Trysmarthearing Opiniões 34

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Saw these hearing aids advertised on Facebook and was sceptical. My wife has hearing issues and NHS waiting time is lengthy so decided nothing ventured.... The aids arrived promptly and it didn't ta... Ver mais

Classificada 5 em 5 estrelas

Been struggling with nhs earring aids , so I’ve been looking at this company for some while , decided to give it a try , had aids two weeks now each day is a bonus as you get used to how they work etc... Ver mais

Classificada 5 em 5 estrelas

I am 80 and find myself unable to hear my grandchildren clearly which frustrates me and them. I tried amplifiers but in family gatherings it was very confusing. I was dubious about these but for compa... Ver mais

Classificada 4 em 5 estrelas

My husband is now using these hearing aids having worn a variety of others for years. He is very comfortable with them and relieved he no longer has to pay hundreds of pounds to hear the birds singing... Ver mais


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

34 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

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Classificada 5 em 5 estrelas

Helpful comfortable

Very comfortable when in properly which I had bit of trouble with. Contacted customer support and they got back to me very quickly and answered my questions. It’s nice not having over ear aids especially wearing glasses. I would recommend them.

17 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am 80 and find myself unable to hear…

I am 80 and find myself unable to hear my grandchildren clearly which frustrates me and them. I tried amplifiers but in family gatherings it was very confusing. I was dubious about these but for comparative little money they were worth a try. After only two weeks I can hear my family clearly and the tv is now a pleasure rather than a pain

2 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Refusal to Cancel and Lack of Transparency – Suspected Scam Seller

This SCAM is bigger than many customers anticipate.

And I have only paid for earplugs yesterday, however I have already had a numerous very interesting exchanges with this business.

4 hours after paying I have asked to cancel my order, under normal circumstances it is promptly done, UK businesses know the law.
They have refused. There was a lengthy exchange, AI written, full misinterpreted customer rights quotes from them, which would mean to confuse a buyer.

And they refused.

I asked for the company details - none provided, no UK registration, no address, no tel, no UKCA Certificate No, nothing.
However, the bank statement shows the transaction (my payment) with to SP Smart Hearing, ALMAAR NL 5795. It also shows an associated address Payglop 23, 1811 HM Alkmar, tel +31640183698.
Please note, the details above are public details of a publicly operated business which anyone can find though using public search functions - Google, ChatGPT, Gemini etc.

15 de abril de 2026
Opinião espontânea
logótipo da Trysmarthearing

Resposta da Trysmarthearing

Dear MF,

We take concerns like this very seriously and would genuinely like to investigate and resolve this for you.

At present, we are unable to locate any order based on the information provided. To allow us to assist properly, we kindly ask that you contact us directly at support@trysmarthearing.com with your full name, order number, or the email address used at checkout so we can review your case in full.

We also note that your review includes personal and sensitive information, which is not in line with Trustpilot’s guidelines. For your privacy and safety, we recommend removing such details.

For transparency, we operate in line with applicable regulations and clearly stated policies, including cancellation and support procedures. We are always committed to assisting customers fairly and resolving concerns when valid order details are provided.

For anyone reading this review, please be assured that we handle all customer cases with care, and we encourage direct contact so we can provide accurate support and resolution.

We remain here to help and would welcome the opportunity to resolve this with you directly.

Kind regards,
Dolly
Smart Hearing Team

Classificada 5 em 5 estrelas

Been struggling with nhs earring aids

Been struggling with nhs earring aids , so I’ve been looking at this company for some while , decided to give it a try , had aids two weeks now each day is a bonus as you get used to how they work etc . Comfort in ear is good charging is simple and button information gets better as you understand how you want to establish sound etc for your own comfort .. well pleased .

16 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Had my hearing tested and then decided…

Had my hearing tested and then decided to see on line what aids were available! Came across hear well and ordered a pair. What a difference they make and very happy with the price. The supplied videos helped me set them up and I am delighted. My wife is going to order a set now. Absolutely delighted with my new hearing aids

16 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

GREAT VALUE FOR MONEY

Saw these hearing aids advertised on Facebook and was sceptical. My wife has hearing issues and NHS waiting time is lengthy so decided nothing ventured....
The aids arrived promptly and it didn't take too long for my wife to figure the correct size ear pads and best fit. The effect on her hearing has been excellent, the tv volume is reduced by 6 or more settings and I no longer have to shout to be heard. They're comfortable to wear all day and battery life seems excellent.
Trying to order additional accessories is proving problematical at present so I've dropped a star for that. I'm waiting to see how the company resolves that.

16 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent product

Excellent support from the Hear Well team prior to and after receiving the hearing aids. Product easy to set up and use: significant improvement. Woukd recommend product.

8 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Well worth the price

The hearing aids are well worth the price. You get five different size tips so there's bound to be a good fit. Charging in the box is easier than changing batteries.

11 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Hi like I said before

Hi like I said before, these are the best aids I have come across so far for the money I am going to persevere with them, still have some issues keeping them in but I am trying different size tips, regards Mr Padden.

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a pair of custom made to measure…

I had a pair of custom made to measure hearing aids from a major supplier yes they worked well but I did find them hot and itchy and after nearly 3 years one disintegrated not wishing to spend over another £3000 I thought I would try the pair on facebook what had I to loose , extremely pleased with them when they arrived took a few tries with different size cones on the left ear but got it right eventually very happy with result

14 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very smart hearing aids

Very smart hearing aids, I am still trying the different settings to find best for me.
Family think they are great as they can turn TV down now.
Easy to fit & remove to store & charge in easy to carry case.

14 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Don't go with this company

UPDATE:
I have been in contact with them and they are really making it hard to return.
Lots of questions, photos which is fine. There making it so long winded to stop anyone sending them back.
Now we have to send a video of the faulty one, what a joke.

Don't go with this company. You can not get in touch with them.
Will be taking this further.
We have contacted you by the email provided and now they have responded.
Funny how you can never find the order or other people's order. Order 31765.
My husband also tried to contact you last week and no response.
Will put many reviews on other sites if not sorted.

1 de abril de 2026
Opinião espontânea
logótipo da Trysmarthearing

Resposta da Trysmarthearing

Dear Janette,

Thank you for your feedback.

We’re sorry to hear that you’ve had difficulty getting in touch. We respond to all customer enquiries through our support channels, and we would genuinely like to assist you.

At the moment, we have not been able to locate any record based on this review. It’s possible there may be some confusion, or that your enquiry may not have reached us.

Please could you check your order confirmation email and contact us directly at support@trysmarthearing.com with your details? We will be more than happy to look into this for you and resolve any concerns.

We are committed to supporting all of our customers and would welcome the opportunity to help.

Kind regards,
Dolly
Smart Hearing Team

Classificada 5 em 5 estrelas

As they say

As they say, they do what it says on the box! Alright I'll admit to having a few difficulties getting to use the hearing aids easily, but it was well worth the perseverance...they really are excellent value

12 de abril de 2026
Opinião espontânea

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