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Elia Opiniões 

214
TrustScore: 4 em 5

4,2

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Ver mais

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Classificada 4 em 5 estrelas

I have received a few of these sets and my husband loves each and every one of them. I would have given them 5 stars but I need more support as Im an E cup. My husband puts out a set which he wants... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

An excellent process from point of order to receiving the items. And that's before the aftersales communications with Stacy and, especially, Summer - which included helping me with the cancellation... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

It’s a very nice idea and very pretty products. however it’s not big chest friendly, sizing goes up to E cup. They should consider making bigger sizes, for some women have bigger chests. Quite disap... Ver mais

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4,2

Bom

TrustScore: 4 em 5

214 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(214)

129 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing company

Amazing company, had to change size on the subscription and they were so helpful and accommodating, love the extras, sets are beautiful and so is the packaging, thankyou :)

9 de julho de 2026
Opinião espontânea
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Resposta da Elia

Hi Lisa,

Thank you so much for your kind review. We are so glad to hear you are happy with the customer service and box! Love Elia xox

Classificada 2 em 5 estrelas

SHEIN SCAM

Was really happy with them at first, until I was scrolling SHEIN one day and came across a set that I’d received from Elia that was priced at £2, and then another set, and another and another… I PAID £30 FOR £2 SHEIN UNDERWEAR!! Avoid avoid avoid this absolute scammer!!

3 de julho de 2026
Opinião espontânea
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Resposta da Elia

Hi Grace,

We can assure you we don't send our source any lingerie or sets from Shein, or any other off the shelf wholesalers. We design all our sets in house, and have these manufactured all ourselves - we can provide any evidence of this to you, or anyone else who may be interested; we're very proud of our design team and processes.

Furthermore, we could not find any information relating to a Grace Dutton on our order history, as we'd love to discuss this further and see what's going on, as if there are any designs you're seeing on a third party Chinese site, it'll be pictures or designs taken without our permission.

Thanks,

Elia

Classificada 5 em 5 estrelas

Wonderful

Product issue, customer service was excellent letting me know beforehand and offering very good alternative, subscription is normally routine and lovely items, wonderful quality and worth the money

2 de julho de 2026
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Resposta da Elia

Hi Samantha, thank you so much for your kind review. I am so glad we could get things sorted for you and that you are loving the quality of the boxes :) Love Elia xox

Classificada 5 em 5 estrelas

Fantastic underwear comfy stylish and…

Fantastic underwear comfy stylish and my husband absolutely loves them the presentation box was just lovely
Thank you again looking forward to my next order ❤️

28 de junho de 2026
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Ally, we are so glad to hear that both you and your husband love the boxes and that you love the presentation! We look forward to sending your box out. Love Elia xox

Classificada 5 em 5 estrelas

Best decision I have ever made

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper and better than lingerie you buy out in retail shops, but just as good quality and prettier designs!

27 de junho de 2026
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Resposta da Elia

Hi Caitlin, thank you so much for your kind review. We are so glad to hear that you are loving the boxes and are excited for them every time. If you need any help please reach out! Love Elia xox

Classificada 5 em 5 estrelas

The product is fantastic

The product is fantastic! The packaging, communication everything! I love all the colours & styles. I love the surprise opening the boxes! The little things like the team bags, bobbles, flowers. Such lovely wee touches. The fit is amazing also!

26 de junho de 2026
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Resposta da Elia

Hi Angela, thank you so much for your kind words. We are so glad to to hear you are loving the boxes and the little extras. Love Elia xox

Classificada 5 em 5 estrelas

Love, love love this 😀

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and other little treats included. I love the fabric petals; I'm collecting them in a little crystal bowl. I like the attention to detail. The bottoms sizing were a bit small, when I explained this, customer service got straight back to me and sent me replacements, which I thought was really kind and shows how much they value their customers. I can't wait for my next box!

23 de junho de 2026
Opinião espontânea
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Resposta da Elia

Hey Sofia! Thank you so much for your kind words and we are so glad to hear that you love your monthly boxes and are being well after. If you ever have any issues or need to change anything just let us know! Love Elia xox

Classificada 1 em 5 estrelas

No email response and poorly made lingerie!

I sent an email about 2-3 days ago regarding my order, with no response. Not only did I not get the colour I asked for (I was given light blue and white instead of dark shades), but the quality was awful, with loose thread, finishing issues and extra lace that they had forgotten to cut off. Considering they advertise this email as their point of contact, I’m confused as to why I have yet to receive a response. It is evident that both their quality control and customer service are not up to standard.

21 de junho de 2026
Opinião espontânea
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Resposta da Elia

Hey, I'm sorry to hear you haven't had a good experience. Can you email us again and specifically ask for Summer and I will look into this for you. Thank you

Classificada 5 em 5 estrelas

GREAT QUALITY ADORABLE PACKAGING

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have given me such a confidence boost and are true to size. We upped our subscription from monthly to twice a month as im addicted. Cute extras, cute packaging, great feeling. Thankyou !!!

20 de junho de 2026
Opinião espontânea
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Resposta da Elia

Hi Lily, we are so glad to hear that you are loving the sets you are receiving and that they make you feel confident. And wow twice a month?! that's amazing! Thank you! Love Elia xox

Classificada 4 em 5 estrelas

Sam has been an absolute angel

Sam has been an absolute angel, sorted my mistake on delivery address as I put the an old one on the order, great service and very pretty boxes with a few extras in there for my wife.

19 de junho de 2026
Opinião espontânea
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Resposta da Elia

Hi Chris, its Summer lol but thank you for your kind words. I'm glad I could sort things out for you and I am glad you both loved the boxes :)

Classificada 5 em 5 estrelas

I put in my style and size preference…

I put in my style and size preference and every single month a new box arrives, each as gorgeous as the last month but never repeated, opening my monthly Elia box has become an event amongst my friends and boyfriend is excited about it!

12 de junho de 2026
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Resposta da Elia

Hi Rainy, thank you for your kind words, we are so glad to hear you are all loving the box and the variety. If you ever need help or have any questions please reach out to us :) Love Elia xox

Classificada 4 em 5 estrelas

Beautiful underwear

The underwear is beautiful I had a problem work the knickers not dotting because I ordered the wrong size, they went above and beyond to send me a new pair one eight size at no extra cost, absolutely fantastic customer care and so helpful

21 de maio de 2026
Opinião espontânea
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Resposta da Elia

Hi, thank you so much for your kind words and of course we are here to help :) Love Elia xox

Classificada 5 em 5 estrelas

The subscription is a wonderful present…

The subscription is a wonderful present every month. Always beautiful and is something to look forward to.

8 de junho de 2026
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Resposta da Elia

Hi John, thank you so much for your kind words. If you ever need any help with anything just let us know :) Love Elia xox

Classificada 5 em 5 estrelas

My wife has been receiving monthly sets…

My wife has been receiving monthly sets of underwear. The sets have always been very pretty and delicate, femininity personified.
It’s true to say I’ve had to contact Elia on sizing issue, but I couldn’t be happier with the service received from Stacey in customer support. Excellent, first class.
The underwear makes my wife feel fantastic, that makes the subscription worthwhile.

5 de junho de 2026
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Resposta da Elia

Hi John , thank you for your kind words. We are glad to hear you and your wife are loving the sets and we are glad she feels amazing in them. Always here to help and I will pass your kind words onto Stacy. Love Elia xox

Classificada 4 em 5 estrelas

Beautiful items

Beautiful items, but sometimes the fit can vary.

12 de junho de 2026
logótipo da Elia

Resposta da Elia

Hi Catherine, Thank you for your kind words. If you ever have issues with the sizing just let us know and we will see what we can do for you :) just email us at info@elia.boutique xox

Classificada 5 em 5 estrelas

Beautiful sets

Beautiful sets, love the monthly subscription as its something to look forward to.

11 de junho de 2026
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Resposta da Elia

Hi Tyler, thank you for your kind words. We hope to keep surprising you :) x

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