Enamint Opiniões 

Resposta da Enamint

28/04/2026

Hi there,

Thank you for your honest feedback — we appreciate you taking the time to share it.

I’m really glad to hear you’re happy with the product itself, but I’m sorry the service experience didn’t match that level. Delays in replies and lack of proactive shipping updates are not the standard we aim for, and I understand how frustrating that can be.

We’re actively improving our communication systems so customers are kept informed earlier and don’t have to chase updates or wait for support replies. That’s already being worked on.

If you still need anything from your order or want us to review any part of your experience, please reach out directly with your order details — we’ll make sure it’s handled properly.

Thanks again for your feedback — it genuinely helps us improve.

Resposta da Enamint

28/04/2026

Hi there,

I’m sorry to hear about your experience — I understand your frustration.

We take feedback like this seriously. While we do experience occasional delays due to international shipping routes and courier handling, it should never result in poor communication or uncertainty. That’s not the experience we aim to deliver.

Regarding your concerns about the product size and value — we also appreciate that expectations can vary. We always try to provide clear product visuals and descriptions, and we’re actively working on improving clarity so customers know exactly what they’re getting before ordering.

That said, if you feel your experience didn’t match expectations, please reach out with your order details. We’d be happy to review this case and see what resolution we can offer where possible.

We genuinely want every customer to feel confident and satisfied with their purchase, and we regret that we didn’t meet that standard for you.

Resposta da Enamint

28/04/2026

Hi there,

I’m sorry to hear about your experience — that’s not the standard we hold ourselves to.

We aim for fast delivery and responsive support, so when something falls short like this, we take it seriously. Delays can occasionally happen depending on courier and destination, but we understand that doesn’t make it acceptable from your side.

We’d like to make this right for you. Please share your order number so we can look into your case immediately and resolve it properly.

Our goal is always a smooth experience from order to delivery, and we’ll ensure this is handled quickly and fairly for you.

Thank you for bringing it to our attention.

Resposta da Enamint

28/04/2026

Hi there,

Thanks for your feedback — I’m really sorry to hear about your experience.

This is not the standard we operate at. We work with strict quality control and reliable fulfillment partners, so when something arrives late or doesn’t meet expectations, we take it seriously.

I’d like to get this sorted for you properly. Please share your order number and, if possible, a quick photo of the product you received. Once I have that, I can immediately arrange either a **full replacement, whichever you prefer.

We want every customer to feel confident ordering from us, and we’ll make sure this is resolved quickly for you.

Looking forward to fixing this.

Resposta da Enamint

28/04/2026

Hi there,

Thank you for your feedback — really glad to hear you’re happy with the bags and wallets and that they matched what you expected.

At the same time, I appreciate your honest point about communication and tracking. You’re absolutely right — customers should not feel left in the dark after ordering. Even when everything goes smoothly with the delivery, lack of updates can take away from the overall experience, and that’s something we’re actively working to improve with better tracking visibility and more proactive order updates.

We truly appreciate you taking the time to share this. If there’s anything else you ever need, we’re here to help directly.

Thanks again for your support and honest review.

Resposta da Enamint

20/02/2026

Hi there, We’re really sorry to hear this. The strap should be fully secure and adjustable, so this sounds like a defect — and that’s not the standard we stand for. We also never ignore customer messages. If you didn’t receive a reply, it may have been a technical issue or landed in spam. Please contact us with your order number and a photo, and we’ll fix this immediately. We’re committed to making it right.

Resposta da Enamint

20/02/2026

Hi there, Thank you so much for your feedback — we’re glad you love the product 💛 We understand that delivery time matters, and we’re continuously working on improving our shipping speeds while maintaining quality and security. We truly appreciate your patience and support — it means a lot to our growing community.

Resposta da Enamint

20/02/2026

Hi there, Thank you so much for the kind words — we’re thrilled you were happy with the service and delivery 💛 And that’s a fantastic suggestion about adding a retainer loop to secure the excess strap. Practical feedback like this helps us improve future batches, and we’ve shared this directly with our product team. We truly appreciate you being part of our community.

Resposta da Enamint

20/02/2026

Hi there, Thank you so much for your kind words 💛 We designed it to be compact yet functional — so it means a lot that you’re enjoying it. We truly appreciate your support!

Resposta da Enamint

19/12/2025

Thank you for your kind feedback! We’re so glad to hear your order process was easy and that your parcel arrived on time. It’s great to know you’re happy with your bag and the card protection device. We truly appreciate your support!

Resposta da Enamint

19/12/2025

Thank you so much for your detailed feedback! We’re delighted to hear that you’re happy with your bag and that it met your expectations. We appreciate your patience with the delivery and understand your concerns regarding other customers’ experiences. Please know we take every review seriously and continue to work on resolving any delivery issues to ensure all our customers are satisfied. Your support and kind words mean a lot to us!

Resposta da Enamint

19/12/2025

Thank you for your feedback. We’re sorry for the delay. According to our records, your order is still in transit. Please contact our support team at contact@enamint.com
, and we’ll be happy to provide updates and assist you further.

Resposta da Enamint

19/12/2025

Thank you for your review. According to our records, the order has been successfully delivered. If there’s any confusion or you need further assistance, please contact our support team at contact@enamint.com
, and we’ll be happy to help.

Resposta da Enamint

19/12/2025

Thank you for the amazing feedback! We’re so happy to hear that the bag meets your expectations and gives you peace of mind while carrying your essentials. Your support truly means a lot to us.

Resposta da Enamint

19/12/2025

Thank you for your feedback! We’re glad to hear you’re happy with the product. We appreciate your patience regarding the delivery time and will continue working to make our shipping timelines as clear as possible. Your support means a lot to us.