Emestudios Opiniões 20

Hago pedido el miércoles 18. Viendo que no llega y que pasada una semana no esta ni recepcionado por el proveedor logisto, contacto con ellos, y me dicen que van a consultar. Me contestan al día siguiente, despues de reclamarles una respuesta, que el pedido se ha cancelado por un fallo de la empresa de envios. No compensan por el error y lo unico que proponen es volver a enviarlo, eso si pasan los días y no han hecho nada, ni devolver el dinero, ni volver a enviarlo, cuando les dije con resignación que lo mandaran de nuevo.

Servicio pesimo digno de la peor telco.

Con lo fácil que es cuidar el customer experience en el sector retail.

Inútiles.

I purchased a pair of trousers that were damaged after the first wash, despite following the care instructions. After initially rejecting my complaint, Eme Studios sent a replacement, acknowledging the defect.

I later received a sudden notice stating I would be charged because the damaged item had not been returned — without having received any prior reminders. Despite explaining this immediately, I was still charged without proper response.

I paid to avoid escalation, but this does not mean I accept liability. Very disappointing customer service and communication.

Ich habe meine Bestellung ordnungsgemäß und vollständig retourniert. Beide Artikel wurden gemeinsam in einem Paket zurückgesendet und laut Sendungsverfolgung auch zugestellt.

Der Händler behauptet nun, es sei nur ein Artikel angekommen, und hat im Rahmen eines PayPal-Käuferschutzfalls ein einzelnes Foto als „Beweis“ eingereicht. Dieses Foto belegt jedoch weder den tatsächlichen Inhalt des Pakets bei Rückerhalt noch, dass ein Artikel gefehlt haben soll. Für mich ist dieses Vorgehen nicht nachvollziehbar und wirkt unseriös.

Statt einer fairen Klärung wird offenbar versucht, die Verantwortung auf den Kunden abzuwälzen. Ich bin sehr enttäuscht vom Kundenservice und würde aufgrund dieser Erfahrung nicht erneut dort bestellen!!!

I returned a defective knitted sweater to EME Studios after contacting them, and we clearly agreed that I would receive a full refund to my original payment method.

However, during the return process I was only offered the refund as a gift card, which was never part of our agreement. Since then, I have contacted EME Studios multiple times asking them to correct this in their system so the refund could be paid out instead of issued as store credit.

Unfortunately, I have received no reply at all.

Mistakes can happen, but completely ignoring a customer who is just asking for what was agreed upon is not okay. Disappointing experience and poor customer service overall.

They did not deliver, and when I pointed this out to them, they claimed that their delivery service said differently. I have two live tracking links, however, both showing that delivery hasn't taken place, but they still claim rightful delivery. NEVER EVER EME STUDIOS AGAIN!! BIG WARNING - DON'T GO THERE!! Now they are burying everything in paperworks, with one form after the other for me to fill out and sign, just to tire me out. What a disgrace. Pitiful and sad. Luckily my bank has taken over from here...

Made in china products. No customer service. Tariffs 125% when importing to the USA plus brokerage fees because they aren't neither the exporter or the importer.

Fik ikke leveret min trøje, bestilt d.26.10.25, pengene trukket d.28.10.25.
Har klaget skrevet med kundeservice, siger de har leveret. Postnord har aldrig modtaget pakken. Fup firma

Slechtste service ooit, koop hier nooit wat!

Fub!

Købte en hoodie den 28. November, men har stadig ikke modtaget den, kundeservice svarer ikke og tracking bliver ikke opdateret...

Un desastre integral: un pedido hecho el 29 de noviembre (num. 518462) del cual no se sabe nada. Les he escrito en innumerables ocasiones, de momento sin pedido y sin dinero, MUY MAL

Scam! They claim that the package has been delivered, but I can see through my shipping company that they never received any package. I have been in contact with Eme Studio. They claim that they are investigating the matter, but after 12 days of waiting, there is still nothing new. Eme Studios will neither send a new package nor refund the money. They do not answer my emails anymore. I have therefore objected through my bank. Think carefully before using this company.

Jeg bestilte hos dem d. 24 nov . og har stadig ikke modtaget min ordre pr. den 13. EME Studio påstår, at pakken blev leveret efter kun 2 dage, hvilket ikke giver mening, når deres leveringstid er omkring 8 dage. De har ingen beviser på at de har leveret den.
Jeg har skrevet 10–15 emails og får kun autosvar. Ingen reel kundeservice. Deres kundeservice-telefon er spansk og koster penge at ringe til.
Pakkeshoppen kan ikke hjælpe, da de aldrig har modtaget pakken. Pengene blev dog trukket fra min konto med det samme…..
En ekstremt frustrerende oplevelse.
Jeg kan på det kraftigste fraråde at bestille fra dette firma

No response after 3 weeks – feels like a scam

I have been waiting over 3 weeks for my order and still haven’t received anything. EME Studio claims the package was delivered after 2 days, which is impossible since shipping normally takes around 8 days.

I’ve sent 10–15 emails and only get automatic replies. No real customer service at all. Their customer support phone number is in Spain and costs money to call.

The partner shop cannot help because they never received the package. Meanwhile, the money was taken from my account immediately.

Very poor customer service and extremely frustrating.
I strongly recommend not ordering from this company

I still haven't received my package after 3 weeks.

Har bestilt tøj 29. nov. og har endnu ikke modtaget noget fra dem. Pengene er trukket fra min konto, men varerne udebliver. ingen opdatering på tracking. Kundeservice reagerer ikke på henvendelser. Hold jer væk fra dette fup-firma!

"Ordered clothes on November 29 and have still not received anything from them. The money has been withdrawn from my account, but the items never arrive. No updates on the tracking. Customer service does not respond to inquiries. Stay away from this scam company!"

"Pedí ropa el 29 de noviembre y todavía no he recibido nada de ellos. El dinero ha sido retirado de mi cuenta, pero los artículos no llegan. No hay actualizaciones del seguimiento. El servicio de atención al cliente no responde a las consultas. ¡Manténganse alejados de esta empresa estafadora!"

God service, flot tøj, var hurtige til at sende returneringspenge da jeg købte en forkert størrelse.

I have made an order on sep 25th and until now I didn't receive it and no update on my order. customer support is really bad no understanding for the situation. what their response is that i need to send them a copy of my passport for security reason. like seriously I have not heard this before for ordering hoodies

Verkeerd item ontvangen, mail gestuurd en geen empatisch bericht ontvangen.
Het is verder wel goed afgehandeld en de trui ziet er goed uit.

Had mijn bestelling geplaatst op 20 augustus, het is nu op dit moment 22 september en heb mijn pakketje nogsteeds niet ontvangen. Contact via de mail gaat moeilijk, track & trace niet up to date en kan nergens anders iemand op bereiken

Hurtig forsendelse og god kvalitet.
Jeg købte et par jeans i den forkerte størrelse, og returnerede derfor og fik et par nye jeans i den rigtige størrelse. Det hele gik helt uden problemer

Ho preso una Knit da loro pagata in data 11/08 e mi e arrivata il 13/8, spedizione veramente veloce. Prodotto valido e pure con la tote bag. Good Job.

“@emestudios no responde hace días por pedido #331954 no entregado, Zeleris dice que sólo ustedes pueden reclamar, ¿me pueden ayudar?”).