Elegance Urban Opiniões 126

Terrible quality sandals. Looks like a child made them. No way to tighten straps. Awful product.

Light, breathable, but wrinkled after being packed in a suitcase

hate overpaying for clothes but this feels fairly priced for what you’re getting

had so many bad experiences with online stores but this one provided what I ordered

Some soft fabrics feel weak but this one has some weight to it and feels sturdy without being too heavy

I get frustrated with complicated checkouts but this was the smoothest process lol

I didn't want to put any stars but to enable to move forward I had to grungily put one.
UNDER NO CIRCUMSTANCE BUY FROM THIS
COMPANY It's nothing short of a Scam,
They advertises goods at a sale price, knowing that the goods are of poor quality, YOU WILL NOT GET YOUR MONEY BACK.

Shoddy quality. No refunds on sale items. Store credit only. From China. Do not deal with them.

These are lightweight but don’t feel cheap.

This might be a weird thing to be excited about but I hate when clothes shrink yet these held their shape perfectly

If, like me, you're here because you've already made a purchase and had a negative experience, I hope that sharing my experience will help.

I ordered an item from this company which appeared to be based in the Netherlands, but it was shipped from China and turned out to be a poor-quality imitation of what was advertised.

When I asked for a refund due to the item not matching the online listing, the seller insisted I had to pay return shipping. My bank's transaction disputes team advised me that if a product is not as described, the merchant is responsible for covering the return costs.

To enable your bank to assist you with the chargeback process, email the seller clearly listing the discrepancies between what was advertised and what you received. State that the item is ready for collection from the delivery address. Say that they can either collect, or provide you with a FREE PRE-PAID return label so that you can ship it back to them.

Don't be discouraged if they push back by saying that sale items are non-refundable - that doesn't apply when an item has been misrepresented.

If they refuse or ignore your request, you can initiate a chargeback claim through your bank's transaction disputes process - just make sure that you've documented everything clearly. Your bank will advise how many days you'll have to wait before they can take action following you sending the above notice.

Stay calm, follow the process, and don't give up. I hope this helps others navigate a frustrating situation.

It feels like loungewear but looks so polished

I bought a pair of satin pjs with feather edging on arms and legs for a surprise for my daughter to wear on the morning of her wedding.
The pjs were supposed to be or an adult medium size.....they were so small, they just about fitted my 10 year old niece. As soon as I opened the package the feathers fell off ..... not just a small amount, ..... but covered the surface and all over the floor. One of the buttons had broken in half. The satin material was of poor quality and almost see through.
The pjs arrived in a freezer bag, with no labels on the garment. There was also no size, care or hazard label sewn onto the material.......meaning NO WARNINGS ABOUT SAFETY/INFLAMABLE!....... this is illegal and dangerous too.

I have contacted Elegance Urban who appologised but refused to give me a refund as they say the item was in a sale. They were happy for an exchange for the same item or something else. Why would I buy from a company who products are of really poor quality and PUT THEIR CUSTOMERS AT RISK because of NO information on safety etc. Also they are dishonest by selling items which do not match up with their product specifications in any way.

They really spoilt the surprise for my daughter's wedding morning and this cannot be undone!

I would really recommend that you do not trust or buy from this company. They certainly have exploited my right as a customer and have no interest in refunding me.....I bought an item that was not cheap and have been exploited!

Quality is shocking, came direct from china, I ordered XL even though I'm normally Large, couldn't even get them on. Couldn't get a refund, they don't do refunds on sales items, Will never buy from them again!

Honestly, I didn’t have the highest expectations, but wow… the fabric is luxurious, and the stitching is solid

I wasn’t expecting my package to arrive so quickly, but it showed up within a few days

The material feels so soft on my skin, and everything fits beautifully. I was skeptical at first, but after receiving my first order, I can confidently say Elegance Urban is now my go-to!

This company is refusing to refund me even though it is a legal requirement to refund online purchases. The item they sent me does not match the description and they are trying to fob me off by telling me they have a policy on sale items. a) it is the law to refund regardless, b) their policy doesn't even say this on the website. These people are scammers

Trousers poor quality and not long enough. I asked to return them and was told refund not possible as their policy is no refunds for good bought in a sale. There was nothing about a sale on their website when I ordered them.
This company is dishonest.

This should be a no star review, but unfortunately that isn’t an option. My parcel was delivered while I was away and left in an unsafe place. When I got home it wasn’t there. There was a lot of too-ing and fro-ing between this company and the courier but ultimately it is the responsibility of the seller to ensure safe delivery. I have now emailed Leigh eleven times to resolve the situation, each time they have come back with some excuse and reason not to refund me. They have now stopped responding to my emails. This company shouldn’t be allowed to operate, they are very obviously based in China not Europe which is what they’d like you to believe. I feel totally ripped off. Do not use this company, i so wished I read the reviews before ordering!