EMaC Ltd Opiniões 

My experience with EMaC Ltd today was an extremely pleasant one.
I spoke with Jason, who was very knowledgeable, helpful and amenable.
His advice was particularly useful in resolving the situation which I had found myself in.
Much appreciation to him.
Thank you 🙏

Had to cancel policy as I couldn’t transfer it. The operator was pleasant and extremely helpful and sorted a refund with no issues

My phone call was answered very quickly. Both members of the team who dealt with my query were extremely efficient, helpful and friendly.

Very helpful and acted very professional

The gentleman that took my call was very helpful and looked into everything fully for me so there were no errors in cancellations. Fantastic service

Very clear and informative

Still waiting for the “urgent attention” promised

I’m updating my original review because, following EMaC’s response, I provided all the information they requested, including the details needed to locate my plan.

Their response publicly stated that once they received this information, they would be happy to review my complaint with “urgent attention.” Unfortunately, despite providing everything requested, I have still received no further response or update whatsoever.

I gave EMaC the opportunity to look into the matter and resolve it, but once again I’m left chasing for a response.

I’m extremely disappointed. The original issue was already frustrating enough, but being asked for information, providing it promptly, and then receiving no follow-up makes the situation even more disappointing.

EMaC — I have provided the information you asked for. I’m still waiting for the promised review and a response regarding the £660 I paid for a service I was unable to use.

At this point, I simply want someone to actually deal with my complaint and provide a proper response.

Very disappointing customer service.

Wonderful. I think I spoke to Jacob, he was so friendly, kind and sorted everything that I needed. He couldn’t do enough. Thankyou so much :)

I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all.
Was straight forward getting first plan transferred from one car to the other instore at my local dealer who did everything for me (what a guy)..
I only cancelled as I changed vehicle as I needed something not as low to the ground.
Cancellation was very easy and straightforward over the phone lady was very understanding 10/10
Sorted everything out there and then cancellation/refund of leftover moneys in pot.

Dealt with Jason this morning and he was terrific. He dealt with my query efficiently and left me highly satisfied with the outcome.

I’m disappointed with my experience with this repair plan.

I reported two separate scratches on my car. I was told that neither was covered because the damage was considered to involve ripples or major dents.

I have since taken the car to a body shop for an independent assessment. They confirmed that one scratch does have a slight dent, but the other scratch has no dent at all.

I therefore find it difficult to understand why both repairs were declined on the same basis. I would have expected the two areas of damage to be assessed separately and the terms of the repair plan to be applied accordingly.

I have now cancelled my plan and will not be using this company again.

I contacted EMAC with a query which was dealt with effectively and efficiently, thank you.

Great company to deal with, helpful and friendly staff.
Will use them again today when we pick up our new car

The assistant I spoke with was courteous and helpful. I did not like the endless button pressing to get through the whole dial-in process telling the robot-voice exactly what I wanted one button at a time only to be asked what I wanted at the end of the call with the assistant. a total waste of time and money on these types of delay-the-call "systems" because there are not enough staff hired to actually take a call. inhuman, annoying, it delays the call, and asks you questions that you only have to repeat when you get a real person. this is not e-mac's fault only I don't like these systems. the service I received on the phone was first class. as for the product sold to me by SYTNER BRISTOL- service, mot warranty and alloy/colour maintenance, as far this company is concerned they are completely contemptable of their customers. the garage I had to get to do the work on my car would not even consider the warranty I had even though it says it is covered. It does not deliver in this sense. SYTNER delay doing MOTS, then they service the car then charge you for parts covered by the warranty because the MOT was not done first. if they can do one at all that is when you need it done (the "ramp keeps breaking"); you cant get hold of them on the phone (at all); you ask for valet or leak investigation they don't do it and say they have done; you get gaslit by the service manager and they hood-wink you. AVOID AT ALL COSTS (see my other trust pilot reviews re SYTNER. EMAC good; SYTNER bad.

My dealings with Emac customer Service and saleshave been easy always get the information I require for the man and the woman that I dealt with they were very pleasant helpful no question was too difficult. 10 out of 10 thanks Emac.

Amy your operator found my record from email and was immediately able to solve my D/D arrangement unlike my bank without any trouble

Puncture resulting in flat tyre on side of road. AA attended and said tyre not repairable and needed replacement. Tyres almost new. Great service from the AA. Taken to nearest tyre workshop and tyre replaced. Stressful time as we have young children in the car. Policy would not pay out as work not pre approved and no photo of damaged tyre. The leaflet given to us when we took out the policy does not mention getting pre authorisation. I suggest this be added rather than burying in the T and C’s. AA opinion not counted. Tried to complain through complaints department who just passed it back to the department who dismissed the original request. Why have a complaints department? Email responses very slow. Wish we hadn’t taken out the policy with this company.

I took out an EMaC warranty expecting that if I had a serious mechanical problem with my vehicle, I would receive support when I needed it.
Unfortunately, my experience has been very disappointing.
I reported a gearbox/transmission issue with my Kia Niro and contacted EMaC regarding the problem. EMaC directed me to City Fleet Care Ltd for a diagnostic inspection. I followed their instructions and paid £96 (£80 + £16 VAT) for the diagnostic.
City Fleet Care identified an issue relating to the gearbox. I was then referred towards getting the vehicle inspected by a specialist, Driver Transmission in Birmingham. They provided a repair estimate of around £2,500 for a gearbox rebuild and new clutch. However, I was told there were concerns about dismantling the gearbox because EMaC might not authorise the repair, potentially leaving me responsible for the costs.
What I find particularly frustrating is that EMaC later refused to reimburse the £96 diagnostic fee, stating that the repair had not been authorised. This was despite the fact that EMaC had directed me to City Fleet Care for the diagnostic in the first place.
I understand that warranty companies have terms and conditions and that repairs may require authorisation. However, as a customer, I expected clearer communication and proper support throughout the claims process.
I have now cancelled the EMaC warranty because I no longer have confidence in the way my claim was handled.
My experience has been extremely frustrating, particularly after paying for a warranty and then being left uncertain about whether the necessary repair would actually be covered.
I would recommend that anyone considering an EMaC warranty carefully reads the terms and, importantly, understands exactly what diagnostic and repair costs they could potentially be left responsible for.

Andrea the agent I spoke to was really helpful, knew her stuff and my query was dealt with quickly. Thankyou.