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I ordered two air conditioning units. What I received were two electric fan heaters which said on the packagingwere also air conditioning units. They are not they are just heaters with a fan option when not heating. I have tried for three days to get them to confirm by email the address for the return. They are scammers and I would advise anyone not to trade with them. I just have to wait now to see if I get a refund.

I have order the air conditioner unit the unit I have received is ordinary fan heater not even cooling just light weight plastic heater I have tried everything to return but they are not responding my email it’s 100% Scam after so many messages they willing to refund 20% out off £96 please don’t buy anything from this company

DO NOT USE THIS COMPANY
I paid for 2 aquacool units, but received only 1. On opening up the crumpled box, I found an extremely lightweight unit.
On speaking with the customer support lady, Anna Watson, she tried to be helpful, but alas no positives came from the emails for a week.
AVOID THIS COMPANY

I had the same experience as all the others it is a junk product, paid extra to get it early took a months came in bits they offered £30 refund had nothing. it is a con. Don’t purchase. Elizabeth who replies to emails is now on maternity leave so no more communication. Don’t have anything to do with them junk junk junk junk

Do not buy products from this company at any cost. Very poor customer service. As in other reviews common problems. A so called AquaCool unit is a Fan Heater. It arrived broken and sent by email photographs, with the reply it's only cosmetic damage you can use it and have a 10% discount. Insisted over several days I want a full refund. They said I would have to pay full cost to return to China before they would entertain a refund. As in a previous review the cost of returning to China is more than the value of the cheap shoddy product. The Chinese do not honour any UK Laws for consumer protection, yet advertise in the UK with prices in £'s and state full refund with 60 day return. What they state in an advert is not what happens in real life, completely false.

Bought an air conditioning unit from this company. It was delivered faulty and probably doesn’t comply with goods description standards either. Company tried to fob me off with ANY product free from their catalogue. Fortunately I was able to withdraw from the contract as I’d complained within the timescale stated.

Do not buy from this company!!
I received a unit that is completely smashed and damaged all they can say was it’s cosmetically damaged and still can be used. The electric’s are exposed and around the controls they are hanging off how on earth am I supposed to use a unit that’s so badly damaged and smashed. After over a week of emails I’ve been told to get 100% percentage discount I would have to send the unit back and after inspection I would be refunded and the postage and insurance was at my cost how’s that fair when I never damaged the unit it was delivered damaged and smashed.
Others maybe happy with their unit that’s probably because there’s wasn’t damaged but all I will say from my experience they just want your money and when anything goes wrong they don’t want to know or help you!!!

I bought an air cooler from them based in China. When it arrived it was cracked and didn't work at all. I contacted them immediately and after sending them photos, they maintained it was only cosmetic and said I could keep it for 50% off the price. The item dosen't work at all. It does not switch on and remote control dosen't work. They refuse to refund me saying I should return the item at the cost of £30 postage which they WILL NOT cover.
On their website it says you have given them 41/2* How can this be the way they operate

If I could give this company a 0 review I would.
We ordered an Auracool . Totally not as described, its basically a heater with a very low fan output. Probably worth max £10.Very poorly made .
Definitely avoid .