EMaC Ltd Opiniões 

From my bank statement, I found I had a duplicate car service plan. I called EMaC. The staff were extremely helpful in cancelling it for me and refunding the charges incurred. Very happy.

I took out a policy through BMW to cover wheel scrapes and dents. Had 2 items of damage to repair, both declined. One a very straightforward ‘scuff’ the other a chip which created some corrosion. I contacted BMW who said they no longer use this company (tells a story!) but they would pay for one of the wheels to be repaired, which I thought was fair. Still leaves me with the cost of a ‘scuff’ repair which is unacceptable. I have now cancelled the policy.

I found the staff member very helpful, the issue raised was sorted out in no time. Thank You!

After having a Maintenance Plan for a year it was time for the first service, and after a bit of faffing around I was final pointed at a website where I could book the service. Halfords was my option, so booked it in for last Saturday and dropped it off in the morning. Unfortunately Emac, according to Halfords (who I would never trust to work on my car), hadn't authorised the Service, so the work was not carried out, which resulted in a wasted Saturday! Needless to say I wasn't happy so thought since I've not actually used any part of the plan I would cancel it and get a refund, and this is where it really broke down. Emac told me to ring the leasing company, they told me to ring Emac (this was a to and fro of emails and calls), and I eventually got through to someone at Emac who said they could cancel the plan, but no refund would be offered, when I was explaining what had happened with Halfords they told me that I should have told Halfords to ring them - why would I know to do this when I've booked through the Emac system and received confirmation of the booking?

So in summary, I've shelled out £615, had terrible customer service, wasted a Saturday, and now have to decide to carry on with this unprofessional outfit to actually get a service done, or cut my losses and just get shut of them and have to spend another couple of hundred on a service with a quality outfit.

Explore all your options before you take out a Service/Maintenance Plan with Emac, they look and sound professional, but it's an absolute shambles that will fleece you and not give a single thought to providing you good service!

Great experience dealing with Lady representative. Just change of reg on new car. This was done without problems thankyou

On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan funds to another vehicle. Emac have always responded very quickly and implemented the cancellation and returned funds directly into my bank account within 5 days. This is what great customer service is about, helping customers.

The customer services representatives are always polite and helpful

Had a great phone call with kay today regarding the cancellation of my service plan on my kia rio which I have part ex for a new car , it was a pleasure to deal with someone so professional , courteous, and helpful , I am now confident my refund will be received soon .
Update to the above
On Tuesday 13th October I phoned emac to ask for cancellation of a service plan on my previous car , I spoke to kay who was very helpful and assured me the necessary action would be made.
On 14th October I received an email stating that the cancellation had been done and I would receive any money owed to me.
On 16th October a credit of£212 was made to my bank account.
This was an excellent 5*+ service and many thanks to kay for her prompt and efficient action in this matter, I will definitely use emac for my next service plan and would recommend them to anyone
Thank you
Steve Jones
Wirral
Steve Jones
Wirral

DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pounds down! Customer service is horrendous and once you’ve paid them and passed the 14days they will do nothing to correct anything. I for one will be telling every single person I know to stay well away from these!

This is a scam! I am chasing my cosmetic repair for 2 months now. Avoid at all cost, you could spend your money in better ways!

Jason was amazing .. so professional and knowledgeable. Didn’t take him long to sort my queries and set up the new D/D.

As always excellent service staff answered my enquiries very efficiently and the service plans take the stress of servicing and mot costs at a minimum

EMaC has responded both by email and phone contact very quickly. I had to cancel one plan in favour of opening another and my cancellation and refund was administered promptly without question. Excellent service

★☆☆☆☆

Appalling customer service, a complete lack of financial transparency, and a blatant disregard for legitimate customer concerns.

I strongly advise against using EMaC.

On 30 July 2026, we submitted a formal complaint regarding discrepancies in the documentation and financial administration of a Toyota service plan. The documents revealed inconsistencies in the personal details recorded on invoices, which EMaC itself had previously identified and instructed the dealership to correct.

Despite more than two months having passed, the company has failed to provide any substantive explanation, a complete financial breakdown, or answers to our detailed questions. Instead, we received apologies and assurances that an investigation was ongoing, followed by virtually complete silence.

To make matters worse, EMaC also failed to fulfil a formal Subject Access Request (SAR), despite setting its own response deadline of 27 September 2026. That deadline passed without the requested personal data being provided. We did not even receive notification of an extension.

A company entrusted with managing customers’ money should be able to clearly demonstrate how those funds have been accounted for and answer legitimate questions about its financial records. With EMaC, obtaining even basic explanations has proved virtually impossible.

In my opinion, this level of service demonstrates a shocking lack of professionalism, accountability, and respect for customers.

What concerns me most is not simply the discrepancies in the documentation, but the fact that, after more than two months, the company has either been unable or unwilling to provide a proper explanation.

I would not recommend EMaC to anyone. Based on this experience, I have completely lost confidence in the way this company manages its customers’ affairs.

For the avoidance of duplication this review has been transferred to my main account and deleted on the sub account.

I’m writing this review in the form of a blog. It will be updated as my claim progresses.
So the reason I have given this a one star so far is this.

Following the warranty claim process in my EMaC Platinum Warranty Booklet I took the vehicle to the main dealer where the car was purchased, Startin Peugeot of Redditch. I explained the nature of the fault so as per the process they could obtain an authorisation from EMaC to fix the fault. The fault is quite a basic and an obvious one. The flap on the Charge Port Flap on a Peugeot e2008 should spring open when you press the flap door edge. It doesn't and yes the car is unlocked.

The proposal made to me by Startin Peugeot was that I had to pay a sum of £168 for a diagnostics test to be performed in order for them to submit a report to EMaC. Upon review of the report, EMaC would either accept the findings which could be to reject the claim or issue an authorisation to repair. Startin Peugeot were not in a position to advise what the probability of success would be with my claim.

I don't believe there are any other warranty products out there where you have to pay up front to confirm the product you have purchased is faulty when it clearly is.

My was to call EMaC, the Administrator of my Agreement. The call is answered promptly by an automated prompt system where via various menus you make approximately 500 decisions. Where eventually you run out of options and get directed back to your main dealer, Startin Peugeot of Redditch.

My next step after starting this blog is to write to the Managing Director at the Administrator of my Agreement seeking information as to:

1. Why the Agreement doesn't clearly state that there is an upfront charge into entering into this process with the main dealer and the approximate value of this charge.

2. Based on previous warranty claims, whether they determine a faulty flap on the Charge Port to be a warranty repairable fault or where and tear and a non-warranty fault.

Update 1.
Submitted my Customer Complaint to the Director of Operation as to my concerns over being charged to commence their warranty process whilst not being part of their agreement to do so. An automated confirmation received a few minutes after sending email. Let see what happens next.

Update 2.

As per the reply by James, my wife confirmed with James she was authorising me to deal with the warranty claim. So far no confirmation from James it is being dealt with so will pop them a chaser email and try the phone system again.

Hello James, you don't seem to love me anymore. No flowers, calls or emails. Not even a response here. Anyway, I've just emailed Liam Finney to ask him to have someone respond to me. Having to spend £168 on a diagnostic machine to confirm the Charge Flap is not working problem seems to be a bit over the top don't you think? Especially as it is a known issue on the Peugeot e2008

Update 3
Well it was not a love letter I received from James but a nicely worded Dear John letter from Nile.

In short my complaint against EMaC was not upheld which didn't surprise me. EMaC quite rightly pointed out in:
Clause 10. "The cost of investigation work can only be authorised by You, and You will remain responsible for meeting that cost in the event that the repair is not covered by this Agreement."

I should have done a better job of AI reading the small print before agreeing to take out this extended cover. AI would have advised me to reach agreement with the dealership as to a maximum figure for any investigation work before signing up for the car and extended warranty. I'm now at their mercy and for a small job (and well known issue on Peugeots) it is £168 I don't feel a commonly known fault warrants this size fee.

Since EMaC or Startin won't advise me if they had previously settled such a claim then the risk of the investigation cost is all mine.

Conclusion.
You have to make your mind up yourself however I don't believe that the cover you get from EMaC or the support you get from Startin to make the claim make this product good value for money. This review will remain a one star as the product based purely on my experience!

Realised Direct Debit not taken out for some months. Very pleasant lady put it right in a matter of minutes. Thank You for such prompt service.
Just hope I have the same prompt service from the garage when servicing my vehicle.

The Call Handler I spoke to, Kate, was extremely helpful and in my opinion went above and beyond to assist me with my enquiry by even calling the Car Dealership Service Department on my behalf. Her customer Service skills were exceptional and she is a credit to EMaC Ltd.

The customer service rep was pleasant very helpful and professional.

Apart from having to navigate the ‘push button’ gate guardians at the start of the process my request was swiftly and professionally handled. Many thanks.

great the person who answered did a brilliant job of sorting out my problem in seconds i would definitely recommend this company also very polite and friendly