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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I’m extremely disappointed with this service. My server is not working, and the so-called 24/7 support has been very unhelpful. Every time I send a message, it takes around four hours to get a reply.... Ver mais

Classificada 5 em 5 estrelas

I've had some issues with making a server and an account. thankfully the support team here is very active and tells me what to do step by step. They find the issue within seconds. I am super thankful... Ver mais

Classificada 5 em 5 estrelas

I had contacted customer service when my subscription automatically renewed for 6 months. While initially refusing to refund, they later agreed to based on my quick contact after the charge. The serv... Ver mais

Classificada 5 em 5 estrelas

I am father to a 10 year old who loves tech and especially Minecraft, hosting a server where he can apply custom mods and create with his friends. He knows way more than me, but sometimes we’ve run in... Ver mais

Informações sobre a empresa

  1. Empresa de hospedagem na Web

Escrito pela empresa

Empower Servers focuses on providing easy to use and affordable game server hosting solutions. We aim to make the experience as fast and easy as possible by offering a variety of server types and add-ons to help speed up the setup process.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

513 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Un service exceptionnel qui a sauvé mon serveur Minecraft !

Je tiens à exprimer ma plus profonde gratitude envers l’équipe d’Empower. Mon serveur Minecraft était condamné chez mon hébergeur précédent, mais grâce à leur intervention, il a pu renaître de ses cendres. Le transfert s’est déroulé sans accroc, et chaque étape de l’évolution du serveur a été suivie de près.Le service après-vente est particulièrement réactif : chaque fois que j’ai eu besoin d’aide, j’ai reçu une réponse rapide et efficace, accompagnée d’interventions si nécessaire. Grâce à leur expertise et à leur soutien constant, mon serveur Minecraft fonctionne désormais parfaitement.Je recommande vivement Empower à quiconque recherche un hébergement fiable et un service client de qualité. Merci encore à toute l’équipe !

2 de abril de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Incredible service

Empower Servers has been great to me from whenever I started hosting Minecraft Servers through them. While it's been on-and-off hosting, it's always been a host worthy to return to in my personal opinion. The live chat occasionally disappears which kind of sucks but don't let that overshadow the fact that the live chat agents are all amazing in their own way and will go above and beyond for you as a customer to ensure your service[s] run[s] up to the mark.

21 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome support

Gio absolutely killed it when it came to guiding setting up the server. From the modpacks to minor details that shaped the experience. Highly recommend

17 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Glo is the best support person there is…

Glo is the best support person there is the exist.
Helped me get my modded Minecraft server running after running into error due to lack of experience the help of my friend Glo had it sorted in minute's with directing me after every error i occurred to trying something else providing links to tutorials on how to complete the task with Eas. I recommend him as a very helpful and patient support worker. Thanks mate!

29 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

I recently got a vintage story sever and the online chat help staff were amazing with assisting with helping fixing performance issues after I almost broke the save after adding mods myself.

(I personally don't write reviews but this experience made me want to write one from how good it was)

27 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best customer support

Have not had any unseen issues so far, but the issues created by myself was handled fast & responsive by their amazing Support team!

3 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

BEST SERVER HOST IVE EVER USED

BEST SERVER HOST IVE EVER USED! Staff are sooo nice and helpful and servers are the cheapest you will get if you want to host in australia, nz or pretty much everywhere! Cant wait to use them again

2 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent, responsive, patient, resourceful service - highly recommend!

I am father to a 10 year old who loves tech and especially Minecraft, hosting a server where he can apply custom mods and create with his friends. He knows way more than me, but sometimes we’ve run into issues understanding the service - and the Empower team has been great! Super responsive and clear in email and chat. Patient and helpful. It keeps us engaged and coming back because we can learn and expand with them (rather than getting frustrated and losing interest). Recommend!!!

24 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Use this service if you want to spend years on a server, only for the Hosts to simply permanently delete all your data in an unrecoverable fashion.

I was with this host for a few years hosting a minecraft server for myself and many friends, spent thousands of hours together creating and building this world, then when things in life happen and get a bit quiet and we decide its time for a break, we miss 1 payment, and Empower servers simply deleted all of our data without keeping any backups, even though I personally created backups, and even paid an extra 4$ per month for them to keep daily backups. I tried liaising with the support team to come to a solution, they say theres absolutely no way to recover the data, and simply issued me with a refund of my last payment to essentially, shut me up and be done with me, even though they owe me much more, since the backups were never provided. Their business model consists of customer in, customer out. You'll pay your money, they'll do you dirty, and wont care about you leaving. They'll make no attempt in helping you or try to keep you and will happily see you go to another better provider. Save your money and years of building and creating a world, when you've decided you need a break from the game, for a provider that will hold on to your data until you're ready to come back to the game .

22 de março de 2024
Opinião espontânea
logótipo da Empower Servers

Resposta da Empower Servers

Hi Themi. Situations like this are something we try to avoid at all costs. This is why we send multiple emails about unpaid servers. in this case:

02/24/2024 00:08 Second Invoice Overdue Notice
02/23/2024 00:08 Don't Lose Your Game Files!

We also keep the server files for 15 days just in case a payment is made late. In this case, the server was not deleted until March 8, 2024, including backups. We received your payment several weeks later on March 21, 2024, but at this point, the server was already deleted, including the extended server backups we maintain.

We are reviewing our processes to ensure we are doing everything we can to avoid this happening to other users, which will include storing files for a longer period of 30 days. This is an added expense which we are happy to incur to ensure this situation is not repeated. We deeply regret you losing your game files and appreciate your support as a loyal customer.

Please write to management@empowerservers.com if there is anything more we can do for you.

Take care.

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