televisões

Escrito pela empresa

With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

384 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(384)

13 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing service

I don't normally leave reviews but I had to for this place. Fantastic choice of items at a great price and shipping was amazingly fast. Really impressed with the service

15 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

The worst company ever!

The worst company ever!
I’d there was a possibility of Zero stars, it would be my rating!
I ordered the washing mashine and the fridge on the 1st of Feb, hoping they will deliver my items in 1-2 working days ( as it was mentioned ). After 10 days they are telling me that my delivery will come only on the 15th because I ordered a bigger size appliances with the installation. So they basically are asking me to wait 15 days because the installation company has no availability till the 15th same as the delivery company that delivers their big orders to the customers.
It is a joke and will never recommend this crap service.
Avoid it!!!

9 de fevereiro de 2024
Opinião espontânea
logótipo da ElectroCity

Resposta da ElectroCity

Hi Marta,

Thank you for taking the time to leave a review! We are sorry that you have not experienced the service you wanted, but we do feel that your review does not reflect the level of service and assistance we have provided.

As mentioned across our website large appliance delivery is 4-6 working days. We value your feedback and would like to address the issue of the incorrect delivery time being mentioned elsewhere. We have not been able to find any mention of a 1-2 day delivery service for large appliances and we would really appreciate if you could reply to our previous emails with a quick screenshot or description of where you found it. We want to get it updated to make sure there is no confusion in the future.

Otherwise everything so far has been within our delivery timeframes. Your order was placed after our cut-off time on Thursday so was dispatched Friday and delivered to our installation partners the following Friday.

Unfortunately our installation partners are currently working through a backlog that means yours will be performed a couple of days later than usual. We do apologise for this and hope that the compensation we have previously offered can partially offset this inconvenience.

If you do need any further assistance don't hesitate to reach out to us at help@electrocity.ie

- The ElectroCity Team ⚡

Classificada 5 em 5 estrelas

Super fast from order to delivery - 2 days - beat that!

Placed an order on a Wednesday 10th January 2024 for two 11" Xiaomi tablets. They were delivered on Friday morning 12th Jauary 2024 to Dublin - that's an excellent service by any means. Delighted with the tablets, gret quality and very good value. The little bar of chocolate was a nice touch too!

10 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very DISAPPOINTED 65 LG TV for 900 euro on 6…

I bought a 65inch LG TV for 900 euro on 6 January 2024 I was assured that all the apps worked by the sales person which they did on the display model .however when I got the one home that I was given in the box .some of the apps didn't work they were on the TV but wouldn't work when I complaned the supervisor told me there nothing he could do ofcorse the sales man that sold me the TV wasn't AVAILABLE. I was told because the apps was not on the chip inside the TV . NOTHING COULD BE DONE And I was fobed off .LET the BUYER BEWARE.they changed the name of the store recently from KELLY And DOLlARD to ELECTRO CITY YOUD WONDER WHY.there ph .number is 051 8700077.REMBER BE CAREFUL OF this STORE.IN WATERFORD I AM A VERY DISAPPOINTED CUSTOMER BUT NEVER AGAIN PLEASE BE CARFUL AND NOT DISAPPOINTED LIKE ME.......LIAM Waterford CITY.

8 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery

Great service and price from these guys. Delivery was super quick and item as described and discreetly packaged as requested. 5 stars

18 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous

Fabulous service , received my purchase within a few days , no problems, no issues and no excuses just great service

29 de novembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

TEN DAYS WITHOUT HOT FOOD

Not a great experience....NOW TEN DAYS without hot food thanks to non delivery. Niot really express nationwide delivery....

Stop Press: Item just arrived as I was typing.

Seems OK, but ElectroCity made it very hard to contact them with a complaint.

23 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I bought a washer/dryer from…

I bought a washer/dryer from Electrocity and the first time I used it a burning smell came from it . It doesn't dry the clothes and the door opens sometimes . An engineer called out and he was 2 hours trying to fix it bits of the machine all over the floor not want you'd expect from a new machine. I call to demand my money back but a woman called Mary screamed at me on the phone saying "you're not getting your money back " to say she was rude is an understatement she has no manner to deal with the public. I'm out of pocket now with no washing machine or dryer AVOID THIS PLACE THEY WILL SCAM YOU

10 de novembro de 2023
Opinião espontânea

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